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21 Tips for How to Improve the Patient Experience

Walker Info - Patient Experience

Patient experience is more than feeling good about feeling good. In fact, more than 70% of patients would switch healthcare providers to improve their experience. Improving patient experience scores through value-based care should be at the top of every health system’s to-do list.

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The Expectation Gap Between What Patients Want Vs What They Get

Health Populi

Four in five patients say that talking to “me” means they want personalized recommendations to their unique needs – but only one-third of patients say they’re getting that level of service from their healthcare providers. Satisfaction outweighs loyalty.

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Medical Professionals: Connecting with Patients on Digital Platforms

We Care Online

Source: Pixabay The Rise of Digital Healthcare Platforms With the widespread adoption of smartphones and internet access, patients are increasingly using digital tools to seek information, schedule appointments, and consult healthcare providers.

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Nudging Patients to Use EHRs: Moving Toward a Tipping Point for Consumer Health IT

Health Populi

Among those patients who do access their EHR, the most important data sought were lab test results (for 92% of those who accessed their EHR), current list of medications (79%), summaries of their office visit (76%), and a list of health/medical problems 70%. The message: “Your prescription on your schedule!”

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Virtual Health Tech Enables the Continuum of Health from Hospital to Home

Health Populi

The report lays out the many components of the virtual health ecosystem in three broad areas covering the continuum of care: Triage and intake, the front-door of routing patients to the most appropriate pathway for their symptoms.

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Consumers’ Growing Use of Portals and Apps: People Embracing Their Patient Journeys

Health Populi

” But ONC data belies that: as it happens, patients can handle the truth, as we learn that 9 in 10 U.S. patients viewed their laboratory test results online in 2022. So what are patients most keen to access online in their medical records or portal?

Tests 103
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A New Health Literacy Pillar: Personal Data Stewardship

Health Populi

Alissa Knight , an expert on hacking and cybersecurity, conducted this research by first downloading 30 mHealth apps in collaboration with the companies, to do penetration testing of their apps and APIs. The test was conducted over two weeks with six months of static code analysis. Sidebar on “what is an ‘API?

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