Electronic Health Reporter

JUNE 4, 2020

Hospitals and health plans are competing ever more fiercely to gain and retain patient/member relationships. The article Deploying Business Continuity Solutions To Create A Better Patient Experience appeared first on electronichealthreporter.com.

Patient Experience 103

Patient Experience Hospital 103

EvidenceCare

MARCH 18, 2025

Aaron Wilcox, a general surgeon and care transformation leader at Kaiser, the concept of a patients care journey has evolved beyond simply moving them from one stage to the next. Instead, he sees an opportunity to integrate multiple services to support both hospital and overall wellness goals. But now, I think its about more than that.

Discharges 130

Discharges Hospital Appointments Patient Safety 130

Electronic Health Reporter

JULY 1, 2020

Going to a hospital or other healthcare practice has always been a stressful process for patients. To ensure that their patients are comfortable, healthcare providers need to make sure they are improving the customer experience […]. Illegal copying is prohibited.

Patient Experience 91

Patient Experience Hospital 91

Health Populi

AUGUST 23, 2021

Financial Experience (let’s call it FX) is the next big thing in the world of patient experience and health care. Patients, as health consumers, have taken on more of the financial risk for health care payments. Patients have been much more forthcoming than hospitals, the journalists have found.

Patient Experience 90

Patient Experience Billing Insurance Hospital 90

Health Populi

APRIL 21, 2021

In the COVID-19 pandemic, as peoples’ daily lives shifted closer and closer to home, and for some weeks and months home-all-the-time, health care, too, moved beyond brick-and-mortar hospitals and doctors’ offices. In 2019, J.D. Power found that only 10% of health consumers had been using telehealth services.

Hospital 156

Hospital Triage Long Term Care Scheduling 156

Medical Gas Compliance

MARCH 27, 2023

and colleagues found through their research that facility design can directly impact patient and staff satisfaction, a patient’s stress experience, and organization performance metrics. The role of the physical environment in the hospital of the 21st century: a once-in-a-lifetime opportunity. Roger Ulrich, Ph.D.,

Patient Experience 93

Patient Experience Patient Satisfaction Hospital 93

Health Populi

JUNE 10, 2020

I’d interviewed Roy at CES 2020 in Las Vegas in January to catch up on consumer health developments, and the March meeting was going to cover Philips’ innovations on the hospital and acute care side of the business, as well as to learn more about Roy’s new role as head of Connected Care.

Hospital 149

Hospital Unit Organization and Environment Acute Care Vital Signs 149

Scrubs

MARCH 28, 2023

” But Jordan Plyler, a registered nurse and director of Inpatient Behavioral Health at Niagara Falls Memorial Medical Center, said the change could lead to nurses missing out on key experiences. “There is no substitute for in-person experience,” he said. .” “I am optimistic we will get there this session.”

Billing 303

Billing Hospital Patient Experience Medication 303

Health Populi

FEBRUARY 29, 2024

In some parts of the world, such as Australia and Norway, “in-person at-home acute care has gained signification traction and has been offered in most hospitals for over 15 years,” the authors note. Hospitals are not logisticians (with apologies to the materials management folks working hard out there in health systems).

Hospital 132

Hospital Acute Care Vital Signs HIPAA 132

Scrubs

FEBRUARY 2, 2023

Additionally, we are tracking how these changes in skill mix may impact caregiver experience, patient experience, the cost of care delivery, and other nursing sensitive quality indicators.” ” The post Can Virtual Nursing Can Solve the Staffing Crisis?

Patient Experience 261

Patient Experience Communication Collaboration Patient Care 261

Health Populi

JUNE 15, 2020

To attract flyers, whether frequent or tourist, to book flights, airlines like hospitals, restaurants, gyms and other public spaces have to make their case to the risk-managing traveler that it’s safe to board and fly on an airplane. In the B2C market landscape, hygiene products for the home and personal care have been top-sellers.

Collaboration 115

Collaboration Hospital Patient Experience Patient Safety 115

Health Populi

AUGUST 5, 2020

I explore this growing concept in my latest essay on Medecision’s Liberation blog, How the Pandemic Is Accelerating the Hospital-At-Home Concept. The key points are that: Hospital-at-home services (H-a-H) combine home visits with virtual care and remote monitoring.

