Walker Info - Patient Experience

FEBRUARY 3, 2025

From a cancer patient: I had to change insurance in the middle of my eight-month treatment plan. She begged me to induce before the end of the year because shed already hit her insurance deductible. She begged me to induce before the end of the year because shed already hit her insurance deductible. Make it easy.

Insurance 52

Insurance Customer Service Patient Experience Collaboration 52

Health Populi

JUNE 10, 2024

Health insurance plans make mainstream media news every week, whether coverage deals with the cost of a plan, the cost of out-of-network care, prior authorizations, or cybersecurity and ransomware attacks, among other front-page issues. Confronting and addressing access and health equity.

Insurance 71

Insurance Patient Experience Hospital Best Practices 71

Health Prime

NOVEMBER 20, 2024

Inaccurate information can include: Incorrect personal details Outdated insurance data Incomplete medical histories These errors in data entry can result in claim denials from insurance companies, leading to payment delays and financial losses for the practice.

Medication 52

Medication Patient Satisfaction Communication Insurance 52

Health Populi

JUNE 5, 2020

The post Addressing Health Equity Must Include Digital Equity Beyond Access To Medical Services and Insurance appeared first on HealthPopuli.com. Let’s make sure to bake in digital equity as we re-build an American that’s more equitable for all people like clean air and water, safe streets, and justice for all.

Insurance 110

Insurance Medication Collaboration Hospital 110

Health Populi

SEPTEMBER 11, 2019

as a “health insurance company” evolving to its vision as technology-informed health care. “People think of Humana as insurance company but we feel we’re more about integrated health care…(We’re) trying to make the pivot as a health partner, a tech company delivering health care.

Insurance 88

Insurance Collaboration Patient Experience 88

Scrubs

MARCH 21, 2023

Nobody went into medicine to write notes or fill out insurance authorization forms,” said J. He added that medical payers now require so much documentation related to patients that “it’s almost an arms race.” Scott Smitherman, chief medical information officer at Providence Health. You could miss critical information.”

Hospital 264

Hospital Follow-Up Appointments Documentation 264

Health Populi

AUGUST 21, 2024

Millions of Americans believe they have been treated negatively by a physician due to their weight, insurance status, physical appearance and/or state of mental health, according to a YouGov poll published August 6, 2024. What’s most important, then, for choosing a doctor among the patients in this study? To gauge U.S.

Insurance 71

Insurance Medication Appointments Patient Experience 71

Health Populi

OCTOBER 22, 2021

Health Populi’s Hot Points : Consider just the line item of “customer and patient services,” and one of all of our least-favorite patient experiences: the dreaded call center. This last graphic from the McKinsey report illustrates the pain points for patients engaging with payers’ call centers.

Patient Experience 174

Patient Experience Insurance Medication Hospital 174

Health Populi

AUGUST 2, 2021

The article discusses the promises and problems with a growing supply of new companies targeting the patient billing, payment, and revenue-cycle management space, most of which are painted with the brush of improving “patient experience.”

Billing 133

Billing Insurance Patient Experience Hospital 133

Health Populi

MAY 21, 2020

Nearly every respondent in the study reported having health insurance coverage. Among those covered with insurance, one-half had employer-sponsored insurance, 1 in 4 Medicare, and 13%, individual cover. Another 8% had Medicaid or a state health insurance program.

Insurance 161

Insurance Tests Follow-Up Huddles/Rounds 161

Health Populi

JUNE 26, 2023

People love being health-insured, but their negative experiences with health plans create serious burdens on patients-as-consumers. The 2023 Kaiser Family Foundation Survey of Consumer Experiences with Health Insurance updates our understanding of and empathy for insured peoples’ Patient Administrative Burdens (PAB).

Insurance 62

Insurance Appointments Billing Hospital 62

Health Populi

FEBRUARY 7, 2019

It’s important to note that the percentage of people who want communication about what their insurance covers versus what they owe is 80%. Thus, patients-as-health-consumers are looking for personalized health care integrally bundled with understanding what that care will personally cost them. Satisfaction outweighs loyalty.

Communication 125

Communication Patient Experience Scheduling Appointments 125

Northwest Suburban College

DECEMBER 6, 2024

Medical billing and insurance processing are essential skills for aspiring medical assistants. These tasks ensure that healthcare providers get paid for their services and that patients understand their financial responsibilities. Both medical billing and insurance processing require attention to detail and strong communication skills.

