Health Populi

MAY 21, 2020

Patients’ concerns of COVID-19 risks have led them to self-ration care in the following ways: 41% have delayed health care services. 42% felt uncomfortable going to a hospital for any medical treatment. Nearly every respondent in the study reported having health insurance coverage. ACHP and AMCP polled 1,263 U.S.

Insurance 161

Insurance Tests Follow-Up Huddles/Rounds 161

Health Populi

AUGUST 2, 2021

This has raised the importance of price transparency, which is based on the hypothesis that if patients had access to personally-relevant price/cost information from doctors and hospitals for medical services, and pharmacies and PBMs for prescription drugs, the patient would behave as a consumer and shop around.

Billing 133

Billing Insurance Patient Experience Hospital 133

Health Populi

JUNE 5, 2020

Three physicians from Brigham and Women’s Hospital, part of Harvard Medical School, cite three pillars that underpin digital health inequity in America: Technology access barriers, Digital health literacy, and. Lack of inclusive design.

Insurance 110

Insurance Medication Collaboration Hospital 110

Health Populi

SEPTEMBER 13, 2022

“The odds are against hospitals collecting patient balances greater than $7,500,” the report analyzing Hospital collection rates for self-pay patient accounts from Crowe concludes. Crowe benchmarked data from 1,600 hospitals and over 100,00 physicians in the U.S.

Hospital 71

Hospital Insurance Billing Huddles/Rounds 71

Health Populi

AUGUST 22, 2022

That report spoke to the importance of connecting the disconnected health care landscape, including primary care, pharmacy, diagnostics, secondary care/hospitals, health technology providers, insurers, and information stewards, among other stakeholders in the fragmented health/care ecosystem.

Insurance 117

Insurance Collaboration Hospital Diagnostics 117

Health Populi

JUNE 26, 2023

People love being health-insured, but their negative experiences with health plans create serious burdens on patients-as-consumers. The 2023 Kaiser Family Foundation Survey of Consumer Experiences with Health Insurance updates our understanding of and empathy for insured peoples’ Patient Administrative Burdens (PAB).

Insurance 62

Insurance Appointments Billing Hospital 62

Health Populi

DECEMBER 18, 2023

Note that 8 in 10 consumers rate nurses excellent/good compared with 7 in 10 people ranking physicians this way, 6 in 10 for hospitals, 5 in 10 for telemedicine/virtual visits, and just under 5 in 10 for hospital emergency departments. 10 – or 4 in 10 ranking as “poor.” health system. health system.

Insurance 143

Insurance Hospital Collaboration Patient Experience 143

Health Populi

FEBRUARY 12, 2024

Health Populi’s Hot Points: Having health insurance in the U.S. See the third chart, where KFF/Peterson Center looked at the consumer’s insurance status, state of medical debt and health care service impact — in Health Populi lingo we use the phrase, “self-rationing behavior due to cost.”

Medication 122

Medication Billing Insurance Tests 122

Health Populi

FEBRUARY 7, 2019

It’s important to note that the percentage of people who want communication about what their insurance covers versus what they owe is 80%. Thus, patients-as-health-consumers are looking for personalized health care integrally bundled with understanding what that care will personally cost them. Satisfaction outweighs loyalty.

Communication 125

Communication Patient Experience Scheduling Appointments 125

Health Populi

MARCH 2, 2021

Most of these live video calls were also done through a service offered by consumers’ health care providers (doctors/clinicians), followed by services offered by insurance companies. Willingness in sharing health data with insurers, pharmacies, research institutions all fell between 2019 and 2020.

Follow-Up 174

Follow-Up Insurance Hospital Medication 174

Northwest Suburban College

DECEMBER 6, 2024

Medical billing and insurance processing are essential skills for aspiring medical assistants. These tasks ensure that healthcare providers get paid for their services and that patients understand their financial responsibilities. Both medical billing and insurance processing require attention to detail and strong communication skills.

Medical Assistant 52

Medical Assistant Billing Insurance Medication 52

Health Populi

FEBRUARY 24, 2020

There’s a gap between the supply of digital health tools that hospitals and health systems offer patients, and what patients-as-consumers need for overall health and wellbeing. This chasm is illustrated in The future of the digital patient experience , the latest report from HIMSS and the Center for Connected Medicine (CCM).

Billing 96

Billing Medication Follow-Up Patient Experience 96

Health Populi

JULY 26, 2022

According to the team’s analysis, Amazon is not yet active in AR/VR, med-tech/biotech, or insurance (but see more on that below via Mike McSherry’s observations). Longer-term, Mike could envision Amazon expanding into health insurance.

