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Trust My Doctor and Fear the Office: The Telehealth Opportunity in and Beyond the COVID-19 Pandemic

Health Populi

Thus, 38% of people would delay an elective procedure and 27% would delay a diagnostic test in a hospital setting for at least six months. There’s one test most Americans want to access: 64% of people want to be tested for COVID-19, but one-third are concerned about their ability to get the test.

Insurance 161
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21 Tips for How to Improve the Patient Experience

Walker Info - Patient Experience

Patient experience is more than feeling good about feeling good. In fact, more than 70% of patients would switch healthcare providers to improve their experience. Improving patient experience scores through value-based care should be at the top of every health system’s to-do list.

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While Virtual Care is “Table Stakes” in Health Care, Consumers Are Growing More Protective About Data-Sharing

Health Populi

The most common home-test by far has been for COVID-19, with other kinds of DTC diagnostic testing still lagging well behind. Patients’ willingness to share their personal health information is eroding, varying by age group and race/ethnicity along with the kind of organizations folks would share with. .”

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Distinguishing HCAHPS From the Overall Customer Experience

Guideway Care

While the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a significant tool in measuring patient satisfaction, it represents a single aspect of the overall patient experience. This is possible by integrating HCAHPS findings with broader patient experience information.

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Consumers and Cancer: 3 Patient-Focused Charts From IQVIA on the State of the Oncology in 2023

Health Populi

I’ve pulled out three lenses on patient trends that are helpful in the context of the ASCO ’23 news, keeping the patient-as-consumer in mind. As the report calls out, simply put, “In all analyzed cancers but non-Hodgkin lymphoma, Black/AFrican American patients experience higher than the U>S.

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JWT’s Future 100 Tells Us Tomorrow Is All About Health

Health Populi

People order tests online, complete their “homework,” and return samples back to labs. The write-up mentions Thorne Research and Modern Fertility, along with Biem further expanding the market for sexual health testing. As an example of the trend, JWT talks about tech-enabled fertility programs in the hands of consumers.

Tests 92
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Ten Forces Shaping Health Care in 2021: A View from CVS Health

Health Populi

Since the early phase of the pandemic, CVS Health expanded the use of Epic MyChart, the report explains, to deliver COVID-19 test results to patients as well as provide an on-ramp to patients seeking telehealth visits. Health care is omni-channel.