Medical Assistant 52

Medical Assistant Billing Insurance Medication 52

Mobius MD

DECEMBER 11, 2024

Long waits are a primary driver of patient dissatisfaction , so reducing patient wait times should be a priority for every practice. Reducing delays sets the tone for a better visit and enhances the patient experience. The average patient wait time across specialties in U.S. cities is 20 minutes.

Patient Satisfaction 52

Patient Satisfaction Appointments Patient Experience Medical History 52

Health Prime

MARCH 21, 2024

The revenue cycle is a complex and multifaceted system that involves various stakeholders, including healthcare providers, payers (insurance companies), and patients. Comprehensive patient registration Ensuring accurate and thorough patient registration is the first crucial step in the revenue cycle.

Billing 105

Billing Medication Follow-Up Appointments 105

Health Populi

FEBRUARY 12, 2024

Health Populi’s Hot Points: Having health insurance in the U.S. See the third chart, where KFF/Peterson Center looked at the consumer’s insurance status, state of medical debt and health care service impact — in Health Populi lingo we use the phrase, “self-rationing behavior due to cost.”

Medication 122

Medication Billing Insurance Tests 122

Valant

OCTOBER 18, 2024

Potential for More Out-of-Pocket Spending: As economic pressures ease, patients might be more willing to spend more on mental health services, potentially increasing revenue. Focus on Patient Experience : With potentially increased competition, ensuring high-quality patient experiences will be crucial.

Patient Experience 101

Patient Experience Insurance Billing Patient Care 101

Health Populi

FEBRUARY 27, 2024

That’s the mantra coming out of this week’s annual Capitol Conference convened by the National Association of Benefits and Insurance Professionals (NABIP). health economy includes employers, unions, public sector plans and other groups as well as the Patient as Payor — thus prompting NABIP’s Bill of Rights.

Billing 141

Billing Insurance HIPAA Hospital 141

Health Populi

JULY 26, 2022

According to the team’s analysis, Amazon is not yet active in AR/VR, med-tech/biotech, or insurance (but see more on that below via Mike McSherry’s observations). Longer-term, Mike could envision Amazon expanding into health insurance.

Medication 165

Medication Follow-Up Insurance HIPAA 165

Health Populi

NOVEMBER 18, 2024

Start with over-arching finding that, “Three out of four patients believe the U.S. health consumers is with the health care system industry segments like hospitals, insurance companies, and pharma — as patients differentiate between the “system” and the “people” working in it.

Insurance 62

Insurance Patient Centered Care Communication Medication 62

Health Populi

APRIL 28, 2021

In movies in particular, we’ve seen health care costs and hassles play featured in plotlines in As Good as it Gets [theme: health insurance coverage], M*A*S*H [war and its medical impacts are hell], and Philadelphia [HIV/AIDS in the era of The Band Played On], among dozens of others.

Insurance 143

Insurance Follow-Up Medication Billing 143

Health Populi

DECEMBER 18, 2023

The pharmaceutical industry and health insurance companies garnered 3 in 10 people rating them as excellent/good, with nursing homes at the bottom a 2.5/10 ” For pharma/drug companies and health insurers, 3 in 10 consumers also ranked these medical segments as “poor” providers in the U.S. health system.

Insurance 143

Insurance Hospital Collaboration Patient Experience 143

Health Populi

AUGUST 22, 2022

That report spoke to the importance of connecting the disconnected health care landscape, including primary care, pharmacy, diagnostics, secondary care/hospitals, health technology providers, insurers, and information stewards, among other stakeholders in the fragmented health/care ecosystem.

Insurance 117

Insurance Collaboration Hospital Diagnostics 117

Health Populi

MARCH 3, 2025

The growth of wearable technology, need and desire for real-world evidence and patient feedback, and especially patients’ growing role in paying for health care (think: high deductibles, co-insurance, and the challenge of medical debt) all drive the need to enhance the health care experience for patients in consumer and retail grades.

Insurance 71

Insurance Billing Medication Hospital 71

Health Populi

JULY 24, 2023

In the program’s FAQs, one question clearly addresses this, transparently and in layperson’s terms: Q: “Do I need health insurance to use GNC Health?” ” A: “Nope — insurance isn’t needed or accepted.” Here’s the list of those top-of-mind healthcare worries for U.S.

