Northwest Career College

MAY 27, 2024

As a Dental Administrative Assistant, your role ensures every clinic patient has an excellent customer service experience. In addition to properly preparing for upcoming patient visits, you must effectively follow up with patients after their appointments.

Follow-Up 40

Follow-Up Patient Care Patient Satisfaction Appointments 40

Northwest Career College

AUGUST 1, 2024

The Role of the Front Desk The front desk is the most frequent contact point for patients visiting a dental practice, forming an essential part of their experience. Customer service and communication skills, bundled with organizational skills, go a long way in helping a practice run smoothly.

Customer Service 40

Customer Service Communication Patient Satisfaction Billing 40

MedicalGPS

SEPTEMBER 7, 2022

Endeavor for Excellence: Step 4 – Establish Performance Baselines If you have been following along for the redeployment of MedicalGPS’ service improvement program, this week we move into Step #4 — establishing baseline performance measures. If not, there is no need to reinvent the wheel and attempt to start from scratch.

Customer Service 52

Customer Service Patient Experience Patient Satisfaction Appointments 52

Health Populi

OCTOBER 5, 2020

Power, Telehealth Patient Satisfaction Surges During Pandemic but Barriers to Access Persist. Across all providers, AmWell scored highest at 885, followed by Doctor on Demand with 879 points. Cigna, the highest-scoring payer-backed telehealth organization, racked up 874 points on the 1,000-point scale. In the study, J.D.

Physical Exams 147

Physical Exams Customer Service Insurance Follow-Up 147

MedicalGPS

SEPTEMBER 29, 2022

As patients arrive at your practice and enter your check-in area, are receptionists at your practice in the habit of looking up from their computers and greeting the patient as they approach, even before the patient completes the last few steps of their journey to the check-in counter? Eye Contact.

Patient Experience 52

Patient Experience Patient Satisfaction Follow-Up Best Practices 52