Health Populi

FEBRUARY 24, 2020

There’s a gap between the supply of digital health tools that hospitals and health systems offer patients, and what patients-as-consumers need for overall health and wellbeing. This chasm is illustrated in The future of the digital patient experience , the latest report from HIMSS and the Center for Connected Medicine (CCM).

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Billing Medication Follow-Up Patient Experience 96

Health Populi

DECEMBER 16, 2024

adults plans to purchase at least one health and wellness digital health technology product to gift during the winter 2024 holiday season, according to the 2024 Consumer Technology Holiday Purchase Patterns study served up by CTA, the Consumer Technology Association — aka the annual host of CES. One in two U.S. CTA assessed U.S.

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Follow-Up Medication Patient Experience Hospital 62

Health Populi

SEPTEMBER 25, 2023

Three in four nurses working in hospitals care about the success of their institution — “they show up and gown up…yet only 57% feel a sense of ownership in their hospitals, leaving leaders to expect 100% quality to be delivered by about half of the nursing workforce.” health system.

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Follow-Up Hospital Admissions Best Practices 149

Health Populi

MARCH 2, 2021

Most of these live video calls were also done through a service offered by consumers’ health care providers (doctors/clinicians), followed by services offered by insurance companies. Live video calls were used by most people across all age groups assessed (18-34, 35-54, and 55+).

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Follow-Up Hospital Insurance Medication 174

We Care Online

NOVEMBER 5, 2024

For example, a patient with diabetes can have virtual check-ups to monitor blood sugar levels, review medication adjustments, and discuss lifestyle changes without needing to travel. AI-powered chatbots, for instance, can assist patients with general queries, triage symptoms, and direct them to appropriate resources.

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Medication Follow-Up Patient Satisfaction Communication 52

Practice Index

FEBRUARY 6, 2025

NHS England states that regional teams should be working with local government partners to set priorities for 2025/26, with an emphasis on improving timely access to general practice, urgent and emergency care, and reducing long and costly admissions to hospitals or care homes.

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Admissions Follow-Up Appointments Documentation 64

Health Populi

JULY 7, 2023

See my Hot Points below, discussing my views on the morphing of health care real estate from Pill Hill and inpatient hospitals to the home and closer-to-home sites. In the 2023 Patient Consumer Survey report, the topline lesson is that “cost and location drive patient decisions, while service and comfort drive experience.”

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Appointments Follow-Up Hospital Medication 118

Health Populi

MAY 21, 2020

However, as patients continue to be concerned about exposure to COVID-19, 3 in 5 are concerned about being at-risk to the virus in their doctor’s office, according to research from the Alliance of Community Health Plans (ACHP) and AMCP , the Academy of Managed Care Pharmacy.

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Insurance Tests Follow-Up Huddles/Rounds 161

Arkenea

MARCH 9, 2025

In recent years, hospital mobile app development has emerged as a critical tool in the healthcare industry, providing patients with convenient and accessible healthcare services. In this blog, we will explore the benefits, development process, hospital mobile app technology trends, challenges, and more.

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Hospital Tests Follow-Up Medication 52

Health Populi

JULY 20, 2020

Patients managing cardiology and vascular diseases expressed the highest praise for quality of care using videoconferencing (97%, virtually all patients polled, saying quality care was at least as good or better than face-to-face care. 45% in pharmaceutical companies, and 44% in large retail pharmacy chains.

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Communication Patient Representative Patient Satisfaction Follow-Up 172

Health Populi

FEBRUARY 9, 2021

At the start of CES 2021, I had the opportunity to catch up with Karsten Russell-Wood, Portfolio Marketing Leader, Post Acute & Home, Connected Care at Philips. We meet George and Audrey in their open kitchen-dining room space, with George finishing up a conversation with his cardiologist via a tablet. Take George and Audrey.

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Discharges Hospital Follow-Up Vital Signs 144

Health Populi

JULY 26, 2022

Iora Health has focused on the Medicare-enrolled population, distinct from ONEM’s target patient market of younger, employed consumers. billion investment makes ONEM the third largest acquisition in Amazon’s portfolio, following Whole Foods at $13.7 bn and MGM Studios for $8.5 The PillPack (pharmacy) buy was $1 billion.