Hospital 118

Hospital Acute Care Medication Patient Experience 118

Health Populi

JUNE 4, 2024

The bottom-line here: “trusters” are 6x more likely to stay with a provider, and subsequently voting with their feet to stay with that organization, would be more likely to recommend the provider (or plan) to peers and family which kicks off a flywheel of trust and loyalty that benefits all involved in the experience.

Patient Experience 71

Patient Experience Customer Service Appointments Insurance 71

Healthcare Dive - Practice Management

FEBRUARY 18, 2025

How a hospital with one of the busiest ERs in the nation is integrating data across sources to improve care.

Patient Experience 77

Patient Experience Hospital 77

Walker Info - Patient Experience

FEBRUARY 1, 2023

Organizations wanting to earn their business must win on the patient experience (PX). Healthcare research indicates better care experiences improve clinical outcomes. Multiple studies show a link between quality patient experience and lower rates of hospital readmissions, complications, and mortality.

Patient Experience 52

Patient Experience Patient Satisfaction Patient Centered Care Hospital 52

Walker Info - Patient Experience

FEBRUARY 1, 2023

Patient experience is more than feeling good about feeling good. In fact, more than 70% of patients would switch healthcare providers to improve their experience. Improving patient experience scores through value-based care should be at the top of every health system’s to-do list.

Patient Experience 52

Patient Experience Patient Satisfaction Appointments Scheduling 52

Relias

APRIL 22, 2022

As the COVID-19 pandemic takes new twists and turns, healthcare providers trying to optimize the patient experience continue to face many challenges. But the relationship between provider and patient continues be a healing factor. The Future of Patient Experience.

Patient Experience 52

Patient Experience Communication Hospital Patient Care 52

EvidenceCare

NOVEMBER 5, 2024

Whether you’re leading a rural hospital, managing a regional health system, or overseeing a national network, these insights offer actionable strategies for balancing innovation with impact in today’s complex healthcare landscape. I think the word innovation is overused. We’re doing innovation to make an impact.

Best Practices 130

Best Practices Documentation Patient Experience Billing 130

Health Populi

OCTOBER 22, 2021

Addressing administrative flows both inside and outside health care organizations can save money; take the lack of interoperability between claims systems between payers and hospitals and other aspects of lack of standardization and fragmented data systems. There’s lot of friction and unpleasantness in this experience.

Patient Experience 174

Patient Experience Insurance Medication Hospital 174

Arkenea

MARCH 9, 2025

In recent years, hospital mobile app development has emerged as a critical tool in the healthcare industry, providing patients with convenient and accessible healthcare services. In this blog, we will explore the benefits, development process, hospital mobile app technology trends, challenges, and more.

Hospital 52

Hospital Tests Follow-Up Medication 52

Health Populi

SEPTEMBER 10, 2021

In 2021, nearly one-half of hospitals and health systems ranked in Tier 2, with in Kaufman Hall’s words, “a thoughtful approach to becoming more consumer centric,” investing in digital infrastructure and programs across the enterprise.

Hospital 83

Hospital Best Practices Medication Patient Experience 83

Guideway Care

APRIL 2, 2024

Did you know that over 7,000 patients daily respond to the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey? This survey provides a standardized method for collecting and reporting patients’ perspectives on hospital care. What should you expect from HCAHPS patient experience surveys?

Hospital 52

Hospital Patient Experience Patient Satisfaction Patient Care 52

Health Populi

FEBRUARY 24, 2020

There’s a gap between the supply of digital health tools that hospitals and health systems offer patients, and what patients-as-consumers need for overall health and wellbeing. This chasm is illustrated in The future of the digital patient experience , the latest report from HIMSS and the Center for Connected Medicine (CCM).

Billing 96

Billing Medication Follow-Up Patient Experience 96

EvidenceCare

MARCH 11, 2024

These measures play a fundamental role in hospital management, financial planning, and patient care optimization. By understanding and leveraging GMLOS and ALOS, hospital executives can improve operational efficiency and patient outcomes. It is the simplest and most commonly used metric for evaluating patient stays.

Discharges 130

Discharges Admissions Patient Satisfaction Hospital 130

Health Populi

APRIL 2, 2025

CVS Health’s recent research report into the critical role of consumer experience in health care quantifies the return on investing in UX and CX design for improving medication adherence.

