The Healthcare Blog

MAY 7, 2024

GenAI assistants, “upskilling” the work force, reshaping customer service, new roles supported by reallocation of budgets, and always with one eye on “the dark side.” As the powerful profit center for most hospitals, dollars are likely to keep up with visioning as long as the “dark side of AI” is kept at bay.

Diagnostics 125

Diagnostics Customer Service Hospital Collaboration 125

Walker Info - Patient Experience

FEBRUARY 3, 2025

50% of hospitals report more than $100 million in unpaid claims older than six months. As a result, the program not only reduced costly hospitalizations but also improved access to primary care and resolved more medical issues before they escalated. Create a journey map for each type of customer. healthcare system.

Insurance 52

Insurance Customer Service Patient Experience Collaboration 52

Health Populi

JUNE 20, 2022

Poor customer service can erode trust even with fair pricing. Some of these will join/collaborate with and complement legacy health systems, hospitals, and community-based providers. Small business are generally more trusted than Big Business (especially in North America and Europe). That’s on the supply side.

Unit Organization and Environment 117

Unit Organization and Environment Collaboration Customer Service Hospital 117

Health Populi

OCTOBER 15, 2019

These study respondents had also visited a doctor or hospital and paid a medical bill in the past year. Two-thirds of patients 18-24 years of age were frustrated with doctors’ and hospitals’ lack of digital tools for pricing and payment, compared with 29% of patients 65 years of age and older.

Billing 97

Billing Insurance Customer Service Hospital 97

Guideway Care

APRIL 18, 2024

Hospitals are continually improving patient satisfaction and quality. To address both effectively, hospital quality leaders must understand the difference between patient satisfaction and quality scores. Understanding Patient satisfaction Patient satisfaction refers to how patients perceive their experience with healthcare services.

Patient Satisfaction 52

Patient Satisfaction Customer Service Hospital Patient Experience 52

Guideway Care

JULY 2, 2024

Did you know that hospitals that offer better customer experience are more successful and established than those providing average customer service? The crucial factor in this equation is hospital employees, whose engagement levels influence patient-centered care.

Patient Satisfaction 52

Patient Satisfaction Patient Centered Care Patient Experience Customer Service 52

Relias

MARCH 15, 2022

Hospitals are looking to deliver better customer service with reduced costs, and access to advanced technology without major investments. If a vendor employee is rude to patients and has no idea the health plan has changed preauthorization requirements for a denied service, the claim goes unpaid, and the patient is unhappy.

Customer Service 52

Customer Service Hospital Follow-Up Insurance 52

Mobius MD

MARCH 25, 2024

You now have instant medical dictation anywhere from clinic to clinic, hospital to hospital, whether in the car or at home. Your vocabulary, custom macros, and AI-powered voice recognition travel with you. For example, with Conveyor, you can dictate into a Microsoft Word document, an email, or an EMR.

Medication 52

Medication Follow-Up Customer Service HIPAA 52

Northwest Suburban College

MARCH 22, 2024

– Customer service and patient care: As the primary point of contact in the pharmacy, Pharmacy Technicians interact with patients and healthcare providers, addressing questions, providing medication-related information, and ensuring an exceptional level of service.

Long Term Care 52

Long Term Care Customer Service Hospital Medication 52

Health Populi

AUGUST 5, 2019

Power,” your mind probably imagines reviews of automotive performance, retail shopping experiences, or perhaps even health insurance plan customer service. There was a markedly high level of unawareness of telehealth in rural areas, which are underserved by health care and a key focus of opportunity for virtual services.

Hospital 82

Hospital Customer Service Insurance Documentation 82

Health Populi

JUNE 4, 2024

Experience factors that underpin members’ switch mentality include incorrect or inaccurate information provided by the plan, inability to get questions answered, and poor interaction with customer service and digital platforms.

Patient Experience 71

Patient Experience Customer Service Appointments Insurance 71

Northwest Suburban College

APRIL 18, 2024

Our curriculum covers a wide range of topics, including pharmacy law and regulations, medication administration, drug interactions and side effects, and communication and customer service skills. Hospital Pharmacies Hospital pharmacy technicians work in hospitals or other medical institutions.

Certification 52

Certification Long Term Care Customer Service Patient Care 52

CareerStep

MAY 2, 2024

It is the heart of the hospital; without it, surgeries could not be performed!” Obtaining a Certified Registered Central Service Technician (CRCST) certification can benefit you in your job hunt. Sterile processing technicians are most in demand in hospital settings. There is a 5% projected job growth for this career.

Sterilization 69

Sterilization Medication Certification Medical Assistant 69

We Care Online

OCTOBER 9, 2024

Customer Service: They interact with patients, answer questions about medications, and assist with over-the-counter products. This means more job opportunities and job security in various settings, including retail pharmacies, hospitals, and clinics.

Customer Service 52

Customer Service Medication Certification Hospital 52

Relias

AUGUST 8, 2023

Have a positive impact on those who receive your organization’s services Mitigate the risk of being outdated. Improve customer service. PAC training directly impacts the lives of the patient PAC services provide an extra level of assistance for people discharged from acute hospitals.

Acute Care 52

Acute Care Unit Organization and Environment Long Term Care Hospice 52

Northwest Career College

MAY 9, 2024

A medical administrative assistant provides administrative support to medical staff in healthcare settings such as hospitals, clinics, or doctor’s offices. Customer Service Skills Medical Administrative Assistants (MAAs) are often patients’ initial point of contact when they enter a medical office.

Medical Administrative Assistant 40

Medical Administrative Assistant Medical Terminology Medication Customer Service 40

Northwest Suburban College

APRIL 11, 2024

Pharmacy Technicians work alongside pharmacists in various healthcare settings, such as retail pharmacies, hospitals, long-term care facilities, and outpatient clinics. Their primary responsibilities include processing and dispensing prescriptions, managing inventory, maintaining patient records, and providing exceptional customer service.