Medication 165

Medication Follow-Up Insurance HIPAA 165

Health Populi

FEBRUARY 16, 2023

The American Hospital Association is taking disruption seriously right here, right now, as the U.S. hospital sector is facing major challenges on all fronts: staffing (especially nursing and more broadly, clinician burnout), supply chain, financial stressors, demographics, and cross-industry politics vis-à-vis pharma and health insurance.

Hospital 71

Hospital Acute Care Diagnostics Patient Experience 71

Health Populi

JULY 24, 2023

In the program’s FAQs, one question clearly addresses this, transparently and in layperson’s terms: Q: “Do I need health insurance to use GNC Health?” ” A: “Nope — insurance isn’t needed or accepted.” Here’s the list of those top-of-mind healthcare worries for U.S.

Insurance 118

Insurance Acute Care Billing HIPAA 118

Health Populi

OCTOBER 15, 2019

Patients’ experiences with the health care industry fall short of their interactions with other industries — namely online retail, online banking and online travel, a new survey from Cedar, a payments company, learned. These study respondents had also visited a doctor or hospital and paid a medical bill in the past year.

Billing 97

Billing Insurance Customer Service Hospital 97

Coronis Health

AUGUST 10, 2023

Hospital coding accuracy is a significant component of the claims process. It’s necessary for hospitals to ensure that they receive the correct reimbursement for their services. Best practices in hospital billing and coding processes are key to guiding coders as they navigate the complexities of chart documentation.

Best Practices 52

Best Practices Hospital Medical Coding Documentation 52

Scrubs

NOVEMBER 2, 2023

This knowledge is essential for accurately handling patient records, insurance claims, and other healthcare-related documents. Medical administrative assistants must communicate effectively with medical professionals and patients, requiring a working knowledge of medical concepts.

Medical Assistant 147

Medical Assistant Medical Administrative Assistant Medication Medical Terminology 147

Health Populi

APRIL 2, 2019

One in three Americans overall are concerned they won’t be able to pay for health care services or prescription drugs: that includes 35% of people who are insured, and 63% of those who do not have insurance. Americans borrowed $88 billion in 2018 to pay for health care spending, West Health and Gallup estimated.

Medication 102

Medication Discharges Hospital Insurance 102

EvidenceCare

SEPTEMBER 16, 2024

While public discourse often focuses on pharmaceutical companies and insurance plans, the reality is that the majority of healthcare dollars flow directly to providers. This is roughly split between hospitals, which include facilities, and physician practices, whether they’re affiliated with hospitals or run independently.”

Patient Care 130

Patient Care Patient Centered Care Hospital Patient Experience 130

Health Populi

OCTOBER 23, 2020

As patients returned to in-person, brick-and-mortar health care settings after the first wave of COVID-19 pandemic, they re-enter the health care system with heightened consumer expectations, according to the Beryl Institute – Ipsos Px Pulse report, Consumer Perspectives on Patient Experience in the U.S. early this year.

Patient Experience 71

Patient Experience Insurance Communication Hospital 71

Health Populi

AUGUST 9, 2021

” At the HIMSS conference today, Dr. Adrienne Boissy, Chief Experience Office of the Cleveland Clinic, led a day of patient experience sessions that addressed a range of these issues and others. Unfortunately, ironically, those of us attending the HIMSS Conference virtually, digitally, could not access those sessions.

Medication 127

Medication Patient Experience Collaboration Insurance 127

Health Populi

OCTOBER 19, 2021

The American Customer Satisfaction Index Insurance and Health Care Study 2020-2021 published today, recognizing consumers’ value for the quality of health insurance companies’ mobile apps and reliability of those apps. Emergency room experience stayed at an index of a (low) 66. All other plans landed at 73.

Insurance 77

Insurance Outpatient Care Follow-Up Hospital 77

Health Populi

NOVEMBER 4, 2021

I explore consumer-patient experience for hospitals, health plans and ambulatory care compared with other industries in the November 2021 Medecision Liberation blog , calling out the importance of two key factors that drove peoples’ positive perceptions of brands and products in the COVID19 pandemic era: digital delight and empathy.

Patient Experience 77

Patient Experience Hospital Insurance 77

Health Populi

FEBRUARY 4, 2024

Furthermore, health plan members now see themselves as medical bill payers, seeking value and consumer-level services for their health insurance premium investment. According to the online Merriam-Webster dictionary , the first use of the phrase “health insurance” occurred in 1901. Like speaking “American,” health insurance in the U.S.

