Scrubs

JUNE 1, 2024

This guarantees that visits begin and conclude as planned while also ensuring every patient feels appreciated and regarded highly by the facility. Quality of Communication Communication that is clear and caring forms the basis for good patient experiences.

Patient Satisfaction 130

Patient Satisfaction Follow-Up Listening Skills Communication 130

Health Populi

DECEMBER 16, 2024

adults plans to purchase at least one health and wellness digital health technology product to gift during the winter 2024 holiday season, according to the 2024 Consumer Technology Holiday Purchase Patterns study served up by CTA, the Consumer Technology Association — aka the annual host of CES. One in two U.S. CTA assessed U.S.

Follow-Up 62

Follow-Up Medication Patient Experience Hospital 62

Health Prime

MAY 2, 2024

Implement appointment reminders and follow-ups Use automated appointment reminders and follow-up communications to enhance the patient experience. Patient reminders and follow-ups are critical for a successful practice.

Follow-Up 105

Follow-Up Appointments Billing Scheduling 105

We Care Online

NOVEMBER 5, 2024

For example, a patient with diabetes can have virtual check-ups to monitor blood sugar levels, review medication adjustments, and discuss lifestyle changes without needing to travel. AI-powered chatbots, for instance, can assist patients with general queries, triage symptoms, and direct them to appropriate resources.

Medication 52

Medication Follow-Up Patient Satisfaction Communication 52

Health Populi

AUGUST 25, 2020

A growing proportion of older patients are engaging in virtual health care visits, and once experienced, patients are generally open to more telehealth in their personal mix of medical services in certain situations — to follow up procedures, for repeat primary care and chronic care follow-up, and increasingly, for telemental health.

Follow-Up 171

Follow-Up Physical Exams Communication Hospital 171

Northwest Career College

APRIL 9, 2025

This post will consider five SMART goals each Medical Assistant can follow in practice. Enhance Patient Communication Good communication skills will help the Medical Assistant build trust and ensure patients understand their treatment plans. Improved listening and explaining increase patient comfort and support.

Medical Assistant 40

Medical Assistant Medication Patient Satisfaction Follow-Up 40

Health Prime

MARCH 21, 2024

Regularly updating patient records is equally essential, as it helps prevent billing errors and delays. A well-maintained and up-to-date patient database contributes to the overall accuracy and efficiency of the revenue cycle. This information serves as the foundation for billing and reimbursement processes.

Billing 105

Billing Medication Follow-Up Appointments 105

Health Populi

FEBRUARY 24, 2020

There’s a gap between the supply of digital health tools that hospitals and health systems offer patients, and what patients-as-consumers need for overall health and wellbeing. This chasm is illustrated in The future of the digital patient experience , the latest report from HIMSS and the Center for Connected Medicine (CCM).

Billing 96

Billing Medication Follow-Up Patient Experience 96

Practice Index

FEBRUARY 6, 2025

Integrated Care Boards (ICBs) are expected to continue supporting practices in delivering a modern general practice model, improving access, continuity and overall patient experience. But how can that happen when we still dont know what funding, staffing and operational frameworks well be working under?

Admissions 64

Admissions Follow-Up Appointments Documentation 64

Health Populi

SEPTEMBER 16, 2022

The poorly-conceived rollout of EHRs following the HITECH Act legislation and incentives, from design to implementation, led to a lot more insights about how technology can be well-intended and an epic fail for those who were meant to benefit from a shiny new thing. physicians and nurses as the pandemic emerged in early 2020.

Patient Care 159

Patient Care Follow-Up Patient Experience Medication 159

Health Populi

MARCH 2, 2021

Most of these live video calls were also done through a service offered by consumers’ health care providers (doctors/clinicians), followed by services offered by insurance companies. Live video calls were used by most people across all age groups assessed (18-34, 35-54, and 55+).

Follow-Up 174

Follow-Up Insurance Hospital Medication 174

Health Populi

JULY 26, 2022

Iora Health has focused on the Medicare-enrolled population, distinct from ONEM’s target patient market of younger, employed consumers. billion investment makes ONEM the third largest acquisition in Amazon’s portfolio, following Whole Foods at $13.7 bn and MGM Studios for $8.5 The PillPack (pharmacy) buy was $1 billion.

Medication 165

Medication Follow-Up Insurance HIPAA 165

Health Populi

SEPTEMBER 25, 2023

Three in four nurses working in hospitals care about the success of their institution — “they show up and gown up…yet only 57% feel a sense of ownership in their hospitals, leaving leaders to expect 100% quality to be delivered by about half of the nursing workforce.”