Patient Safety 52

Patient Safety Patient Records Long Term Care Communication 52

Walker Info - Patient Experience

NOVEMBER 20, 2023

It can address direct problems that customers have told you about. It can help solve behind-the-scenes challenges that prevent efficient and effective customer service. One is a basic practice that has taken place in every hospital in the country for many years. Process integration can take place in many shapes and forms.

Follow-Up 52

Follow-Up Customer Service Discharges Tests 52

Coronis Health

DECEMBER 18, 2023

Hospital expectations continue to be defined by scope creep. A contract gets written and signed for a specific scope of services only to be constantly amended with requests for additional services. Hospital administrators are particularly prone to requesting additional anesthesia coverage as they develop new lines of business.

Customer Service 52

Customer Service Hospital Best Practices Communication 52

ACI Medical & Dental School

MARCH 9, 2024

A Medical Secretary is an important member of a health care team who performs administrative and other supportive tasks in a variety of healthcare settings such as hospitals and doctor’s offices. Some Medical Secretaries may also work in healthcare administration roles within hospitals or healthcare organizations.

Medical Secretary 52

Medical Secretary Medication Medical Terminology Unit Organization and Environment 52

CareerStep

DECEMBER 10, 2024

Pharmacy technician A pharmacy technician supports pharmacists by managing prescription preparations, handling inventory, and delivering customer service in both clinical and retail settings.

Sterilization 52

Sterilization Certification Long Term Care Medical Assistant 52

Northwest Suburban College

SEPTEMBER 6, 2024

Additionally, you often handle customer service duties. After gaining some experience, you might choose to specialize in a specific area, such as hospital pharmacy, retail pharmacy, or even chemotherapy. This means keeping track of which medicines are in stock and which need to be reordered.

Problem Solving Skills 52

Problem Solving Skills Medical Terminology Customer Service Communication 52

Accepted Blog

JUNE 24, 2024

For example, is it a Level 1 trauma hospital? If you say, for example, that you “had to change sheets on hospital beds,” it sounds like you didn’t want to, or that you didn’t enjoy or see the value in the task! So, briefly introduce the organization or company. Describe its location, mission, type, and any other relevant details.

Admissions 40

Admissions Customer Service Discharges Hospital 40

Health Populi

JUNE 26, 2018

I’m delighted to be in her collegial circle, speaking at the conference about the evolving healthcare consumer who’s financially strapped, stressed-out, and Amazon Primed for customer service. I’m blogging live while attending HXD 2018 in Cambridge, MA, the health/care design conference convened by Mad*Pow, 26th and 27th June 2018.

Follow-Up 75

Follow-Up Customer Service Patient Centered Care Medication 75

Accepted Blog

AUGUST 12, 2024

clothing or food drives, fundraising for public education, K-12 outreach, providing tutoring to youths experiencing homelessness, and social work) Customer service (e.g., positions in retail, restaurant, sales, hospitality, and technical support) Health care administration (e.g.,

Admissions 52

Admissions Follow-Up Medication Communication 52

Northwest Career College

FEBRUARY 6, 2025

This reduces the time pharmacy technicians need to spend on repetitive tasks and allows them more time for other significant areas of their job, including customer service or medication management. An example could be an automated dispensing machine that can count and sort pills rapidly and can even label prescription bottles.

Communication 40

Communication Customer Service Medication Certification 40

Minority Nurse

SEPTEMBER 26, 2023

When people ask if I ’ m still a nurse at the bedside or in a hospital, I ’ m not anymore because I ’ m not only busy with my comedy tour, which takes me away multiple months out of the year, but I also manage and run NurseCon with a team of 90 people, including full-time and part-time employees and contractors.

Certification 64

Certification Continuing Education Follow-Up Customer Service 64

Walker Info - Patient Experience

DECEMBER 10, 2022

The feedback gives the restaurant a direct line to the thinking of its customers. In the ultra-competitive hospitality industry, analyzing customer reviews could mean the difference between thriving or closing the doors. Customer Service Every company strives for good customer service.

Best Practices 52

Best Practices Customer Service Follow-Up Administrative Work 52

MedAssistantEDU.org

SEPTEMBER 16, 2021

Core Values Of CCMA Examination The core values and principles of CCMA examination are- Professional Standards- The applicant will learn to maintain the professional standards of working in a hospital setting beside the expert physicians. Confidentiality- Medical profession comes with a lot of personal data that should be kept confidential.

Medical Assistant 40

Medical Assistant Certification Tests Customer Service 40

We Care Online

SEPTEMBER 18, 2024

Hey there, caregivers! If you’re working as a Certified Nurse Aide (CNA) or in any other role within long-term care (LTC), you already know that your job is all about providing quality care and comfort to your residents.

Long Term Care 52

Long Term Care Discharges Communication Customer Service 52

Accepted Blog

SEPTEMBER 17, 2024

He then did his residency in pediatrics at Harbor UCLA Medical Center and a fellowship in pediatric emergency medicine at Children’s Hospital in Los Angeles. You signed up to go in the hospital and see patients. Then once you got in the hospital, you go, “Hey, this is really cool.” We talk about advocacy.

Admissions 52

Admissions Medication Follow-Up Hospital 52

The Healthcare Blog

JANUARY 30, 2025

It was to keep sick people from going bankrupt while helping keep the lights on at not-for-profit hospitals. It also meant longer hospital stays, more expensive equipment and care. The goal wasnt to make money. More interventions meant more lives saved. Insurance would have to evolve to keep up with medical innovation.

Insurance 67

Insurance Follow-Up Customer Service Billing 67