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Maximizing Healthcare Reimbursement Through Higher Patient Satisfaction Scores

Relias

In a consumer-driven industry, healthcare organizations must compete to gain new patients and maintain their loyalty. One effective way is to earn high patient satisfaction scores that demonstrate value to customers seeking a trusted healthcare partner.

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How to Keep Patients Satisfied — and Raise Your Patient Satisfaction Scores

Relias

Patient experience is directly tied to patient retention, reimbursement, and in many cases, better patient outcomes. As a result, many organizations continuously look for new ways to improve their patient satisfaction as efficiently and effectively as possible. How can you raise your patient satisfaction scores?

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Tools for Paying Medical Bills Don’t Help Health Consumers Manage Their Financial Health

Health Populi

Motivations for expanding digital tools for patients are to enhance access to care, empowering patients to monitor and manage their health, and deliver greater patient satisfaction. Key challenges to adopting digital health tools are first and foremost cost, following by interoperability and operational barriers.

Billing 96
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Distinguishing HCAHPS From the Overall Customer Experience

Guideway Care

While the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a significant tool in measuring patient satisfaction, it represents a single aspect of the overall patient experience. This is possible by integrating HCAHPS findings with broader patient experience information.

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Telehealth-As-Healthcare Is a Mainstream Expectation Among Consumers, J.D. Power Finds

Health Populi

Telehealth is the preferred “channel” for routine care, with 80% of consumers preferring for prescription refills and 71% preferring for discussing teste results. For health plan-provided telehealth, Humana topped the list, followed by Aetna in second place. are peoples’ top reasons for using telehealth.

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The Top 6 Common Patient Complaints: Strategies for Effective Responses 

CollaborateMD

It can help you highlight your strengths and show patients what you already do well. Here are five benefits you can enjoy from insights provided by patients: Improved patient satisfaction:  Regular feedback helps you find and solve problems in your practice. These fixes can lead to higher patient satisfaction.

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Preparing for CERT Audits and Practicing Compliant Documentation

EvidenceCare

Regulatory Standards CERT (comprehensive error rate testing) is a program administered by the Centers for Medicare & Medicaid Services (CMS) that utilizes Recovery Audit Contractors (RACs) to review medical records and identify potential billing errors. As researched by OS Inc., “If