Practice Builders

MARCH 22, 2024

In today’s rapidly evolving healthcare landscape, patient satisfaction stands as a crucial metric for evaluating the quality of care provided. With the advent of telehealth, patient engagement has taken on a new dimension, offering innovative ways to improve the healthcare experience for both patients and providers.

Patient Satisfaction 59

Patient Satisfaction Appointments Scheduling Communication 59

Mobius MD

OCTOBER 15, 2024

Physicians realize the importance of interpersonal communication skills for delivering effective care and ensuring patient satisfaction. Yet changes in healthcare are pushing doctors to care for patients in shorter visits while juggling more administrative tasks. Communicating thoughtfully also has practical benefits.

Patient Satisfaction 52

Patient Satisfaction Communication Patient Centered Care Follow-Up 52

Guideway Care

APRIL 18, 2024

Hospitals are continually improving patient satisfaction and quality. While some organizations assume high-quality care will lead to high patient satisfaction, the situation is often more complex. This involves implementing strategies to enhance clinical outcomes while focusing on the patient experience.

Patient Satisfaction 52

Patient Satisfaction Customer Service Hospital Patient Experience 52

Practice Index

MARCH 13, 2025

Quantifying your impact whether through efficiency savings, improved patient satisfaction scores or staff retention figures provides powerful leverage and has worked in getting partners to recognise and be sympathetic to my challenges. When my appraisal comes around, I have concrete examples of problems solved and money saved.

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Follow-Up Patient Satisfaction Communication Documentation 98

Guideway Care

JULY 2, 2024

The crucial factor in this equation is hospital employees, whose engagement levels influence patient-centered care. The connection between employee and patient satisfaction and employee engagement is so strong that 68% of hospitals identified engagement as the primary component of improving patient satisfaction.

Patient Satisfaction 52

Patient Satisfaction Patient Centered Care Patient Experience Customer Service 52

Health Populi

JUNE 6, 2021

Consumers’ satisfaction with both health plan websites and information and communication. Another 2 in 5 say they are leveraging the full capabilities of virtual care along the patient journey, as well as ensure security, privacy and compliance in their communication channels.

Patient Satisfaction 87

Patient Satisfaction Patient Experience Follow-Up Communication 87

Health Prime

NOVEMBER 20, 2024

If it happens, errors or inefficiencies can lead to multiple problems, affecting patient satisfaction and your practice’s overall efficiency and financial health. Practices can begin to identify and implement targeted strategies to address them, improving patient satisfaction, operational efficiency, and financial stability.

Medication 52

Medication Patient Satisfaction Communication Insurance 52

Medical Economics

DECEMBER 17, 2024

Coaching is no more effective than exam room posters in patient satisfaction with clinician communication, study says.

Communication 59

Communication Patient Satisfaction 59

Relias

JANUARY 8, 2024

In a consumer-driven industry, healthcare organizations must compete to gain new patients and maintain their loyalty. One effective way is to earn high patient satisfaction scores that demonstrate value to customers seeking a trusted healthcare partner.

Patient Satisfaction 52

Patient Satisfaction Patient Experience Hospital Scheduling 52

Medical Advantage

MARCH 18, 2024

Ask any leader in a health care organization if they value patient satisfaction, and the answer will be an immediate yes. As the discussion continues, you are sure to hear terms such as “patient engagement,” “patient delight,” or “partnership” to describe the relationship between the provider group and the patient.

Patient Satisfaction 52

Patient Satisfaction Scheduling Best Practices Patient Experience 52

Relias

JANUARY 30, 2024

Patient experience is directly tied to patient retention, reimbursement, and in many cases, better patient outcomes. As a result, many organizations continuously look for new ways to improve their patient satisfaction as efficiently and effectively as possible. How can you raise your patient satisfaction scores?

Patient Satisfaction 52

Patient Satisfaction Patient Experience Scheduling Hospital 52

Northwest Career College

JULY 27, 2024

Patient satisfaction, survival, and well-being are among the most critical factors in healthcare. Effective administrative practices in healthcare institutions include ensuring smooth operations, clear communication, and an open and welcoming environment. These factors all contribute positively to patient satisfaction.