Follow-Up 149

Follow-Up Hospital Admissions Best Practices 149

Health Prime

APRIL 11, 2024

Also, remember to optimize staffing levels and roles to improve productivity and patient care. Patient experience: Focus on enhancing the patient’s journey from scheduling appointments to post-visit follow-ups. Practice Optimization and Revenue Optimization are connected but are not the same.

Billing 105

Billing Patient Satisfaction Scheduling Follow-Up 105

Health Populi

MAY 21, 2020

However, as patients continue to be concerned about exposure to COVID-19, 3 in 5 are concerned about being at-risk to the virus in their doctor’s office, according to research from the Alliance of Community Health Plans (ACHP) and AMCP , the Academy of Managed Care Pharmacy. Another 8% had Medicaid or a state health insurance program.

Insurance 161

Insurance Tests Follow-Up Huddles/Rounds 161

Guideway Care

APRIL 9, 2024

While the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a significant tool in measuring patient satisfaction, it represents a single aspect of the overall patient experience. This is possible by integrating HCAHPS findings with broader patient experience information.

Patient Satisfaction 52

Patient Satisfaction Patient Experience Discharges Outpatient Care 52

Health Populi

APRIL 28, 2021

When I say “Oscar” here on the Health Populi blog, you’re conjuring up an image of the health plan insurance innovator founded in 2012. But the ad for Patient Power was up-close-and-personal with Shepard Fairey painting in his iconic style a poster for empowered health consumers.

Insurance 143

Insurance Follow-Up Medication Billing 143

Health Populi

OCTOBER 5, 2020

Across all providers, AmWell scored highest at 885, followed by Doctor on Demand with 879 points. Cigna, the highest-scoring payer-backed telehealth organization, racked up 874 points on the 1,000-point scale. In the study, J.D. Health Populi’s Hot Points: Since the pandemic emerged in the U.S.

Physical Exams 147

Physical Exams Customer Service Insurance Follow-Up 147

Northwest Career College

FEBRUARY 28, 2025

Some of the work activities include: Appointment Setting Managed patient records and ensured they were up-to-date. These vital tasks provide a seamless patient experience and allow medical professionals to focus on caregiving. Handled all insurance forms and also billing-related processes.

Medical Administrative Assistant 40

Medical Administrative Assistant Medication Problem Solving Skills Billing 40

Walker Info - Patient Experience

JULY 18, 2023

Sometimes the answer is obvious: For a company that services hospital machinery, key equipment that is not up and running can translate into delays in diagnosing and treating patients. The closed-loop process is an integral component of best-in-class customer experience (CX) programs. Who should “own” the follow-up process?

Follow-Up 52

Follow-Up Best Practices Documentation Triage 52

Health Populi

APRIL 6, 2022

We met up last week at the DIA Europe 2022 meeting (Drug Information Association) in the cool SQUARE Conference Center in Brussels, Belgium (my current home base for work and life). In summing up the patient-centered interoperability goal, Ardy summarized: “We’ve created the Mint.com of health data.”

Follow-Up 174

Follow-Up Medication Tests Hospital 174

Health Populi

JULY 7, 2023

adults in April 2023 to gauge peoples’ experiences with healthcare received in the past year (think back to April 2022 and the next 12 months for the time horizon). Patients most frequently make visits for primary or preventive care, followed by seeing a specialist, and seeking urgent care, the first bar chart illustrates.

Appointments 118

Appointments Follow-Up Hospital Medication 118

Health Populi

JULY 20, 2020

Patients managing cardiology and vascular diseases expressed the highest praise for quality of care using videoconferencing (97%, virtually all patients polled, saying quality care was at least as good or better than face-to-face care. 45% in pharmaceutical companies, and 44% in large retail pharmacy chains.

Communication 172

Communication Patient Representative Patient Satisfaction Follow-Up 172

Health Populi

FEBRUARY 12, 2019

These program expansions are value-addes to the basic telehealth value proposition, allowing providers to tailor the telehealth program to a targeted patient population based on consumers’ values, medical conditions, and media/communications preferences.

Follow-Up 97

Follow-Up Insurance Communication Patient Experience 97

Health Populi

OCTOBER 3, 2019

But if they were offered telehealth services, most people over 50 would be interested in care when traveling, for follow-up visits (say, to manage previously-diagnosed chronic conditions like heart disease or diabetes), and after surgeries. We’re in the Field of Dreams moment in telehealth, especially for older people.

