Guideway Care

APRIL 9, 2024

While the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a significant tool in measuring patient satisfaction, it represents a single aspect of the overall patient experience. This is possible by integrating HCAHPS findings with broader patient experience information.

Patient Satisfaction 52

Patient Satisfaction Patient Experience Discharges Outpatient Care 52

Health Populi

OCTOBER 19, 2021

The study also gauged consumers’ satisfaction with ambulatory care and hospitals, whose benchmarks barely shifted between 2020 and 2021: Inpatient care remained flat at an index of 70. Outpatient care inched up from 73 to 74. Emergency room experience stayed at an index of a (low) 66.

Insurance 77

Insurance Outpatient Care Follow-Up Hospital 77

Health Populi

NOVEMBER 28, 2023

On the patient-demand side, start with 50% of patients not following up recommendations after an imaging visit. It is up to us to adapt and embrace it, or be left behind. On the supply side, note that nearly one-half of radiologists report symptoms of burnout.

Communication 87

Communication Diagnostics Outpatient Care Triage 87

Guideway Care

DECEMBER 23, 2024

Transitional care management (TCM) plays a critical role in reducing hospital readmissions by ensuring patients receive proper care and support as they transition from the hospital to home. By focusing on follow-up care, medication management, and patient education, TCM addresses the primary factors leading to readmissions.

Discharges 52

Discharges Follow-Up Patient Satisfaction Transfers 52