Telehealth Bolsters Patient Satisfaction (J.D. Power), and Providers Are Working to Catch Up (BDO)
Health Populi
JUNE 6, 2021
exploring consumer satisfaction with some 150 health insurance plans operating in 22 regions around the U.S. ” Across all plans, consumers’ Net Promoter Scores (NPS) have increased year over year since 2019 when they hit a low of 11, now up 7 points in 2021 to 18. Commercial Member Health Plan Study. This year, J.D.
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