Health Populi

JULY 26, 2022

Iora Health has focused on the Medicare-enrolled population, distinct from ONEM’s target patient market of younger, employed consumers. billion investment makes ONEM the third largest acquisition in Amazon’s portfolio, following Whole Foods at $13.7 bn and MGM Studios for $8.5 The PillPack (pharmacy) buy was $1 billion.

Medication 165

Medication Follow-Up Insurance HIPAA 165

Health Populi

APRIL 6, 2022

We met up last week at the DIA Europe 2022 meeting (Drug Information Association) in the cool SQUARE Conference Center in Brussels, Belgium (my current home base for work and life). In summing up the patient-centered interoperability goal, Ardy summarized: “We’ve created the Mint.com of health data.”

Follow-Up 174

Follow-Up Medication Tests Hospital 174

Guideway Care

APRIL 9, 2024

While the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a significant tool in measuring patient satisfaction, it represents a single aspect of the overall patient experience. This is possible by integrating HCAHPS findings with broader patient experience information.

Patient Satisfaction 52

Patient Satisfaction Patient Experience Discharges Outpatient Care 52

Practice Builders

AUGUST 11, 2024

Understanding these complaints instead of taking the position of stubborn ignorance is the first step toward improving patient experience. In this blog post, we talk about some of the most common patient complaints against doctors and hospitals and how healthcare providers can address these issues.

Appointments 52

Appointments Patient Experience Communication Patient Satisfaction 52

Arkenea

OCTOBER 16, 2024

Healthcare website accessibility tools and best practices help hospitals to up their accessibility game and design a compliant site for users. It helps to attract patients who are looking for something that doesn’t suppress them due to their disability. Did you know that only 4.9 percent were non-compliant.

Best Practices 84

Best Practices Communication Tests Hospital 84

Health Populi

JANUARY 11, 2021

Once purchased, most consumers set up devices themselves. Data literacy, the ability to comprehensive one’s “numbers” displayed in lab test results and other patient-facing clinical communications. Please follow my posts here on Health Populi all this week during the consumer electronics show (100% virtual!)

Follow-Up 77

Follow-Up HIPAA Discharges Tests 77

Health Populi

OCTOBER 6, 2022

Telehealth is the preferred “channel” for routine care, with 80% of consumers preferring for prescription refills and 71% preferring for discussing teste results. For health plan-provided telehealth, Humana topped the list, followed by Aetna in second place. are peoples’ top reasons for using telehealth.

Follow-Up 87

Follow-Up Patient Satisfaction Insurance Medication 87

CollaborateMD

SEPTEMBER 13, 2024

Here are five benefits you can enjoy from insights provided by patients: Improved patient satisfaction:  Regular feedback helps you find and solve problems in your practice. These fixes can lead to higher patient satisfaction. More revenue:   Studies  link positive patient experiences with increased hospital revenue.

Follow-Up 52

Follow-Up Appointments Patient Satisfaction Billing 52

Health Populi

MARCH 19, 2024

In this poll, 2 in 5 U.S.

Insurance 77

Insurance Follow-Up Communication Tests 77

Medical Advantage

JUNE 14, 2024

How Value-Based Care is Transforming the Patient Experience In the not-so-distant past, patients held a passive role in healthcare submissively following the lead of providers and sharing minimal information. Medical Advantage has extensive experience in value-based care implementation and initiatives.

Patient Centered Care 52

Patient Centered Care Patient Satisfaction Follow-Up Collaboration 52

MedicalGPS

SEPTEMBER 7, 2022

Endeavor for Excellence: Step 4 – Establish Performance Baselines If you have been following along for the redeployment of MedicalGPS’ service improvement program, this week we move into Step #4 — establishing baseline performance measures. Review the list. If that is the case, great!

Patient Experience 52

Patient Experience Customer Service Patient Satisfaction Appointments 52

Arkenea

JULY 12, 2024

It also helps to maintain the flow of data between healthcare providers, allowing for timely interventions, follow-up care, and medications. Patients no longer have to worry about ‘what’s next?’ This enhances patient experience and satisfaction because it eliminates stress.

Medication 52

Medication Follow-Up Appointments Tests 52

Health Populi

JULY 29, 2022

All this week in Health Populi , I’ve covered various aspects of the Retail Health Battle Royale — the shake-up of the legacy healthcare industry that is evolving into a health/care ecosystem shaped by growing consumer demands for more experiences the way people deal with retail in omni-channel, digitally-enabled ways.

