Guideway Care

JULY 2, 2024

Did you know that hospitals that offer better customer experience are more successful and established than those providing average customer service? The crucial factor in this equation is hospital employees, whose engagement levels influence patient-centered care.

Patient Satisfaction 52

Patient Satisfaction Patient Centered Care Patient Experience Customer Service 52

Walker Info - Patient Experience

JANUARY 20, 2025

Improving Access and Outcomes Using Success, Effort, Emotion, and Trust Metrics A nurse enters a hospital room for a routine blood draw. She greets the patient, explains why she is there, and begins the task. Hospitals with higher patient experience scores report a 161% better net margin than competitors with low scores. [1]

Patient Experience 52

Patient Experience Patient Satisfaction Hospital Follow-Up 52

Minority Nurse

NOVEMBER 8, 2023

Championing Patient-Centered Care At the core of Garnett’s success throughout her 30-year career is a deeply rooted dedication to patient-centered care. She emphasizes the importance of building meaningful connections with patients, their families, and their communities.

Unit Organization and Environment 105

Unit Organization and Environment Patient Centered Care Collaboration Hospital 105

Walker Info - Patient Experience

FEBRUARY 1, 2023

Healthcare research indicates better care experiences improve clinical outcomes. Multiple studies show a link between quality patient experience and lower rates of hospital readmissions, complications, and mortality. Patient experience matters—to people’s lives and the performance of healthcare providers.

Patient Experience 52

Patient Experience Patient Satisfaction Patient Centered Care Hospital 52

Medical Advantage

JUNE 14, 2024

Enter value-based care (VBC) — a global initiative to move away from the fee-for-service model with a goal to reduce healthcare costs by making time spent with each patient more productive and results-oriented. The following sections will further illustrate the importance of value-based care from the patient’s point of view.

Patient Centered Care 52

Patient Centered Care Patient Satisfaction Follow-Up Collaboration 52

Health Prime

JULY 13, 2023

Value-based care (VBC) programs incentivize increased quality (measured through a variety of health metrics) and decreased cost (e.g., keeping patients out of hospitals or emergency departments). Prioritizing value-based care over volume can help drive care quality and strengthen patient and financial outcomes.

Patient Centered Care 52

Patient Centered Care Collaboration Patient Satisfaction Tests 52

Health Prime

JULY 13, 2023

Value-based care (VBC) programs incentivize increased quality (measured through a variety of health metrics) and decreased cost (e.g., keeping patients out of hospitals or emergency departments). Prioritizing value-based care over volume can help drive care quality and strengthen patient and financial outcomes.

Patient Centered Care 40

Patient Centered Care Collaboration Patient Satisfaction Tests 40