Mobius MD

DECEMBER 11, 2024

Long waits are a primary driver of patient dissatisfaction , so reducing patient wait times should be a priority for every practice. Reducing delays sets the tone for a better visit and enhances the patient experience. The average patient wait time across specialties in U.S. cities is 20 minutes.

Patient Satisfaction 52

Patient Satisfaction Appointments Patient Experience Medical History 52

Practice Index

FEBRUARY 6, 2025

While the document sets out a vision for integrated, community-focused care, it provides little in the way of clear guidance for GP practices, leaving them uncertain about how they fit into the evolving system. The publication of the Neighbourhood Health Guidelines for 2025/26 has once again left general practice in the dark.

Admissions 64

Admissions Follow-Up Appointments Documentation 64

Health Prime

MARCH 21, 2024

These reminders not only help reduce the number of no-shows but also contribute to improved patient engagement and satisfaction. Moreover, this commitment to accuracy in coding and documentation supports a smooth transition from patient care to the billing process.

Billing 105

Billing Medication Follow-Up Appointments 105

Health Populi

JULY 23, 2020

One of the public health hallmarks of the pandemic era has been stress, documented by the American Psychological Association’s Stress in America survey. That further enhances patient experience, and further enables the patient to self-manage care at home where it’s safe, hygienic, and risk-managed.

Patient Experience 136

Patient Experience Hospital Documentation Medication 136

The Healthcare Blog

MARCH 31, 2025

Yet, they continue to frustrate clinicians with poor UI/UX and largely fulfill a primary role as a system of record to document claims submissions. Recent technological and business trends have begun transforming healthcare into a more unified and integrated experience: HITECH (in the U.S.)

Patient Service Coordinator 67

Patient Service Coordinator Documentation Hospital Patient Experience 67

Scrubs

NOVEMBER 2, 2023

This knowledge is essential for accurately handling patient records, insurance claims, and other healthcare-related documents. Medical administrative assistants must communicate effectively with medical professionals and patients, requiring a working knowledge of medical concepts.

Medical Assistant 147

Medical Assistant Medical Administrative Assistant Medication Medical Terminology 147

Health Populi

FEBRUARY 27, 2024

The aspirational document sets out the mission that “every individual deserves the right to obtain health care that is comprehensive, equitable and compassionate.” Kudos to NABIP for developing this document and taking a leadership position in supporting health care as a civil right for all consumers, emerging as health citizens, in America.

Billing 142

Billing Insurance Hospital HIPAA 142

Mobius MD

AUGUST 2, 2024

One of the best ways to save documentation time is to write your clinical notes faster. “But But could you complete EHR documentation 10% faster? Small documentation efficiency gains pay off quickly for clinicians, who often spend a quarter of their workday in the EHR. But I already write my clinical notes very quickly!”

Documentation 52

Documentation Follow-Up Patient Experience Medication 52

Valant

AUGUST 20, 2024

Working with multiple patients at the same appointment affects everything from how you schedule sessions to how you take progress notes, and a system that runs smoothly makes for a better patient experience. Create a marketing plan to notify existing patients and the community of your new treatment group(s).

Billing 105

Billing Scheduling Documentation Appointments 105

EvidenceCare

MAY 29, 2024

The Patient Experience Work Group had ninety-five members, which seemed like a lot to Epic. Additionally, they are exploring solutions for computer-assisted physician documentation (CAPD) that uses AI to help physicians create more accurate and comprehensive clinical documentation.

Collaboration 130

Collaboration Documentation Discharges Medical History 130

Mobius MD

MARCH 20, 2024

Clinical documentation has become a significant source of professional dissatisfaction for doctors, who spend hours in the EHR daily. In addition, entering data during visits makes it harder for physicians to communicate empathetically with patients. Could AI medical scribes alleviate the burden of clinical documentation?

Medication 59

Medication Documentation Patient Experience Communication 59

Health Prime

MARCH 6, 2024

Data accuracy and compliance Patient portals improve data accuracy by allowing patients to update their personal information and medical history electronically. Consequently, this reduces the likelihood of errors in documentation and ensures that the practice has the most up-to-date information.

