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In the fast-paced and ever-evolving behavioral healthcare field, nursing leaders are crucial in ensuring efficient operations, a supportive work environment for nurses, and providing quality patientcare. Garnett truly has a heart for the patient, frequently interacting with them directly on units.
For almost 40 years as the Director of Nursing for Throughput Operations at Montefiore Health System in New York, Elodia Mercier, RNC, MS, has been advancing patientcare and creating and defining new roles for fellow nurses and other providers. I have always believed that happy staff leads to happy patients and great outcomes.
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Patient feedback in healthcare provides valuable insights into the service provider’s performance. Understanding your patients’ experiences is crucial for driving service quality improvements. It also boosts patientsatisfaction. You can also turn patient feedback into a powerful healthcare marketing tool.
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Nurses and other healthcare staff rely on safe working environments, capable leaders, support for personal well-being, and of course, respect. Patients depend on competent, compassionate care, physical security, and the satisfaction of knowing they’re well cared for.
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