Walker Info - Patient Experience

JANUARY 20, 2025

Improving Access and Outcomes Using Success, Effort, Emotion, and Trust Metrics A nurse enters a hospital room for a routine blood draw. She greets the patient, explains why she is there, and begins the task. Each a small but powerful gesture to ease the patients fear and transform the interaction into one of care and connection.

Patient Experience 52

Patient Experience Patient Satisfaction Hospital Follow-Up 52

Walker Info - Patient Experience

FEBRUARY 1, 2023

Organizations wanting to earn their business must win on the patient experience (PX). Healthcare research indicates better care experiences improve clinical outcomes. Multiple studies show a link between quality patient experience and lower rates of hospital readmissions, complications, and mortality.

Patient Experience 52

Patient Experience Patient Satisfaction Patient Centered Care Hospital 52

Health Populi

NOVEMBER 18, 2024

Start with over-arching finding that, “Three out of four patients believe the U.S. health consumers is with the health care system industry segments like hospitals, insurance companies, and pharma — as patients differentiate between the “system” and the “people” working in it.

Insurance 62

Insurance Patient Centered Care Communication Medication 62

Healthcare Leadership Council

AUGUST 8, 2023

Solomon mentioned the importance of incentivizing innovative alternative payment models outside of Medicare, and also stated that Congress and CMS should continue to support the migration from Medicare FFS to value-based Medicare Advantage to ensure seniors have access to coordinated care, which improves both patient experience and outcomes.

Patient Centered Care 40

Patient Centered Care Medical History Patient Education Patient Experience 40

EvidenceCare

SEPTEMBER 16, 2024

This is roughly split between hospitals, which include facilities, and physician practices, whether they’re affiliated with hospitals or run independently.” Executives need to prioritize the integration of digital tools into clinical workflows, ensuring that they enhance the patient experience and improve care coordination.

Patient Care 130

Patient Care Patient Centered Care Hospital Patient Experience 130

Guideway Care

JULY 2, 2024

Did you know that hospitals that offer better customer experience are more successful and established than those providing average customer service? The crucial factor in this equation is hospital employees, whose engagement levels influence patient-centered care.

Patient Satisfaction 52

Patient Satisfaction Patient Centered Care Patient Experience Customer Service 52

Health Populi

MAY 5, 2022

An important policy insight article in the May 2022 issue of Health Affairs speaks about Home-Based Care Reimagined: A Full-Fledged Health Care Delivery Ecosystem Without Walls. .

Patient Centered Care 115

Patient Centered Care Best Practices Medication Hospital 115