Communication 98

Communication HIPAA Billing Appointments 98

EvidenceCare

MARCH 11, 2024

It’s important to consider other metrics and factors to assess the overall patient experience. Doesn’t capture patient outcomes: ALOS focuses solely on the length of stay and doesn’t take into account the patient’s health outcomes or the effectiveness of the treatment received.

Discharges 130

Discharges Admissions Patient Satisfaction Hospital 130

Health Populi

AUGUST 25, 2020

In my new book on Health Citizenship , to be published in September 2020, I document the growing ethos among many health consumers I coin as the “fear of going out” — the opposite life-flow to some peoples’ “fear of missing out,” or FOMO.

Follow-Up 171

Follow-Up Physical Exams Communication Hospital 171

Health Populi

MARCH 2, 2021

The coronavirus pandemic accelerated digital transformation of organizations, including health care providers.

Follow-Up 174

Follow-Up Hospital Insurance Medication 174

Valant

MARCH 30, 2024

Complete and accurate documentation is a crucial part of the therapy intake process. A patient’s medical history, presenting concerns, treatment preferences, and any relevant psychosocial factors should all be documented. The result is an organized patient intake process that instills confidence in your practice.

Best Practices 52

Best Practices Medical History Communication Documentation 52

Health Populi

OCTOBER 22, 2024

The green circle diagram from Deloitte’s report documents a growing willingness among patients to use virtual health services, increasing from 80% of consumers willing to use telehealth in 2020, 84% in 2022, and 94% in 2024.

Appointments 62

Appointments Follow-Up Documentation Medication 62

Relias

JANUARY 30, 2024

Improving patient experience scores is a goal for many healthcare organizations — and for good reason. Patient experience is directly tied to patient retention, reimbursement, and in many cases, better patient outcomes. Does patient satisfaction equal better health outcomes?

Patient Satisfaction 52

Patient Satisfaction Patient Experience Scheduling Hospital 52

Valant

JULY 5, 2024

Some EHRs such as Valant let providers add patients to the waitlist directly from the scheduling feature, keeping the process fast and simple. Clinical Documentation Process Accurate and comprehensive clinical documentation is essential for high-quality behavioral health care.

Documentation 40

Documentation Billing Scheduling Appointments 40

Health Populi

FEBRUARY 26, 2019

“The positive, salutary effects of having a USC have been documented for decades,” the authors note. The Accenture health care team shared this with me at HIMSS19 in the context of their research into consumer demands for alternate sites of medical services, from retail clinics to virtual platforms.

Follow-Up 112

Follow-Up Appointments Documentation Medication 112

Health Populi

MARCH 10, 2020

“Privacy” is mentioned over 500 times in the document; “HIPAA,” well over 300. And, there are over 500 mentions of the word, “security.” ” Privacy and security concerns are mainstream among Americans in 2020.

Appointments 139

Appointments HIPAA Documentation Tests 139

DrChrono

FEBRUARY 3, 2022

A cutting edge, customizable EHR software can streamline the clinical workflows that often detract from your time spent actually treating patients. If your clinical documentation processes are impeding upon the patient experience, it may be time to reassess your EHR.

Documentation 40

Documentation Patient Experience 40

Health Populi

JANUARY 20, 2019

The consulting team assesses both patient experience and care pathways, beyond just the historical role of selling medical devices to health care providers. Imagine cath labs that navigate inside a heart with software and guidance systems, x-rays and ultrasound tools at the ready.

Follow-Up 96

Follow-Up Patient Experience Collaboration Hospital 96

Mobius MD

AUGUST 22, 2024

Most doctors wish they could spend less time documenting care and more time providing it. Dictating clinical notes in the presence of your patients is a win-win: you maximize efficiency and repeat the treatment plan to the patient. In this way, patient communication doubles as documentation time.

Documentation 40

Documentation Physical Exams Communication Transfers 40

Walker Info - Patient Experience

JUNE 28, 2024

RAG (retrieval augmented generation) is a way to provide documents or outside information to AI systems. By tailoring our input, we can get the LLM to exhibit desired behaviors, such as responding in certain regional prose or taking actions like an agent. In-context learning is a specific application of RAG.

