NHA Now
MARCH 11, 2020
This series will discuss effective communication techniques, de-escalation techniques, and workplace civility. Are you using proven communication techniques to help improve the patient experience, and potentially lead to better patient outcomes?
Relias
AUGUST 8, 2022
Intervention — mitigating a crisis situation so that it does not continue to escalate or cause permanent damage to the individual experiencing crisis — for example, effectively providing verbal de-escalation to someone threatening to harm themselves. Choice of Interventions. Perform more blended learning.
Relias
JANUARY 27, 2023
Direct care staff should not be thrown into work with persons served prior to receiving adequate training on trauma-informed care, crisis prevention and de-escalation, and how to recognize and report abuse, neglect, and exploitation.
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