Topics Related to Customer Service and Listening Skills:

Concepts:

Administrative Work
Admissions
Appointments
Best Practices
Billing
Bookkeeping
Care Plan
Certification
Clinic Management
Clinical Operations
Collaboration
Communication
Conflict Resolution
Continuing Education
Critical Thinking
Customer Service
De-Escalation
Diagnostics
Discharges
Documentation
EHR / EMR
Electronic Orders
Emergency Response
Follow-Up
Health Care Burnout
HIPAA
Huddles/Rounds
Insurance
Interdisciplinary Team
Joint Commission Accreditation
Listening Skills
Medical Coding
Medical History
Medical Terminology
Medication
Patient Advocacy
Patient Care
Patient Centered Care
Patient Education
Patient Experience
Patient Records
Patient Resources
Patient Risk
Patient Safety
Patient Satisfaction
Patient Support
Performance Improvement Initiatives
Physical Exams
Precepting
Problem Solving Skills
Safety Compliance
Scheduling
Shared Governance
Sterilization
Stress Tolerance
Supply Management
Teamwork
Tests
Time Management
Transfers
Triage
Unit Organization and Environment
Vital Signs

Industry:

Acute Care
Business Associate
Certified Nursing Assistant
Clinical Assistant
Extended Care
Health Care Assistant
Health Unit Coordinator
Hospice
Hospital
Long Term Care
Medical Administrative Assistant
Medical Assistant
Medical Office Support
Medical Secretary
Monitor Technician
Out-Patient Clinic
Outpatient Care
Patient Access Representative
Patient Care Tech
Patient Representative
Rehabilitative Care
Unit Clerk

Source:

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Document
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Year:

2018
2019
2020
2021
2022
2023
2024
2025