Walker Info - Patient Experience

JULY 18, 2023

Sometimes the answer is obvious: For a company that services hospital machinery, key equipment that is not up and running can translate into delays in diagnosing and treating patients. The closed-loop process is an integral component of best-in-class customer experience (CX) programs. Who should “own” the follow-up process?

Follow-Up 52

Follow-Up Best Practices Documentation Triage 52

We Care Online

NOVEMBER 5, 2024

For example, a patient with diabetes can have virtual check-ups to monitor blood sugar levels, review medication adjustments, and discuss lifestyle changes without needing to travel. AI-powered chatbots, for instance, can assist patients with general queries, triage symptoms, and direct them to appropriate resources.

Medication 52

Medication Follow-Up Patient Satisfaction Communication 52

Mobius MD

MAY 1, 2024

Use previsit planning Pre-visit planning is one of the best ways to streamline patient visits. Order necessary labs or imaging in advance when you schedule a patient for their next visit. Medical assistants (MAs) can also help prepare visit materials and handle follow-up tasks.

Documentation 52

Documentation Follow-Up Scheduling Physical Exams 52

Health Populi

MARCH 13, 2024

adults’ levels of trust in health care services and suppliers, finding the greatest trust lies with a consumer’s local pharmacy (for 77% of consumers), followed by hospitals (for 73% of people) and in third rank, health technology (63%). The 2023 Edelman Trust Barometer gauged U.S. public health, as well.

Collaboration 108

Collaboration Best Practices Triage Follow-Up 108

Health Populi

NOVEMBER 28, 2023

On the patient-demand side, start with 50% of patients not following up recommendations after an imaging visit. It is up to us to adapt and embrace it, or be left behind. On the supply side, note that nearly one-half of radiologists report symptoms of burnout.

Communication 87

Communication Diagnostics Outpatient Care Triage 87

Northwest Career College

SEPTEMBER 29, 2024

According to a study, 30% of patients have been known to walk out of a medical appointment if the wait time was too long. By maximizing productivity and minimizing wait times, healthcare facilities can improve patient experiences, reduce stress for providers, and ensure smoother operations.

Medical Administrative Assistant 40

Medical Administrative Assistant Appointments Scheduling Triage 40

Health Populi

FEBRUARY 1, 2019

Following CES, I wanted to further dive into one part of the portfolio very important to family health at home: the mother-and-child segment. I’ve known this company for a couple of years, meeting them when they were but a young start-up.

Triage 75

Triage Hospital Medication Follow-Up 75