Health Populi

JUNE 8, 2022

My Zoom invitation to Stacy was a very convenient excuse for me to catch up with a friend in the field: we have known each other since Stacy started to grow her health-social media presence on Twitter. And that involvement in social media is intimately woven with Stacy’s patient advocacy journey….for I like business and people.

Patient Advocacy 174

Patient Advocacy Follow-Up Appointments Discharges 174

Health Populi

JUNE 24, 2024

He pointed to a visit to an emergency room, where “the debt is taken on unexpectedly and in a time of crisis,” as well as consumers dealing with “complexities with insurance” (consider: out of network providers, lack of up-front cost estimates, and trauma which prevents one from “shopping” for care).

Medication 62

Medication Billing Insurance Follow-Up 62

Health Prime

FEBRUARY 7, 2024

This process starts before the patient is checked in. Establish a robust system that verifies insurance information before the appointment. Remember to inform patients ahead of time of their benefits so they understand what they are paying for. Implementing a systematic approach to follow up on overdue accounts will be helpful.

Billing 52

Billing Follow-Up Communication Insurance 52

Health Populi

JULY 24, 2023

In the program’s FAQs, one question clearly addresses this, transparently and in layperson’s terms: Q: “Do I need health insurance to use GNC Health?” ” A: “Nope — insurance isn’t needed or accepted.” Here’s the list of those top-of-mind healthcare worries for U.S.

Insurance 118

Insurance Acute Care Billing HIPAA 118

Health Populi

JULY 26, 2022

Iora Health has focused on the Medicare-enrolled population, distinct from ONEM’s target patient market of younger, employed consumers. billion investment makes ONEM the third largest acquisition in Amazon’s portfolio, following Whole Foods at $13.7 Longer-term, Mike could envision Amazon expanding into health insurance.

Medication 165

Medication Follow-Up Insurance HIPAA 165

CollaborateMD

JANUARY 31, 2024

Then, we’ll discuss keeping patient data safe and following health laws.  From checking your needs to setting up the software, this guide has you covered.  Claim Submissions The software streamlines submitting claims to insurance companies. This speeds up reimbursements. 

Billing 52

Billing Medication Follow-Up Insurance 52

Health Populi

OCTOBER 17, 2023

.” And across all technologies assessed in this study, it was AI and machine learning that the health care finance execs pointed to as a top-three investment priority, followed by improving the patient experience (among 37%), and automating business processes (32%). Bank explained in the report.

Billing 83

Billing Patient Experience Follow-Up Insurance 83

Health Populi

FEBRUARY 13, 2024

As a noun, Merriam-Webster tells us that a rebel is a person who opposes or takes up arms against a government or a ruler. ” If you’ve been a patient facing a diagnosis of an illness, whether rare or common, you may well have felt these various feelings stirring inside your self. .”

Follow-Up 162

Follow-Up Documentation Collaboration Insurance 162

CollaborateMD

DECEMBER 11, 2023

Understanding Medical Billing Challenges Medical billing is a complex process that involves managing patient data, coding, insurance claims, and regulatory compliance. The software reduces the likelihood of errors with automated features to ensure that proper codes are used, and the updated claims rules and regulations are followed.

Billing 52

Billing Medication Follow-Up HIPAA 52

Arkenea

JULY 12, 2024

A patient needs a referral before getting medical care from any other physician. This whole recommendation process falls into the patient referral process. A referral process involves obtaining patient information such as insurance details, and demographics; also scheduling appointments.

Medication 52

Medication Follow-Up Appointments Tests 52

Health Populi

MAY 21, 2020

However, as patients continue to be concerned about exposure to COVID-19, 3 in 5 are concerned about being at-risk to the virus in their doctor’s office, according to research from the Alliance of Community Health Plans (ACHP) and AMCP , the Academy of Managed Care Pharmacy. Another 8% had Medicaid or a state health insurance program.

Insurance 161

Insurance Tests Follow-Up Huddles/Rounds 161

Health Populi

OCTOBER 19, 2021

peoples’ expectations of their health care experience is melding with their best retail experience — and that’s taken a turn toward their digital and ecommerce life-flows. Year on year, few experience benchmarks significantly shifted between 2020 and 2021, the first bar chart shows. In the U.S.,

Insurance 77

Insurance Outpatient Care Follow-Up Administrative Work 77

Health Populi

MAY 30, 2022

Some people could not work from home due to the nature of their jobs requiring up-close-and-personal human touch; other workers lacked households with broadband or WiFi connectivity, limiting their ability to do work tasks that could have been remotely accomplished. As a result, more people in the U.S. It’s true to say that in the U.S.

