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Reinforcing Messages: Reinforcing key points through repetition, demonstration, and follow-up questions to ensure patients grasp vital concepts and instructions. Providing Information: Delivering clear, concise, and accurate information that patients can easily understand, tailored to their unique needs and preferences.
Athenahealth found patients without a no-show have an attrition rate less than 19% compared to a single no-show which goes up to 70%. Listen Patients want to feel heard. A Medscape poll found 89% of nurses and 87% of physicians rated their listeningskills as high. Sometimes questions come up later.
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