Sun.Mar 10, 2024

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Who Owns the Patient Experience?

Emerging RN Leader

By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Nurse managers increasingly report dissatisfaction with how accountability for the patient experience is viewed in their health systems. Consider the following story an Emergency Department Manager recently reported in a manager focus group: “ We have had a triage tent in front of my ED for almost […] The post Who Owns the Patient Experience?