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Can We Select “Better” Residents?

Sensible Medicine

They spend money on test prep courses and needle their teachers into inflating grades. They were dedicated, followed directions, worked hard, were skilled at the “customer service” side of medicine, and were mature enough to know that medicine was for them.

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Going Digital for Health Is a New-Normal for Consumers

Health Populi

Health Populi’s Hot Points: At this inflection point where patients and providers are coming together for virtual health, the third chart shows the gap between customer service levels expected by patients-as-consumers.

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All About the Angoff Score

Relias

The Angoff score is the lowest pass/fail cutoff score that a minimally qualified candidate is likely to achieve on a test. The score is calculated by using a panel of experts to determine the difficulty of each test question included in an assessment. What is an Angoff score?

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How to Establish Performance Baselines for Your Healthcare Team

MedicalGPS

Endeavor for Excellence: Step 4 – Establish Performance Baselines If you have been following along for the redeployment of MedicalGPS’ service improvement program, this week we move into Step #4 — establishing baseline performance measures. The minimum score was 44.67%, which occurred in November of 2021. See Figure 2.

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Step by Step Healthcare Service Improvement Starts Here

MedicalGPS

E4E has been field tested in hundreds of physician practices, in both primary care and specialty care settings, resulting in measurable, tangible improvements to practice workflow and customer service quality levels.

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Top 3 CCMA Certified Medical Assistant Exam Study Guides

MedCerts

Chapter quizzes to test your grasp of each section. User Reviews "If you have the money for it, get the NHA study guide and practice tests. Over 300 practice questions and answers, providing a wide range of scenarios and difficulty levels to test your knowledge thoroughly. It definitely helped me pass!!"

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25 Excellent Customer Satisfaction Survey Examples (plus Templates)

Walker Info - Patient Experience

If there is a list of questions about customer service and a list of questions about product, group those together and avoid intermingling the two sets of questions. Example of redundant questions: Customer service is knowledgeable. Customer service can answer my questions. Take the survey for a test drive.