MedicalGPS

OCTOBER 26, 2022

Fostering Five-Star Customer Service – Attitude Makes the Difference. Whether you’re maintaining open/positive body language, addressing the patient by name, or taking an interest in the details of the patients’ personal life, all of that adds up to treating the patient with courtesy and respect.

Customer Service 52

Customer Service Huddles/Rounds Communication Patient Experience 52

MedicalGPS

NOVEMBER 9, 2022

So, what do your patients experience when they arrive at your practice? Non-verbal cues and tone of voice, communicate much more to our patients than our actual words. Create a consistent experience for the patient. Experts say it takes on average only 7 seconds for an individual to form their opinion of you.

Customer Service 95

Customer Service Communication Patient Experience Huddles/Rounds 95

We Care Online

OCTOBER 24, 2024

Introducing morning huddles can help your team to feel more included in the company and provides the perfect opportunity for you to update your team on important information. Your front desk team may struggle to offer the best customer service to every patient that arrives in your clinic if they’re constantly answering the phone.

Huddles/Rounds 52

Huddles/Rounds Appointments Patient Experience Scheduling 52

MedicalGPS

AUGUST 24, 2022

E4E has been field tested in hundreds of physician practices, in both primary care and specialty care settings, resulting in measurable, tangible improvements to practice workflow and customer service quality levels.

Customer Service 52

Customer Service Patient Experience Best Practices Appointments 52

Walker Info - Patient Experience

OCTOBER 7, 2021

In addition, targeted goals around customer service, delivery times, and other cost-saving initiatives are areas where customer experience can have a bottom-line impact. Engage your organization to develop a customer-centric vision To get traction for your CX strategy, the entire organization needs to be on board.

Best Practices 52

Best Practices Unit Organization and Environment Communication Follow-Up 52

Accepted Blog

SEPTEMBER 17, 2024

You develop that skill in customer service and being able to juggle multiple tasks there. These things are also important in addition to the other parts, like you have to have clinical experience. Have you had to endure a lot of obstacles in order to get to this specific point? It’s certainly more common.

Admissions 52

Admissions Medication Follow-Up Hospital 52