Remove Customer Service Remove Huddles/Rounds Remove Patient Experience
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Five Star Customer Service Through Patient Courtesy, Waiting Room Rounding, and Phone Etiquette

MedicalGPS

Fostering Five-Star Customer Service – Attitude Makes the Difference. Whether you’re maintaining open/positive body language, addressing the patient by name, or taking an interest in the details of the patients’ personal life, all of that adds up to treating the patient with courtesy and respect.

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How to Use a Healthcare Support Staff QA Checklist to Identify Opportunity and Celebrate Success in Your Practice

MedicalGPS

So, what do your patients experience when they arrive at your practice? Non-verbal cues and tone of voice, communicate much more to our patients than our actual words. Create a consistent experience for the patient. Experts say it takes on average only 7 seconds for an individual to form their opinion of you.

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Step by Step Healthcare Service Improvement Starts Here

MedicalGPS

E4E has been field tested in hundreds of physician practices, in both primary care and specialty care settings, resulting in measurable, tangible improvements to practice workflow and customer service quality levels.

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Best Practices for B2B Customer Experience

Walker Info - Patient Experience

In addition, targeted goals around customer service, delivery times, and other cost-saving initiatives are areas where customer experience can have a bottom-line impact. Engage your organization to develop a customer-centric vision To get traction for your CX strategy, the entire organization needs to be on board.

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Deep Dive into Duke Medical: An Interview with Dr. Linton Yee, Associate Dean of Admissions [Episode 593]

Accepted Blog

You develop that skill in customer service and being able to juggle multiple tasks there. These things are also important in addition to the other parts, like you have to have clinical experience. Have you had to endure a lot of obstacles in order to get to this specific point? It’s certainly more common.