article thumbnail

Common Myths About Medical Assistants

Scrubs

They schedule appointments, collect patient information, and ensure patient records are accurate and current. Their organization and attention to detail contribute to efficient patient care and a positive patient experience.

article thumbnail

Distinguishing HCAHPS From the Overall Customer Experience

Guideway Care

While the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a significant tool in measuring patient satisfaction, it represents a single aspect of the overall patient experience. This is possible by integrating HCAHPS findings with broader patient experience information.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Health Plan Consumer Experience Scores Reflect Peoples’ Digital Transformation – ACSI Speaks

Health Populi

The study also gauged consumers’ satisfaction with ambulatory care and hospitals, whose benchmarks barely shifted between 2020 and 2021: Inpatient care remained flat at an index of 70. Outpatient care inched up from 73 to 74. Emergency room experience stayed at an index of a (low) 66.

article thumbnail

Workforce Shortages and Health Care Cost Pressures Inspire RSNA 2023 (and yes, AI’s in the mix, too)

Health Populi

To understand and empathize with this moment in radiology, here are a few important statistics that paint the picture and provider food-for-thought in helping us ask the right questions to solve for as we go wide-eyed and bullish on shiny news things in radiology (including AI in its many forms).

article thumbnail

Understanding Transitional Care Management in Reducing Readmissions

Guideway Care

Initiated by the Centers for Medicare & Medicaid Services in 2013, TCM is focused on strengthening care coordination while striving to diminish instances of patients returning to the hospital after discharge. This lack of timely information can interrupt continuity of care and create challenges during patient transfers.

article thumbnail

Emerging Roles In Healthcare

CareerStep

Their dual expertise in patient care and office management allows facilities to operate efficiently. Why this role is emerging: With the rise of outpatient care centers, telemedicine, and primary care expansions, medical assistants help bridge gaps between patient care and office management.