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Top Customer Service Tips for Medical Administrative Assistants

Northwest Career College

Providing good customer service is critical to doing your job well. Why is customer service so important? This article shares some simple but effective tips to help medical administrative assistants offer the best customer service possible. Warm Greetings to Patients First impressions do count.

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How ChatGPT Is Transforming Healthcare Industry

Scrubs

With its ability to engage in conversations with multiple users simultaneously, ChatGPT provides doctors and nurses more time to focus on tasks that require their expertise while providing superior customer service for potential or existing patients. Get out of line and get back your time with automated appointment scheduling!

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Telehealth Update from J.D. Power, Amwell, Cigna, GoodRx, and a Trio of Smart Doctors

Health Populi

Power has measured telehealth satisfaction, based on four considerations: customer service, consultation, enrollment, and billing and payment. WebMD announced a new service enabling consumers to schedule telehealth visits from the WebMD Care and Vitals platforms. This is the second year that J.D.

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AI tools: A Practice Manager’s friend or foe?

Practice Index

One Practice Manager estimated they were saving a day a month, which can be a considerable relief in their busy schedules! Staff scheduling and rota management: Chatbots can assist in creating and managing staff schedules, considering various constraints and preferences to ensure that the practice is adequately staffed at all times.

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Legitimate Medical Training Programs (A Guide)

CareerStep

In-person Training Online Training Set Schedule: Typically has a fixed schedule with designated class times. Flexible Schedule: Often self-paced curriculum allowing for flexible learning times. Convenience for Busy Schedules: May not be ideal for those with families or full-time jobs due to fixed schedules.

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The ROI on Patient Experience = Loyalty, Trust and Revenue – Listening to Accenture

Health Populi

Experience factors that underpin members’ switch mentality include incorrect or inaccurate information provided by the plan, inability to get questions answered, and poor interaction with customer service and digital platforms.

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Friday Reflection 35: Why Don’t Doctors Want to See Patients?

Sensible Medicine

Customer service can be trying, and I’ll argue that being a doctor is the most difficult customer service field. The reality of medicine, however, makes me complain when someone shows up for that 4:40 Friday afternoon appointment that I chose to include on my schedule. There is nothing I would rather do.