Electronic Health Reporter

NOVEMBER 17, 2021

By Pankaj Gupta, CEO, iPlum During the early stages of the pandemic, many health providers and patients saw the flaws with healthcare customer service. Patients engaged in rounds of “phone tag” with their doctors, or […].

Customer Service 133

Customer Service Huddles/Rounds 133

MedicalGPS

OCTOBER 26, 2022

Fostering Five-Star Customer Service – Attitude Makes the Difference. Why Waiting Room Rounding is Essential. The patients’ perception of quality, both service quality and the quality of care, decreases proportionately to the length of wait time (1). Developing a Waiting Room Rounding Program.

Customer Service 52

Customer Service Huddles/Rounds Communication Patient Experience 52

Northwest Suburban College

NOVEMBER 1, 2024

This responsibility requires a blend of technical know-how, customer service skills, and attention to detail. By grasping the complexities of medication types and advanced pharmacy technologies, you become a well-rounded pharmacy technician. Pharmacy technicians play a crucial role in healthcare.

Customer Service 52

Customer Service Communication Follow-Up Medication 52

MedicalGPS

NOVEMBER 9, 2022

You can use our Quality Assurance Observation Checklist and the guidance in the video below to quantitatively and easily observe the front-line support staff at your medical practice to identify opportunities and celebrate exemplary customer service and patient care. A few important points to remember: Make Eye Contact.

Customer Service 95

Customer Service Communication Patient Experience Huddles/Rounds 95

We Care Online

OCTOBER 24, 2024

Introducing morning huddles can help your team to feel more included in the company and provides the perfect opportunity for you to update your team on important information. Your front desk team may struggle to offer the best customer service to every patient that arrives in your clinic if they’re constantly answering the phone.

Huddles/Rounds 52

Huddles/Rounds Appointments Patient Experience Scheduling 52

MedicalGPS

AUGUST 24, 2022

E4E has been field tested in hundreds of physician practices, in both primary care and specialty care settings, resulting in measurable, tangible improvements to practice workflow and customer service quality levels. If you are interested in beginning the E4E process, go ahead and identify potential candidates for your E4E team.

Customer Service 52

Customer Service Patient Experience Best Practices Appointments 52

Northwest Suburban College

JUNE 14, 2024

Customer Service and Patient Care Providing exceptional customer service and support is a vital aspect of a Pharmacy Technician’s role, as they often act as the first point of contact between patients and the pharmacy team.

Customer Service 52

Customer Service Patient Safety Teamwork Insurance 52