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Medication Follow-Up Insurance HIPAA 165

Guideway Care

APRIL 9, 2024

While the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a significant tool in measuring patient satisfaction, it represents a single aspect of the overall patient experience. This is possible by integrating HCAHPS findings with broader patient experience information.

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Patient Satisfaction Patient Experience Discharges Outpatient Care 52

Northwest Career College

FEBRUARY 28, 2025

Some of the work activities include: Appointment Setting Managed patient records and ensured they were up-to-date. These vital tasks provide a seamless patient experience and allow medical professionals to focus on caregiving. Handled all insurance forms and also billing-related processes.

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Medical Administrative Assistant Medication Problem Solving Skills Billing 40

Health Populi

JANUARY 14, 2025

She can then connect a list of the missing ingredients to her Instacart account, and those foodstuffs can be delivered to her home or she can pick up the groceries at her preferred food market. In this vision of connected health at home, behavior change is a key goal, and Umi is the family health coach.

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Follow-Up Medication Hospital Collaboration 62

Health Populi

APRIL 6, 2022

We met up last week at the DIA Europe 2022 meeting (Drug Information Association) in the cool SQUARE Conference Center in Brussels, Belgium (my current home base for work and life). In summing up the patient-centered interoperability goal, Ardy summarized: “We’ve created the Mint.com of health data.”

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Follow-Up Medication Tests Hospital 174

Coronis Health

AUGUST 10, 2023

Hospital coding accuracy is a significant component of the claims process. It’s necessary for hospitals to ensure that they receive the correct reimbursement for their services. Best practices in hospital billing and coding processes are key to guiding coders as they navigate the complexities of chart documentation.

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Best Practices Hospital Medical Coding Documentation 52

Health Populi

JULY 10, 2020

health care providers set up virtual care arrangements to convene with patients. Three months into the COVID-19 crisis, how have patients felt about these telehealth visits? The top reasons health consumers sought virtual care were for wellness check-ins and routine check-ups, among 41% of virtual care consumers.

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Follow-Up Insurance Medication Hospital 116

Doximity

NOVEMBER 5, 2021

First, we now offer a TV news anchor-like banner or name badge displaying the clinician’s name, credentials, specialties, and hospital logo within the video visit interface. In a recent post-visit survey 1 , patients rated clinicians with virtual name badges 0.48 stars higher on average than those without (on a 5-star scale).

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Patient Satisfaction Patient Experience Follow-Up Hospital 52

Walker Info - Patient Experience

JULY 18, 2023

Sometimes the answer is obvious: For a company that services hospital machinery, key equipment that is not up and running can translate into delays in diagnosing and treating patients. The closed-loop process is an integral component of best-in-class customer experience (CX) programs. Be intentional.

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Follow-Up Best Practices Documentation Triage 52

Health Populi

JANUARY 20, 2019

Launched in 2013 , the team now has about 150 health care consultants, spanning Chief Nursing Officers, Chief Marketing Officers, ex-department heads of hospitals — the range of professionals who can, as Sean said, “dig in and redesign care pathways that optimize performance through design.”

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Follow-Up Patient Experience Collaboration Hospital 96

Health Populi

OCTOBER 5, 2018

On that supply side, though, I met up with an innovation that can help to bend the capital cost curve of how we envision and build new hospitals and clinics. This is a pre-fabricated structure that can be purposed as a single hospital bed room, an imaging pod, a clinical laboratory set-up, or any permutation for healthcare delivery.

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Hospital Follow-Up Billing Insurance 87

Health Populi

OCTOBER 22, 2024

More patient-consumers are connecting the dots between the cost of care between one site versus another. Patients-as-payers seek virtual care for two key reasons: convenience and cost. And convenience actually mashes up costs for everyday people in the form of time-costs.

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Appointments Follow-Up Documentation Medication 62

Practice Builders

AUGUST 11, 2024

Understanding these complaints instead of taking the position of stubborn ignorance is the first step toward improving patient experience. In this blog post, we talk about some of the most common patient complaints against doctors and hospitals and how healthcare providers can address these issues.

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Appointments Patient Experience Communication Patient Satisfaction 52

Guideway Care

DECEMBER 23, 2024

Transitional care management (TCM) plays a critical role in reducing hospital readmissions by ensuring patients receive proper care and support as they transition from the hospital to home. By focusing on follow-up care, medication management, and patient education, TCM addresses the primary factors leading to readmissions.

