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Sometimes the answer is obvious: For a company that services hospital machinery, key equipment that is not up and running can translate into delays in diagnosing and treating patients. The closed-loop process is an integral component of best-in-class customer experience (CX) programs. Who should “own” the follow-up process?
On the patient-demand side, start with 50% of patients not followingup recommendations after an imaging visit. It is up to us to adapt and embrace it, or be left behind. On the supply side, note that nearly one-half of radiologists report symptoms of burnout.
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Following CES, I wanted to further dive into one part of the portfolio very important to family health at home: the mother-and-child segment. I’ve known this company for a couple of years, meeting them when they were but a young start-up.
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