Billing 105

Billing Insurance Customer Service Follow-Up 105

Health Populi

APRIL 28, 2021

In movies in particular, we’ve seen health care costs and hassles play featured in plotlines in As Good as it Gets [theme: health insurance coverage], M*A*S*H [war and its medical impacts are hell], and Philadelphia [HIV/AIDS in the era of The Band Played On], among dozens of others. Here’s the ad you can watch for yourself.

Insurance 143

Insurance Follow-Up Billing Medication 143

Health Populi

OCTOBER 5, 2020

But as the report’s title asserts, most telehealth users experienced obstacles to accessing and using virtual care platforms that drove less positive consumer experiences. Power has studied including health insurance, insurance and financial services. In the study, J.D.

Physical Exams 147

Physical Exams Customer Service Insurance Follow-Up 147

Health Populi

FEBRUARY 24, 2020

There’s a gap between the supply of digital health tools that hospitals and health systems offer patients, and what patients-as-consumers need for overall health and wellbeing. This chasm is illustrated in The future of the digital patient experience , the latest report from HIMSS and the Center for Connected Medicine (CCM).

Billing 96

Billing Medication Follow-Up Patient Experience 96

Health Populi

JULY 10, 2020

health care providers set up virtual care arrangements to convene with patients. Three months into the COVID-19 crisis, how have patients felt about these telehealth visits? The top reasons health consumers sought virtual care were for wellness check-ins and routine check-ups, among 41% of virtual care consumers.

Follow-Up 116

Follow-Up Insurance Medication Hospital 116

Health Populi

MARCH 2, 2021

Most of these live video calls were also done through a service offered by consumers’ health care providers (doctors/clinicians), followed by services offered by insurance companies. Willingness in sharing health data with insurers, pharmacies, research institutions all fell between 2019 and 2020.

Follow-Up 174

Follow-Up Insurance Hospital Medication 174

Health Populi

FEBRUARY 12, 2019

Some consumers’ lacking or losing health insurance as ACA coverage eroded in the past two years, resulting in these patients having to self-insure and price-shop for health care services (see my post on the Gallup Poll here on Health Populi). Most employers’ adopting telehealth as a covered employee benefit.

Follow-Up 97

Follow-Up Insurance Communication Patient Experience 97

Health Populi

OCTOBER 6, 2022

Power published two customer satisfaction assessments of telehealth providers for Direct-to-Consumer services and those delivered by health insurance plans. For health plan-provided telehealth, Humana topped the list, followed by Aetna in second place. CVS Health and Walgreens ranked last at 825 and 822 Indices.

Follow-Up 87

Follow-Up Patient Satisfaction Insurance Tests 87

Northwest Suburban College

MAY 10, 2024

This hands-on involvement requires a deep understanding of dental procedures and patient care, reflecting the importance of their role in the broader healthcare delivery system. They ensure all protocols are followed meticulously to maintain a safe and sterile environment for both the patients and the dental team.

Sterilization 52

Sterilization Patient Safety Follow-Up Patient Care 52

Health Populi

APRIL 28, 2022

Most frequently, virtual care is being used for treatment or therapy, screening or diagnosis, and follow-up care, by at least 70% of clinicians. Most doctors also said that virtual care has improved patient satisfaction due to the platform’s access and convenience aspects. Hospital or emergency room follow-up.

Follow-Up 62

Follow-Up Patient Satisfaction Best Practices Appointments 62

Health Populi

JULY 10, 2023

For other services, such as appointments and labs, One Medical accepts health plans from most insurance carriers as well as Medicare,” the pre-reveal explained, a snippet of that site shown here. . “On-demand virtual care services, like 24/7 video chat and easy in-app messaging, are included in the membership at no extra cost.

Medication 54

Medication Follow-Up Appointments Insurance 54

MedVA

SEPTEMBER 18, 2023

Benefits of Integrating Virtual Medical Assistants into Medical Practices Adding Virtual Medical Assistants (VMAs) to medical practices opens up a wide range of benefits that improve total efficiency and care for patients. VMAs become more than just a tool when they can be set up in a way that fits each person’s needs.

Medical Assistant 52

Medical Assistant Medication HIPAA Follow-Up 52

Health Populi

JUNE 6, 2021

exploring consumer satisfaction with some 150 health insurance plans operating in 22 regions around the U.S. ” Across all plans, consumers’ Net Promoter Scores (NPS) have increased year over year since 2019 when they hit a low of 11, now up 7 points in 2021 to 18. The post Telehealth Bolsters Patient Satisfaction (J.D.