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Discharges Follow-Up Patient Satisfaction Transfers 52

Health Populi

JUNE 6, 2021

Two studies published in May 2021 illustrate the value and importance of telehealth to patients in 2020, and a disconnect among many C-level executives working in hospitals, academic medical centers, and other care provider organizations. The post Telehealth Bolsters Patient Satisfaction (J.D. Together, the two reports from J.D.

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Patient Satisfaction Patient Experience Follow-Up Communication 87

Arkenea

OCTOBER 16, 2024

percent of the hospitals on the honor roll or the top hospital lists were WCAG 2.1 About 80 percent of the hospitals were semi-compliant, and 16.7 Healthcare website accessibility tools and best practices help hospitals to up their accessibility game and design a compliant site for users.

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Best Practices Hospital Tests Communication 84

Health Populi

OCTOBER 19, 2021

Those digital health expectations surpass peoples’ benchmarks for accessing primary care doctors and specialty care doctors and hospitals, based on ACSI’s survey conducted among 12,274 customers via email. Year on year, few experience benchmarks significantly shifted between 2020 and 2021, the first bar chart shows.

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Insurance Outpatient Care Follow-Up Hospital 77

Health Populi

APRIL 1, 2019

For mainstream Americans, “the math doesn’t add up” for paying medical bills out of median household budgets, based on the calculations in the 2019 VisitPay Report. Cost influenced two-thirds of patients in terms of their satisfaction with a physician or a health system. Given a $60K median U.S. The post In the U.S.,

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Insurance Billing Medication Follow-Up 113

Health Populi

OCTOBER 17, 2023

.” And across all technologies assessed in this study, it was AI and machine learning that the health care finance execs pointed to as a top-three investment priority, followed by improving the patient experience (among 37%), and automating business processes (32%). Bank explained in the report.

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Billing Patient Experience Follow-Up Insurance 83

Health Populi

JULY 15, 2019

For context, this chapter follows two that explain how patients in the U.S. My most recent favorite is Xealth, which enables providers to “prescribe,” or order up, stuff for patients from one platform via streamlined Amazon-style workflow. More details for this can be found here. .”

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Follow-Up Collaboration Medication Insurance 126

Relias

DECEMBER 18, 2023

Unfortunately, this leaves many new nurses without the hands-on training and clinical skills necessary for success — contributing to burnout and high turnover rates that can cost a hospital between $55,000 to $85,000 per nurse. Nurse residency programs benefit both nurses and hospitals.

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Critical Thinking Problem Solving Skills Hospital Follow-Up 69

Relias

JANUARY 30, 2024

Improving patient experience scores is a goal for many healthcare organizations — and for good reason. Patient experience is directly tied to patient retention, reimbursement, and in many cases, better patient outcomes. Does patient satisfaction equal better health outcomes?

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Patient Satisfaction Patient Experience Scheduling Hospital 52

Health Populi

JANUARY 11, 2021

Once purchased, most consumers set up devices themselves. Medical literacy, such as understanding medical instructions following up procedures, lab tests, and inpatient discharges to the home. Please follow my posts here on Health Populi all this week during the consumer electronics show (100% virtual!) On average, U.S.

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Follow-Up HIPAA Discharges Tests 77

Health Populi

JULY 24, 2023

” The quid pro quo value exchange is that GNC ramps up its membership list of consumers for the program and the promise of other purchases from the virtual or brick-and-mortar “front of the store.” Here’s the list of those top-of-mind healthcare worries for U.S.

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Insurance Acute Care Billing HIPAA 118

Health Populi

JUNE 11, 2024

As an Index, the MMI combines several line items of healthcare spending to make up the overall number, and this methodology allows us to compare the rising costs of care for a family of 4 covered by a PPO year to year.

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Medication Follow-Up Billing Insurance 77

Health Populi

APRIL 28, 2022

Most frequently, virtual care is being used for treatment or therapy, screening or diagnosis, and follow-up care, by at least 70% of clinicians. Most doctors also said that virtual care has improved patient satisfaction due to the platform’s access and convenience aspects. Hospital or emergency room follow-up.

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Follow-Up Patient Satisfaction Best Practices Hospital 62