Appointments 87

Appointments Follow-Up Scheduling Insurance 87

Health Populi

SEPTEMBER 4, 2018

Nearly all Americans (86% net responsible) first blame health insurance companies, followed by hospitals (82%). patients blamed doctors and pharmacies, although a majority of consumers still put responsibility for surprise healthcare bills on them (71% and 64% net). In 2017, healthcare made up 18.2% of the U.S.

Billing 47

Billing Medication Insurance Follow-Up 47

Relias

JANUARY 30, 2024

Improving patient experience scores is a goal for many healthcare organizations — and for good reason. Patient experience is directly tied to patient retention, reimbursement, and in many cases, better patient outcomes. Does patient satisfaction equal better health outcomes?

Patient Satisfaction 52

Patient Satisfaction Patient Experience Scheduling Hospital 52

Medical Advantage

MARCH 8, 2024

The platform is designed to not only enhance the patient experience but also streamline administrative tasks and boost the overall efficiency of your practice. They also can view test results, request prescriptions, and manage their appointments, all at the time most convenient for them without having to call the provider.

Appointments 52

Appointments Communication Patient Satisfaction Scheduling 52

Health Populi

FEBRUARY 7, 2018

I read three reports in the past week sobering up my bullish #SDOH ethos dealing with food deserts, transportation, and health service access — three key social determinants of health. Patients’ missed-appointment rates were roughly equal between those offered a ride service and those who were not: 36.5% million U.S.

Appointments 59

Appointments Follow-Up Tests Hospital 59

Health Populi

JUNE 24, 2024

He pointed to a visit to an emergency room, where “the debt is taken on unexpectedly and in a time of crisis,” as well as consumers dealing with “complexities with insurance” (consider: out of network providers, lack of up-front cost estimates, and trauma which prevents one from “shopping” for care).

Medication 62

Medication Billing Insurance Follow-Up 62

Walker Info - Patient Experience

APRIL 2, 2018

In a qualitative interview setting, there are also more opportunities for follow-up clarifications and ‘why’ type questions that feel natural in the conversation. Most CX teams will find that it requires a lot of sponsorship and follow-through from the CX team to get the job done. There is economy in this type of approach.

Follow-Up 52

Follow-Up Tests Best Practices 52

Health Populi

APRIL 16, 2024

This post follows up Part 1 of a two-part series I’ve prepared in advance of the AHIP 2024 conference where I’ll be brainstorming these scenarios with a panel of folks who know their stuff in technology, health care and hospital systems, retail health, and pharmacy, among other key issues. For 2030, consider…. Consider the Wild Cards.

Follow-Up 77

Follow-Up Tests Insurance Hospital 77

CollaborateMD

SEPTEMBER 26, 2024

Outstanding balances go down, and your revenue goes up. Less Administrative Burden Good communication is about anticipating questions and giving patients the information they need. Fewer No-Shows When patients don’t show up for their appointments, others miss out. All without them asking.

Billing 52

Billing Medication Communication HIPAA 52

Walker Info - Patient Experience

NOVEMBER 20, 2023

In the healthcare world, the elements include entering the facility, checking in, undergoing a procedure, recovery, follow-up, and more. On the technology side of the equation, various numbers back up the need for process integration and automation. The opportunities for process integration are many.

Follow-Up 52

Follow-Up Customer Service Discharges Tests 52

Health Populi

SEPTEMBER 5, 2024

I referred to that experience here in Health Populi several years ago when discussing health care access and transparency. Fast forward and we’re in the next-gen of direct-to-consumer models, with Lilly Direct and PfizerForAll launching programs that get up-close-and-personal with patients for medicines delivery and support services.

Follow-Up 62

Follow-Up Medication Tests Patient Experience 62

Health Populi

SEPTEMBER 15, 2018

In the wake of Toys ‘R Us closure, Walmart hiring a 6 year old key influencer for the toy business – a social media personality with an $11 mm website, 15 mm followers, and one billion views a month. Kroger testing autonomous vehicle delivery. 20% of smartphone shoppers using an app to order grocers, up 50% from last year.

Follow-Up 85

Follow-Up Collaboration Tests Hospital 85

Relias

JANUARY 8, 2024

The role of HCAHPS in determining reimbursement Since 2012, HCAHPS’ patient satisfaction scores have been pivotal in hospital reimbursement through the Hospital Value-Based Purchasing Program. The more engaged staff members are in their work, the more invested they are in their patients.