Patient Experience 62

Patient Experience Medication Billing Communication 62

Connect Care Bytes Blog

OCTOBER 31, 2024

Starting November 5, an artificial intelligence (AI) digital scribe application is going to be trialed by a small group of emergency physicians at the University of Alberta Hospital, the Royal Alexandra Hospital, and the Red Deer Regional Hospital Centre (RDRHC).

Hospital 40

Hospital Patient Experience Collaboration Patient Care 40

Minority Nurse

OCTOBER 9, 2024

Of the 14 acute-care Memorial Hermann hospitals eligible for the Magnet Recognition, nine have earned the designation, according to Collins. The Magnet Recognition provides “the framework to guide excellence in the work environment, patient experience and patient outcomes. ” .”

Patient Experience 98

Patient Experience Shared Governance Acute Care Hospital 98

Health Populi

SEPTEMBER 13, 2022

“The odds are against hospitals collecting patient balances greater than $7,500,” the report analyzing Hospital collection rates for self-pay patient accounts from Crowe concludes. Crowe benchmarked data from 1,600 hospitals and over 100,00 physicians in the U.S.

Hospital 71

Hospital Insurance Billing Huddles/Rounds 71

Electronic Health Reporter

JULY 8, 2019

The role of mobile wayfinding solutions for hospital systems has quickly evolved from a novel service offered to an essential component of a patient-centric approach. The catalyst has been the growing importance of patient experience to meet both care and competitive standards. A wayfinding platform not only […].

Patient Experience 96

Patient Experience Hospital 96

Walker Info - Patient Experience

FEBRUARY 3, 2025

Health insurance plays a vital role in helping patients access the care they need. By focusing on healthcare payors as an integral part of the patient experience (PX), companies can improve lives. The High Price of a Poor Health Insurance Experience The goal of insurers and affiliated payment companies is keeping people healthy.

Insurance 52

Insurance Customer Service Patient Experience Collaboration 52

Health Populi

FEBRUARY 16, 2023

The American Hospital Association is taking disruption seriously right here, right now, as the U.S. hospital sector is facing major challenges on all fronts: staffing (especially nursing and more broadly, clinician burnout), supply chain, financial stressors, demographics, and cross-industry politics vis-à-vis pharma and health insurance.

Hospital 71

Hospital Acute Care Diagnostics Patient Experience 71

Health Populi

JULY 23, 2020

The second chart compares health consumers’ perceptions of telehealth concepts, whether locally-sourced virtual care services through a physician or a hospital system, or via a national platform. More people who experienced COVID-19 symptoms uniformly favored all approaches compared with consumers who had no symptoms from the virus.

Patient Experience 136

Patient Experience Documentation Hospital Medication 136

Health Populi

AUGUST 2, 2021

This has raised the importance of price transparency, which is based on the hypothesis that if patients had access to personally-relevant price/cost information from doctors and hospitals for medical services, and pharmacies and PBMs for prescription drugs, the patient would behave as a consumer and shop around.

Billing 133

Billing Insurance Patient Experience Hospital 133

Health Populi

NOVEMBER 4, 2021

I explore consumer-patient experience for hospitals, health plans and ambulatory care compared with other industries in the November 2021 Medecision Liberation blog , calling out the importance of two key factors that drove peoples’ positive perceptions of brands and products in the COVID19 pandemic era: digital delight and empathy.

Patient Experience 77

Patient Experience Hospital Insurance 77

Health Populi

MARCH 10, 2025

health care system today: namely, Managing patient violence Inadequate patient handoffs– but in this case, related to patient transport #5 and #9 in the list 10 years later identify care coordination challenges, which continue to mar health care quality in the U.S.

Patient Safety 77

Patient Safety Discharges Diagnostics Acute Care 77

Health Populi

FEBRUARY 7, 2019

Health Populi’s Hot Points : Nine in ten patients said they’d look for different health care providers if they were dissatisfied with their patient experience, West’s research found. Satisfaction outweighs loyalty.

Communication 125

Communication Patient Experience Scheduling Appointments 125

Health Populi

JULY 9, 2020

FYI, Press Ganey, a leading health care patient experience organization, has created an impressive library of resources addressing the pandemic, linked here.]. Pre-COVID-19, the consumer had a trust baseline which Press Ganey shows was further shaped by the person’s experience in the health system. Press Ganey asks.

Hospital 124

Hospital Discharges Patient Experience Collaboration 124