Best Practices 98

Best Practices Documentation 98

Coronis Health

AUGUST 10, 2023

Best practices in hospital billing and coding processes are key to guiding coders as they navigate the complexities of chart documentation. Revision of the Medicare Physician Fee Schedule, changing the way providers are reimbursed for evaluation and management services, which affects coding and documentation requirements.

Best Practices 52

Best Practices Hospital Medical Coding Documentation 52

Valant

JUNE 19, 2024

Mobile Apps: Patients can access telehealth services via smartphones and tablets, in addition to desktops. Electronic Health Records (EHR): Integration with EHR systems ensures seamless communication, documentation, and management of the patient care cycle.

Triage 52

Triage Appointments HIPAA Hospital 52

ACMA Blog

MAY 21, 2024

Through enhanced coding and charge capture, these algorithms analyze clinical documentation to propose precise medical codes, minimizing the risk of undercoding or overcoding while ensuring comprehensive coverage of billable services.

Billing 40

Billing Patient Satisfaction Documentation Patient Experience 40

Walker Info - Patient Experience

JUNE 27, 2018

In fact, without enough outside perspective – either from an objective facilitator or reliable voice of the customer—journey maps can easily become nothing more than process maps that document steps with little emotional insight into customer pain points, frustrations, gaps in service or moments of truth.

Documentation 52

Documentation 52

Health Populi

JUNE 18, 2024

Over one-third of health care leaders plan to implement automation in the next 3 years for equipment maintenance and monitoring, clinical documentation and notetaking, and medication management. Least-used yet but most-likely to implement in the next 3 years is automation for workflow prioritization — thing triage for workflow.

Triage 71

Triage Appointments Collaboration Hospital 71

Health Populi

MARCH 21, 2023

Yesterday, Microsoft and Nuance announced their automated clinical documentation tool embedded with GPT-4 and the “conversational” (i.e., chat) model.

Medication 116

Medication Documentation Patient Safety Patient Experience 116

Valant

APRIL 1, 2024

If your current EHR solution lacks capabilities such as treatment planning , clinical documentation , or integrated outcome measures , it may hinder your ability to deliver comprehensive and effective care. If your EHR system lacks interoperability or integration capabilities it can impede care coordination efforts.

Documentation 52

Documentation Communication Collaboration HIPAA 52

Health Populi

APRIL 30, 2018

One of the tipping points called out in this document is the WannaCry ransomware outbreak from May 2017, which occurred due to one protocol embedded in “dozens of unique medical technologies,” the document describes. The link will take you to the Request, and input will be accepted until 31 May 2018.

Documentation 59

Documentation Hospital Medication Patient Experience 59

Valant

MARCH 25, 2024

In your communications, be clear about how this EHR migration will impact the patient experience for the better. The new EHR will come with an easy-to-use patient portal. The EHR will speed staff workflow, giving them more time to interact with patients. Remember to focus on the patient experience.

Scheduling 52

Scheduling Communication Appointments Documentation 52

Valant

MARCH 26, 2024

Standardizing technology systems can make all the difference to the efficiency of your workflow, the patient experience, the ease of training new staff, and your practice’s capacity to grow profits. Patients, too, likely have opinions and how they want and need to interact with your practice.

Scheduling 52

Scheduling Billing Patient Experience Appointments 52

Practice Builders

APRIL 7, 2025

A patient may act violently or aggressively for a number of reasons, such as: Pain and Discomfort: People who are in a lot of pain may act out violently because they are upset. Fear and Anxiety: In medical settings, many patients experience vulnerability, which can result in hostile or defensive behavior.

De-Escalation 52

De-Escalation Documentation Medication Patient Experience 52

Walker Info - Patient Experience

JULY 18, 2023

A simple three-step process for the “owners” of the follow-up is to review the customer’s feedback, call the customer, and document the outcomes. Going beyond immediate response The importance of documentation cannot be overstated. They can help ensure the issue is resolved and coach their team members as needed.

Follow-Up 52

Follow-Up Best Practices Documentation Triage 52