Patient Satisfaction 40

Patient Satisfaction Appointments Communication Follow-Up 40

We Care Online

NOVEMBER 5, 2024

This transparency fosters trust and empowers patients to make informed decisions about their health. Real-Time Communication Instant messaging and telemedicine consultations provide patients with quick access to their healthcare providers, allowing them to ask questions, report symptoms, and receive advice in real-time.

Medication 52

Medication Follow-Up Patient Satisfaction Communication 52

Mobius MD

DECEMBER 11, 2024

Streamline clinical workflow Making your practice more efficient has many benefits, including reduced patient wait times. For example, improve your medical teams communication, streamline your EHR workflow , or delegate tasks among the clinical team more effectively.

Patient Satisfaction 52

Patient Satisfaction Appointments Patient Experience Medical History 52

Health Populi

JULY 20, 2020

Patients embraced virtual care and communications at very high rates in the first months of the pandemic, and want to continue to use telehealth platforms after the pandemic ends. Fully one-third of patients starting using each of these 3 telehealth modalities during COVID-19.

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Communication Patient Representative Patient Satisfaction Follow-Up 172

EvidenceCare

MARCH 18, 2025

Huffman likened it to the presence of TVs in patient rooms: Theres not an ROI for a TV in a patient room, but its also an expectationsomething thats just necessary for the patient experience.

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Discharges Hospital Appointments Patient Safety 130

CollaborateMD

FEBRUARY 3, 2025

The HIPAA Journal reveals a report in which experts investigated 23,000 medical malpractice lawsuits and found that more than 7,000 were due to communication failures. Broadcast communications in healthcare. What is Broadcast Communication in Healthcare? Increase patient follow-up care. Those failures resulted in $1.7

Communication 52

Communication Appointments Scheduling Follow-Up 52

Practice Builders

FEBRUARY 28, 2024

The calculation of patient satisfaction involves gathering feedback from patients and gauging their perceptions and feelings about their healthcare experience. Patient experience surveys serve as a valuable tool to collect this information, providing insights into the overall satisfaction levels of patients.

Patient Experience 90

Patient Experience Patient Satisfaction Communication Appointments 90

Health Prime

SEPTEMBER 12, 2024

This principle includes your Revenue Cycle Management (RCM) process from end-to-end, positioning it as a core for proper trustworthiness or effectiveness and patient satisfaction. Transparent billing practices will also help drive patient satisfaction by creating an open dialogue and fewer surprise bills.

Patient Satisfaction 93

Patient Satisfaction Billing Insurance Medication 93

Northwest Suburban College

OCTOBER 4, 2024

Effective communication is a crucial skill for medical assistants. Whether we are interacting with patients, doctors, or other healthcare team members, our ability to communicate clearly and effectively can significantly impact the quality of care. This way, we can clarify any misunderstandings right away.

Medical Assistant 52

Medical Assistant Communication Medication Listening Skills 52

Health Prime

MAY 16, 2024

A seamless and efficient Revenue Cycle Management (RCM) process plays a pivotal role in shaping the overall satisfaction of your patients. From fostering financial transparency to minimizing billing errors and accelerating reimbursement, a well-optimized RCM system contributes significantly to patient satisfaction.

Patient Experience 105

Patient Experience Billing Appointments Patient Satisfaction 105

Medical Economics

MARCH 11, 2025

A new study explores patient satisfaction with AI-generated responses, prompting ethical debate over disclosure in health care communications.

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Patient Satisfaction Communication 66

Northwest Suburban College

DECEMBER 19, 2024

Dental assistants coordinate appointments to prevent conflicts and minimize wait times, enhancing patient satisfaction. Competent financial management safeguards the practice’s economic health and maximizes patient benefits. Handling billing and insurance claims is indispensable.

Patient Records 52

Patient Records Communication Patient Satisfaction Scheduling 52

Mobius MD

NOVEMBER 26, 2024

Enhancing the patient experience At its core, the Quadruple Aim is about improving patients’ lives. Enhancing the patient experience includes improving healthcare equity, access to care, communication, and patient outcomes and safety. In short, there is no Triple Aim without a Quadruple Aim.

Documentation 59

Documentation Medical Assistant Patient Experience Patient Satisfaction 59

We Care Online

OCTOBER 28, 2024

With telehealth, scheduling follow-up appointments is more flexible, making it easier for patients to stay connected with their doctors and adhere to treatment plans. In addition, telehealth can facilitate more frequent communication between patients and providers, improving health outcomes.

