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Remove Follow-Up Remove Huddles/Rounds Remove Listening Skills
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How Dental Assistants, Medical Assistants, and Pharmacy Technicians Improve Patient Education

Northwest Suburban College

JANUARY 25, 2024

Reinforcing Messages: Reinforcing key points through repetition, demonstration, and follow-up questions to ensure patients grasp vital concepts and instructions. Providing Information: Delivering clear, concise, and accurate information that patients can easily understand, tailored to their unique needs and preferences.

Patient Education 52
Patient Education Medical Assistant Medication Medical Terminology 52
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21 Tips for How to Improve the Patient Experience

Walker Info - Patient Experience

FEBRUARY 1, 2023

Athenahealth found patients without a no-show have an attrition rate less than 19% compared to a single no-show which goes up to 70%. Listen Patients want to feel heard. A Medscape poll found 89% of nurses and 87% of physicians rated their listening skills as high. Sometimes questions come up later.

Patient Experience 52
Patient Experience Patient Satisfaction Appointments Scheduling 52
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