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Prioritizing People: Elevating the Healthcare Payor Customer Experience

Walker Info - Patient Experience

From a cancer patient: I had to change insurance in the middle of my eight-month treatment plan. She begged me to induce before the end of the year because shed already hit her insurance deductible. She begged me to induce before the end of the year because shed already hit her insurance deductible. These are real stories.

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Telehealth Update from J.D. Power, Amwell, Cigna, GoodRx, and a Trio of Smart Doctors

Health Populi

Power has studied including health insurance, insurance and financial services. Power has measured telehealth satisfaction, based on four considerations: customer service, consultation, enrollment, and billing and payment. This is the second year that J.D. The study was fielded in June-July 2020 among 4,302 U.S.

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New Year Insurance Blues: 6 Tips to Get a Jump on any Policy Changes

Amber Pharmacy

The end of the year and the start of a new one can usher in many changes, amongst them – insurance policy changes. Even if your medical insurance isn’t changing in the new year, your pharmacy processor may change. It is important to look at and note any changes on any new card you receive from your insurance company.

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Patients Growing Health Consumer Muscles Expect Digital Services

Health Populi

One-half of patients in the Cedar study were frustrated about health care providers’ lack of digital administrative tools to help people pay bills online and/or access insurance information, for example. That’s a new bar not just for retail and banking, but for health care and insurance as well.

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Most Workers and their Employers Want to Receive Digital Healthcare On-Demand

Health Populi

To that end, most workers would be willing to share their personal health information to ensure high quality care and receive customized services. On the negative side of digital health consumer-think, consumers highlight risk above all in the dark side of digital, following by artificial intelligence, privacy, and data protection.

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Blue Shield CA, CVS Caremark & the mystery of the extra $116

The Healthcare Blog

The cast members are: me, my MD, the (sort of) independent pharmacy that delivers, Alto, and my insurer Blue Shield of California and its PBM CVS Caremark, which also owns a mail order pharmacy. At the end of the year, COBRA expired and I went to buy insurance on the California exchange. I’ll pay $10 more every 3 months for that.

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The Patient as Consumer and Payer – A Focus on Financial Stress and Wellbeing

Health Populi

It’s important to note that health care cost fiscal stress is not only a symptom for people lacking health insurance. What is not commonly discussed is that medical bill problems are very common among people who have insurance and not only the uninsured.

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