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Follow-Up Appointments Physical Exams Vital Signs 74

Walker Info - Patient Experience

JANUARY 20, 2025

Studies of diabetic and heart attack patients show greater self-management skills and improved quality of life when reporting positive interactions with providers. Effective communication from providers correlates to stronger adherence to medical advice and treatment plans, especially for patients with chronic conditions.

Patient Experience 52

Patient Experience Patient Satisfaction Hospital Follow-Up 52

Scrubs

APRIL 20, 2023

Upgrade Your Communication Skills Nursing professionals need more than skills, experience, and education to advance their careers. Of course, these factors make a difference, but you cannot undermine the value of good communication skills in the field. The best part is that you can do something you are passionate about.

Communication 130

Communication Follow-Up Patient Satisfaction Admissions 130

Medical Economics

APRIL 2, 2025

A new study explores patient satisfaction with AI-generated responses, prompting ethical debate over disclosure in health care communications.

Patient Satisfaction 52

Patient Satisfaction Communication 52

Relias

SEPTEMBER 20, 2024

Horizontal violence is particularly problematic in nursing because of the high-stress, fast-paced work environments where teamwork and clear communication are crucial for patient care. Healthcare leaders and managers must consistently model respectful communication and enforce zero-tolerance policies.

Conflict Resolution 98

Conflict Resolution Teamwork Communication Collaboration 98

Northwest Career College

JUNE 18, 2024

A phlebotomist does more than collect blood; they should also ensure the patient’s comfort during the process. The article examines the importance of these two aspects within phlebotomy and how they promote positive outcomes and patient satisfaction. These elements contribute to a more positive patient experience.

Communication 40

Communication Patient Satisfaction Diagnostics Best Practices 40

Health Prime

APRIL 11, 2024

However, Practice Optimization takes a holistic approach, addressing operational efficiency, staff productivity, and patient satisfaction. It goes beyond financial considerations and includes workflow management, staff productivity, and patient engagement. Increased revenue is a byproduct of Practice Optimization.

Billing 105

Billing Patient Satisfaction Scheduling Medical Coding 105

Health Populi

JUNE 29, 2020

eConsults also drove greater clinician and patient satisfaction — for the latter, especially interesting because these were not face-to-face real-time (synchronous) encounters. The third chart presents various ranges of satisfaction for patients, primary care providers, and specialists.

Patient Satisfaction 127

Patient Satisfaction Tests Communication 127

MedQuest College

JULY 19, 2024

Chairside manner, the way dental professionals interact with patients during appointments, plays a significant role in patient satisfaction and overall experience. In this blog, we’ll delve into Chairside Manner 101, focusing on mastering communication skills for dental assistants.

Patient Satisfaction 59

Patient Satisfaction Medical Terminology Communication Appointments 59

CollaborateMD

MARCH 7, 2025

Some benefits of automation in healthcare include: Improving patient scheduling and lessening the load of clerical work. Getting paid more consistently Better patient retention and improved patient satisfaction. And, according to McKinsey, more individualized treatment equals greater patient satisfaction.

Billing 52

Billing Appointments Patient Satisfaction Patient Care 52

Minority Nurse

JUNE 22, 2022

“These people,” Dr. Johnson continued, “are called navigators and they include nurses, public health workers, lay workers and others who would serve as a resource guiding, interpreting, communicating, facilitating and helping the refugees through the often times complicated and unfamiliar processes in obtaining satisfactory health care services.”.

Patient Satisfaction 98

Patient Satisfaction Communication Hospital Appointments 98

Practice Index

AUGUST 22, 2024

Interestingly, only one in four of the Managers we communicated with said they were limiting the number of patient contacts to 25 a day. I think we’re playing something of a waiting game to see how they do and what we can learn from their communication, then we’ll follow suit. I think we have to. We’re simply at breaking point.”

Follow-Up 98

Follow-Up Triage Appointments Communication 98

Guideway Care

APRIL 9, 2024

While the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a significant tool in measuring patient satisfaction, it represents a single aspect of the overall patient experience. This is possible by integrating HCAHPS findings with broader patient experience information.

Patient Satisfaction 52

Patient Satisfaction Patient Experience Discharges Outpatient Care 52