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While the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a significant tool in measuring patientsatisfaction, it represents a single aspect of the overall patientexperience. This is possible by integrating HCAHPS findings with broader patientexperience information.
Effective TCM programs include key components such as comprehensive discharge planning, medication reconciliation, and patient education, which collectively enhance patient engagement and outcomes. This lack of timely information can interrupt continuity of care and create challenges during patient transfers.
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