Walker Info - Patient Experience

JANUARY 20, 2025

Beyond Surveys: A 360-Degree View of Patient Experience No lack of metrics exists in healthcare, so why track four more things? Traditional tools like patient satisfaction surveys and Net Promoter Score (NPS) offer valuable performance snapshots but focus on isolated metrics. The richness of the insights they provide.

Patient Experience 52

Patient Experience Patient Satisfaction Hospital Follow-Up 52

CollaborateMD

MARCH 7, 2025

Some benefits of automation in healthcare include: Improving patient scheduling and lessening the load of clerical work. Getting paid more consistently Better patient retention and improved patient satisfaction. And, according to McKinsey, more individualized treatment equals greater patient satisfaction.

Billing 52

Billing Appointments Patient Satisfaction Patient Care 52

Practice Builders

FEBRUARY 28, 2024

The calculation of patient satisfaction involves gathering feedback from patients and gauging their perceptions and feelings about their healthcare experience. Patient experience surveys serve as a valuable tool to collect this information, providing insights into the overall satisfaction levels of patients.

Patient Experience 90

Patient Experience Patient Satisfaction Communication Appointments 90

Guideway Care

DECEMBER 23, 2024

Transitional care management (TCM) plays a critical role in reducing hospital readmissions by ensuring patients receive proper care and support as they transition from the hospital to home. By focusing on follow-up care, medication management, and patient education, TCM addresses the primary factors leading to readmissions.

Discharges 52

Discharges Follow-Up Patient Satisfaction Transfers 52

EvidenceCare

APRIL 16, 2024

A compliance measure calculates the percentage of patients discharged in the appropriate inpatient or observation bed status—a determinant that can result in major financial repercussions if misclassified. The goal for the compliance measure is to have over 95% of discharges compliant. As researched by OS Inc., “If

Documentation 130

Documentation Admissions Discharges Billing 130

Guideway Care

APRIL 9, 2024

While the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a significant tool in measuring patient satisfaction, it represents a single aspect of the overall patient experience. This is possible by integrating HCAHPS findings with broader patient experience information.

Patient Satisfaction 52

Patient Satisfaction Patient Experience Discharges Outpatient Care 52

Guideway Care

JANUARY 14, 2025

Advancing these efforts, the BPCI Advanced model introduces a consolidated retrospective payment system that addresses services within a 90-day period following discharge or outpatient procedures. Such partnerships serve as conduits to fill voids in care delivery, guaranteeing that patients get all-encompassing support.

Patient Experience 52

Patient Experience Acute Care Discharges Collaboration 52