Insurance 118

Insurance Acute Care Billing HIPAA 118

Health Populi

OCTOBER 5, 2020

But as the report’s title asserts, most telehealth users experienced obstacles to accessing and using virtual care platforms that drove less positive consumer experiences. Power has studied including health insurance, insurance and financial services.

Physical Exams 147

Physical Exams Customer Service Insurance Follow-Up 147

Northwest Career College

FEBRUARY 28, 2025

Some of the work activities include: Appointment Setting Managed patient records and ensured they were up-to-date. Handled all insurance forms and also billing-related processes. These vital tasks provide a seamless patient experience and allow medical professionals to focus on caregiving.

Medical Administrative Assistant 40

Medical Administrative Assistant Medication Problem Solving Skills Billing 40

Health Populi

MAY 30, 2022

It’s important to note that health care cost fiscal stress is not only a symptom for people lacking health insurance. What is not commonly discussed is that medical bill problems are very common among people who have insurance and not only the uninsured. It’s true to say that in the U.S.

Billing 105

Billing Insurance Customer Service Patient Experience 105

Health Populi

APRIL 1, 2025

To get to the 2030 health care world, Deloitte identifies “conquered constraints,” some key challenges that are sorted out in the transition between 2025 and five years from now: these include, Skills and talent, where human capital can scale across digital platforms and deploy evidence-based programs, services, and products (think: wellness (..)

Collaboration 62

Collaboration Insurance Medication Diagnostics 62

Health Populi

AUGUST 9, 2021

” At the HIMSS conference today, Dr. Adrienne Boissy, Chief Experience Office of the Cleveland Clinic, led a day of patient experience sessions that addressed a range of these issues and others. Unfortunately, ironically, those of us attending the HIMSS Conference virtually, digitally, could not access those sessions.

Medication 127

Medication Patient Experience Collaboration Insurance 127

Health Populi

FEBRUARY 12, 2019

Some consumers’ lacking or losing health insurance as ACA coverage eroded in the past two years, resulting in these patients having to self-insure and price-shop for health care services (see my post on the Gallup Poll here on Health Populi). Most employers’ adopting telehealth as a covered employee benefit.

Follow-Up 97

Follow-Up Insurance Communication Patient Experience 97

Health Populi

SEPTEMBER 5, 2018

Experian is best known as the consumer credit reporting agency; Experian Health works with healthcare providers on revenue cycle management, patient identity, and care management, so the company has experience with patient finance and medical expense sticker shock. At this moment in U.S.

Patient Experience 63

Patient Experience Insurance Billing Medication 63

Scrubs

NOVEMBER 2, 2023

This knowledge is essential for accurately handling patient records, insurance claims, and other healthcare-related documents. Medical administrative assistants must communicate effectively with medical professionals and patients, requiring a working knowledge of medical concepts.

Medical Assistant 147

Medical Assistant Medical Administrative Assistant Medication Medical Terminology 147

Health Populi

OCTOBER 23, 2020

As patients returned to in-person, brick-and-mortar health care settings after the first wave of COVID-19 pandemic, they re-enter the health care system with heightened consumer expectations, according to the Beryl Institute – Ipsos Px Pulse report, Consumer Perspectives on Patient Experience in the U.S.

Patient Experience 71

Patient Experience Insurance Communication Hospital 71

Health Populi

JUNE 8, 2022

Consider: fighting health insurance appeals, crafting countless medical necessity letters, justifying being discharged against medical orders, and other battles fought hand-in-hand with her husband on behalf of Emmett and his well-being.

Patient Advocacy 174

Patient Advocacy Follow-Up Appointments Discharges 174

Health Populi

OCTOBER 15, 2019

One-half of patients in the Cedar study were frustrated about health care providers’ lack of digital administrative tools to help people pay bills online and/or access insurance information, for example. Just over one-half receive this information on a patient portal, and 34% via email.

Billing 97

Billing Insurance Customer Service Hospital 97

Health Populi

JULY 10, 2020

”), and another one-third through a patient portal, hospital system, or urgent care website. One-quarter of people found virtual care info via an insurance company site or third-party channel like ZocDoc. To arrange care, most patients did so through their health care providers: 58% overall, and 73% Boomers.

Follow-Up 116

Follow-Up Insurance Medication Hospital 116