Follow-Up 83

Follow-Up Appointments Collaboration Scheduling 83

Health Populi

MAY 30, 2022

Some people could not work from home due to the nature of their jobs requiring up-close-and-personal human touch; other workers lacked households with broadband or WiFi connectivity, limiting their ability to do work tasks that could have been remotely accomplished. As a result, more people in the U.S. It’s true to say that in the U.S.

Billing 105

Billing Insurance Customer Service Patient Experience 105

Health Populi

JULY 10, 2020

health care providers set up virtual care arrangements to convene with patients. Three months into the COVID-19 crisis, how have patients felt about these telehealth visits? The top reasons health consumers sought virtual care were for wellness check-ins and routine check-ups, among 41% of virtual care consumers.

Follow-Up 116

Follow-Up Insurance Medication Hospital 116

Health Populi

JANUARY 14, 2025

She can then connect a list of the missing ingredients to her Instacart account, and those foodstuffs can be delivered to her home or she can pick up the groceries at her preferred food market. In this vision of connected health at home, behavior change is a key goal, and Umi is the family health coach.

Follow-Up 62

Follow-Up Medication Hospital Collaboration 62

CollaborateMD

MARCH 20, 2025

Reporting and Analytics : Provide actionable insights into practice performance, patient trends, and revenue generation. Task Automation : Simplify repetitive tasks such as sending reminders, generating reports, or follow-ups with automation. Is the data backed up on a mirrored out-of-state site?

Appointments 52

Appointments Billing Scheduling HIPAA 52

Health Populi

OCTOBER 22, 2024

More patient-consumers are connecting the dots between the cost of care between one site versus another. Patients-as-payers seek virtual care for two key reasons: convenience and cost. And convenience actually mashes up costs for everyday people in the form of time-costs.

Appointments 62

Appointments Follow-Up Documentation Medication 62

Practice Builders

AUGUST 11, 2024

Understanding these complaints instead of taking the position of stubborn ignorance is the first step toward improving patient experience. In this blog post, we talk about some of the most common patient complaints against doctors and hospitals and how healthcare providers can address these issues.

Appointments 52

Appointments Patient Experience Communication Patient Satisfaction 52

MedicalGPS

SEPTEMBER 29, 2022

The care team members at the top of their profession are not only essential to the patient experience, they elevate it with several best practices. . Based on a sample size of 918,101 surveyed patients from the M3-Patient Experience system, 85.7% This indicates an opportunity for improvement. Eye Contact.

Patient Experience 52

Patient Experience Follow-Up Patient Satisfaction Best Practices 52

Health Populi

OCTOBER 17, 2023

.” And across all technologies assessed in this study, it was AI and machine learning that the health care finance execs pointed to as a top-three investment priority, followed by improving the patient experience (among 37%), and automating business processes (32%). Bank explained in the report.

Billing 83

Billing Patient Experience Follow-Up Insurance 83

Health Populi

JUNE 6, 2021

” Across all plans, consumers’ Net Promoter Scores (NPS) have increased year over year since 2019 when they hit a low of 11, now up 7 points in 2021 to 18. And second, the month features four weeks of sessions for the annual ATA Conference which kicked off last week on Tuesday 1stJune followed by more sessions on Thursday the 3rd.

Patient Satisfaction 87

Patient Satisfaction Patient Experience Follow-Up Communication 87

Health Populi

OCTOBER 15, 2021

By party, nearly all Democrats agree with the negotiating power by the Feds, followed by 4 in 5 Independents and almost as many Republicans. The graphic shown here from Ginger Szala’s review calculates the cost increase since 2000 for prescription out-of-pocket costs (covering generic, brand, and specialty drugs), up 272%.

Follow-Up 71

Follow-Up Patient Experience Medication Insurance 71

Health Populi

FEBRUARY 9, 2021

At the start of CES 2021, I had the opportunity to catch up with Karsten Russell-Wood, Portfolio Marketing Leader, Post Acute & Home, Connected Care at Philips. We meet George and Audrey in their open kitchen-dining room space, with George finishing up a conversation with his cardiologist via a tablet.

Discharges 144

Discharges Hospital Follow-Up Vital Signs 144

MedicalGPS

SEPTEMBER 7, 2022

Endeavor for Excellence: Step 4 – Establish Performance Baselines If you have been following along for the redeployment of MedicalGPS’ service improvement program, this week we move into Step #4 — establishing baseline performance measures. Review the list. If that is the case, great!

Patient Experience 52

Patient Experience Customer Service Patient Satisfaction Follow-Up 52