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They’re skilled professionals who support physicians, nurses , and other healthcare providers in delivering quality patientcare. Medical administrative assistants must communicate effectively with medical professionals and patients, requiring a working knowledge of medical concepts.
While the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a significant tool in measuring patient satisfaction, it represents a single aspect of the overall patientexperience. This is possible by integrating HCAHPS findings with broader patientexperience information.
” As communicator, “the role… is one that is often under-valued or under-emphasized, yet it is one of the most vital links int he chain of our involvement in patientcare,” ESR calls out.
Initiated by the Centers for Medicare & Medicaid Services in 2013, TCM is focused on strengthening care coordination while striving to diminish instances of patients returning to the hospital after discharge. Initiatives such as Project RED and BOOST augment care transitions by conducting follow-up calls with patients.
Why this role is emerging: As pharmacists take on more direct patientcare responsibilities, especially for managing chronic conditions or providing vaccinations, pharmacy technicians are taking on a larger role in handling prescriptions, inventory, and insurance claims.
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