Patient Satisfaction 52

Patient Satisfaction Patient Experience Hospital Scheduling 52

Health Populi

OCTOBER 1, 2019

Up to now, the companies have been working with third-party pharmacies to pick-and-pack medicines for consumers looking to support their gender-specific wellness needs. Now consider GoodRx, linking up with HeyDoctor to help the prescription drug discounting platform expand telehealth services.

Follow-Up 63

Follow-Up Collaboration Insurance Medication 63

CollaborateMD

JANUARY 31, 2024

Then, we’ll discuss keeping patient data safe and following health laws.  From checking your needs to setting up the software, this guide has you covered.  It makes financial transactions with patients smoother.  This speeds up reimbursements.  It updates patient records with insurance changes automatically.

Billing 52

Billing Medication Follow-Up Insurance 52

Health Populi

JUNE 26, 2018

Sara Holoubek, Luminary Labs’ CEO, followed up with a provocative discussion about ethical challenges in light of the growing roster of digital technologies that are being applied in healthcare at a dizzying rate: AI, blockchain, voice-enabled solutions, autonomous cars, and digital therapeutics, to name a few.

Follow-Up 75

Follow-Up Customer Service Patient Centered Care Medication 75

Northwest Suburban College

FEBRUARY 29, 2024

. – Body mass index assessment: Calculating a patient’s body mass index (BMI) can help assess their risk for obesity-related conditions such as diabetes, heart disease, and certain types of cancer.

Medical Assistant 52

Medical Assistant Medication Patient Education Vital Signs 52

Walker Info - Patient Experience

FEBRUARY 7, 2022

It was one of those bad dreams that compounded and got worse each time I woke up and fell back asleep. In one case it was an up-and-coming competitor that wasn’t quite on my client’s radar screen yet. One method that could help is instituting a more formalized and managed follow-up process with our key accounts.

Follow-Up 52

Follow-Up Tests 52

Coronis Health

DECEMBER 22, 2023

The data completeness requirement has increased to 75 percent for quality category reporting (up from 70 percent in 2023), meaning clinicians will need to report on 75 percent of each measure’s full year eligible population to be fully counted.

Follow-Up 52

Follow-Up Scheduling Patient Safety Patient Experience 52

Walker Info - Patient Experience

OCTOBER 7, 2021

Onstar and Bluetooth) Installing child car seats or customizing the car Completing a follow-up survey Receiving a check-in from the salesperson Paying the first bill Servicing the car Pumping gas Trading the car in Customer experience goes beyond the transaction to encompass the entire process.

Customer Service 52

Customer Service Follow-Up Best Practices Communication 52

Arkenea

DECEMBER 2, 2024

An integrated patient portal connects with the ePHI (Protected Health Information) of the healthcare organization and renders services. Building and deploying an integrated portal demands money, time, and resources, however, the outcome of it is improved patient experience.

HIPAA 52

HIPAA Appointments Scheduling Tests 52

Walker Info - Patient Experience

DECEMBER 29, 2021

A simplified version of the overall site experience survey may follow. It’s frequently displayed as a two-point rating scale of yes/no or thumbs-up/thumbs-down. An open-ended question can help to clarify the reason behind negative digital experiences. On a mobile site, it may be a moving tab or in the site’s main menu.

Follow-Up 52

Follow-Up Collaboration Customer Service Billing 52

Guideway Care

JANUARY 14, 2025

By fostering joint effort in managing a patients treatment plan, unnecessary tests and procedures can be curtailed. By receiving adequate guidance from advocates, patients can avoid ineffective practices such as repetitive testing or overlooking scheduled appointments that could degrade their overall health outcomes.

Patient Advocacy 52

Patient Advocacy Patient Satisfaction Discharges Hospital 52

Relias

FEBRUARY 26, 2024

Emergency care Coordination of emergency care helps ensure that patients who come to the emergency department receive timely, appropriate, and high-quality care and are safely and effectively transitioned to the next level of needed care, whether it is inpatient, outpatient, or home-based.

Care Plan 52

Care Plan Patient Satisfaction Acute Care Collaboration 52

Health Populi

JULY 1, 2019

This data would not go to waste and patients had a forum to act on their own desires to carefully document and share their experiences for the benefit of themselves and others. PLM built custom software, stored a staggering amount of data, and secured access to it, all while making constant improvements to the user experience.

Unit Organization and Environment 86

Unit Organization and Environment Insurance Follow-Up HIPAA 86