Collaboration 90

Collaboration Insurance Medication Billing 90

Health Populi

FEBRUARY 9, 2021

Philips, a longtime major exhibitor at CES, created an entirely new online experience for the CES attendees – a sort of virtual gallery of different exhibits that are accessed from a single point in a “room” with various entry points. George tells us about being discharged home after dealing with heart failure in the hospital.

Discharges 144

Discharges Hospital Follow-Up Vital Signs 144

Health Populi

MARCH 12, 2024

That’s TMI for me to write about in the Health Populi blog, but this story has a current-events twist: the pharmacist could not electronically link with my insurance company to transact my payment. Billions of dollars of non-payments are challenging certain hospitals and medical practices to remain open and provide essential services.

Insurance 90

Insurance Hospital Patient Safety Patient Care 90

Health Populi

APRIL 29, 2019

As patients now assume the role of health consumer, they rationally expect retail-level experiences with greater first-dollar payment for health insurance, health care services and medical products like prescription drugs. Joseph Health. In many countries, personal healthcare data are subject to strict regulation.

HIPAA 123

HIPAA Insurance Collaboration Scheduling 123

Health Populi

JUNE 22, 2020

” Our panel includes Adrienne Boissy, MD, Chief of Patient Experience at The Cleveland Clinic; Grace Cordovano, PhD, Enlightening Results; Joseph DeVivo, CEO of InTouch Health (recently acquired by Teladoc); and Abner Mason, CEO and Founder of ConsejoSano. With the great lockdown, the U.S. With the great lockdown, the U.S.

Insurance 71

Insurance Patient Experience Scheduling Appointments 71

Health Populi

JULY 10, 2020

”), and another one-third through a patient portal, hospital system, or urgent care website. One-quarter of people found virtual care info via an insurance company site or third-party channel like ZocDoc. To arrange care, most patients did so through their health care providers: 58% overall, and 73% Boomers.

Follow-Up 116

Follow-Up Insurance Medication Hospital 116

Health Populi

OCTOBER 13, 2023

As the heatmap chart illustrates, health insurance ranks relatively low in peoples’ simplicity lens, akin to general insurance, media, and automotive, and below booking travel (air, train, car rental), and social media. ” Think of it as an ROI on delivery simplicity to health care experiences.

Insurance 83

Insurance Communication Appointments Hospital 83

Health Populi

JUNE 8, 2021

These include remote monitoring tools for virtual check-ins addressing chronic conditions, more home-based care, emails and texts that nudge patients over time, digital pricing tools to support shopping for medical services, and better-designed portals that serve up more welcoming digital front doors.

Insurance 116

Insurance Medication Hospital Patient Experience 116

Health Populi

SEPTEMBER 5, 2018

Experian is best known as the consumer credit reporting agency; Experian Health works with healthcare providers on revenue cycle management, patient identity, and care management, so the company has experience with patient finance and medical expense sticker shock. At this moment in U.S.

Patient Experience 63

Patient Experience Insurance Billing Medication 63

Guideway Care

APRIL 18, 2024

Hospitals are continually improving patient satisfaction and quality. While some organizations assume high-quality care will lead to high patient satisfaction, the situation is often more complex. To address both effectively, hospital quality leaders must understand the difference between patient satisfaction and quality scores.

Patient Satisfaction 52

Patient Satisfaction Customer Service Hospital Patient Experience 52

Health Populi

OCTOBER 10, 2022

with a client group in the past several months has had a line item on the agenda to brainstorm the impact and opportunity of care-at-home, hospital-to-home, or Care Everywhere. Having a health plan and being health-insured does not mean you and your family members have access to sufficient and/or nutritious food.

Acute Care 62

Acute Care Hospital Long Term Care Insurance 62

Health Populi

JANUARY 18, 2019

in fact devotes fewer hospital beds, physicians and nurses to health care delivery compared with other countries. Increasingly, as patients bear more first-dollar costs through high-deductible health plans, co-payments and co-insurance sharing, the patient-as-payor has become more sensitive to these prices.

Insurance 66

Insurance Hospital Documentation Patient Experience 66

Health Populi

NOVEMBER 1, 2018

Among people who have health insurance, managing the costs of their medical care doesn’t rank as a top frustration. consumers’ frustrations — above managing the costs of care not covered by insurance. health-insured adults in July 2018. This survey was conducted among 2,509 U.S.

Insurance 73

Insurance Medication Tests Hospital 73