Patient Satisfaction 87

Patient Satisfaction Follow-Up Patient Experience Communication 87

Health Populi

MARCH 1, 2022

Increasingly, voice tech will be used for health care tasks and workflows among both clinicians and providers as well as patients, caregivers, and consumers. Imagine this announcement now in that outer ring, up and to the right, in this “foundation built to deliver what the market wants.”

Follow-Up 62

Follow-Up Collaboration Insurance Medication 62

Health Populi

JULY 29, 2022

” Well beyond our individual genetic codes, our health is made where we live, work, play, pray, learn, and shop… also well beyond hospitals and doctors’ offices in-between appointments, and often paid-for out-of-pocket quite separate from peoples’ health insurance plans. a Health System or Health Insurer?

Appointments 87

Appointments Scheduling Follow-Up Insurance 87

Health Populi

NOVEMBER 5, 2019

health care economics, patients are now payors as health consumers with more financial skin in paying medical bills. As consumers, people have great expectations from the organizations on the supply side of health care — providers (hospitals and doctors), health insurance plans, pharma and medical device companies.

Follow-Up 66

Follow-Up Communication Insurance Appointments 66

Health Populi

APRIL 1, 2024

The overall takeaway for patients in this study is that health care is disconnected from consumers, in the words of the JPM/InstaMed report. “The data clearly show that when innovative options are implemented, growth and optimization soon follow.”

Billing 87

Billing Follow-Up Communication Medication 87

Relias

MARCH 15, 2022

That requires education , coaching, and experience to ensure an optimal patient experience. Some denials may be listed as self-pay when the patient actually had insurance. At Spectrum Health, Patient Financial Services outsources a number of functions. Technology is not the answer for everything.

Customer Service 52

Customer Service Hospital Insurance Follow-Up 52

Health Populi

APRIL 16, 2024

This post follows up Part 1 of a two-part series I’ve prepared in advance of the AHIP 2024 conference where I’ll be brainstorming these scenarios with a panel of folks who know their stuff in technology, health care and hospital systems, retail health, and pharmacy, among other key issues. For 2030, consider….

Follow-Up 77

Follow-Up Tests Insurance Hospital 77

Health Populi

OCTOBER 1, 2019

Up to now, the companies have been working with third-party pharmacies to pick-and-pack medicines for consumers looking to support their gender-specific wellness needs. Now consider GoodRx, linking up with HeyDoctor to help the prescription drug discounting platform expand telehealth services.

Follow-Up 63

Follow-Up Collaboration Insurance Medication 63

Health Populi

MARCH 1, 2018

The Sage team explains that, by layering knowledge about peoples’ behaviors, beliefs, and attitudes on top of the traditional SDOH factors, health care providers can mash-up SBDoH – “socio-behavioral determinants of health” — your new acronym to add to your growing list of healthcare ABCs.

Insurance 82

Insurance Follow-Up Communication Patient Experience 82

Health Populi

SEPTEMBER 4, 2018

Nearly all Americans (86% net responsible) first blame health insurance companies, followed by hospitals (82%). patients blamed doctors and pharmacies, although a majority of consumers still put responsibility for surprise healthcare bills on them (71% and 64% net). In 2017, healthcare made up 18.2% of the U.S. .”

Billing 47

Billing Medication Insurance Follow-Up 47

Health Populi

APRIL 22, 2020

Stress is up, smoking increasing, drinking more alcohol… Americans are tapping into a variety of coping mechanisms in the coronavirus outbreak, with health on their collective minds. Following the coronavirus outbreak, nearly one-half of Americans believe the U.S. adults between 9-20 April 2020.

Follow-Up 71

Follow-Up Collaboration Insurance Hospital 71

Health Populi

APRIL 19, 2023

The pandemic ushered in a reality that all businesses and organizations took on health roles beyond providing health insurance for workers and staffing on-site employee clinics. 3 in 4 people want to feel their concerns are eased, including not feeling judged by the clinician.

Follow-Up 62

Follow-Up Insurance Communication Patient Experience 62

Health Populi

JULY 15, 2019

For context, this chapter follows two that explain how patients in the U.S. And yet…as the first chart illustrates from Aflac’s Workforces Survey , half of people want shopping for health insurance to feel like an Amazon experience, and another 20% like a retail store.

Follow-Up 126

Follow-Up Collaboration Insurance Medication 126