Mobius MD

DECEMBER 11, 2024

Long waits are a primary driver of patient dissatisfaction , so reducing patient wait times should be a priority for every practice. Reducing delays sets the tone for a better visit and enhances the patient experience. The average patient wait time across specialties in U.S. cities is 20 minutes.

Patient Satisfaction 52

Patient Satisfaction Appointments Patient Experience Medical History 52

Health Populi

NOVEMBER 18, 2024

Patients “yearn” for personalized services and relationships in health care — optimistic that technology can help deliver on that hope — we learn in Healthcare’s Future: Balancing Progress and Perception , a health consumer survey report from Lavidge. Lavidge, a communications consultancy, polled U.S.

Insurance 62

Insurance Patient Centered Care Communication Medication 62

We Care Online

NOVEMBER 5, 2024

This transparency fosters trust and empowers patients to make informed decisions about their health. Real-Time Communication Instant messaging and telemedicine consultations provide patients with quick access to their healthcare providers, allowing them to ask questions, report symptoms, and receive advice in real-time.

Medication 52

Medication Follow-Up Patient Satisfaction Communication 52

Northwest Suburban College

DECEMBER 6, 2024

Medical billing and insurance processing are essential skills for aspiring medical assistants. These tasks ensure that healthcare providers get paid for their services and that patients understand their financial responsibilities. Both medical billing and insurance processing require attention to detail and strong communication skills.

Medical Assistant 52

Medical Assistant Billing Insurance Medication 52

Health Prime

MARCH 21, 2024

The revenue cycle is a complex and multifaceted system that involves various stakeholders, including healthcare providers, payers (insurance companies), and patients. Comprehensive patient registration Ensuring accurate and thorough patient registration is the first crucial step in the revenue cycle.

Billing 105

Billing Follow-Up Medication Appointments 105

Health Prime

MARCH 6, 2024

Certainly, patient portals are crucial tools that facilitate seamless communication between healthcare providers and patients. According to a recent report , patient portals enhance patient engagement by enabling patients to access their electronic medical records (EMRs) and facilitating secure patient-provider communication.

Communication 98

Communication HIPAA Billing Appointments 98

Health Populi

JANUARY 6, 2020

As IoT morphs into the Intelligence of Things in a world of 5G communications, it splits between “Critical IoT” and “Massive IoT” shown in the chart from CTA’s presentation. More enterprise applications will be underpinned by 5G communications by 2023, none more important than those for health care.

Communication 148

Communication Insurance Medication Patient Experience 148

CollaborateMD

MAY 17, 2023

It was an enormous opportunity for us to take the stage and educate the audience on our unified communications platform, Updox! EHR vendors struggle to keep up with the ever-evolving regulatory landscape, leaving less time for innovation in patient and provider communications. Patients today are more informed than ever before.

Communication 52

Communication Triage Appointments Patient Care 52

Northwest Career College

FEBRUARY 28, 2025

Some of the work activities include: Appointment Setting Managed patient records and ensured they were up-to-date. Handled all insurance forms and also billing-related processes. These vital tasks provide a seamless patient experience and allow medical professionals to focus on caregiving.

Medical Administrative Assistant 40

Medical Administrative Assistant Medication Problem Solving Skills Billing 40

Health Populi

SEPTEMBER 12, 2018

Accenture developed a healthcare system literacy index to quantify the relationship between peoples’ understanding of how health insurance works and what a lack of understanding can cost the system. What does my doctor bill mean?” And nearly all of these low-health literacy consumers have at least a high school diploma, Accenture found.

Insurance 22

Insurance Billing Communication Medication 22

Health Populi

FEBRUARY 12, 2019

Some consumers’ lacking or losing health insurance as ACA coverage eroded in the past two years, resulting in these patients having to self-insure and price-shop for health care services (see my post on the Gallup Poll here on Health Populi). Most employers’ adopting telehealth as a covered employee benefit.

Follow-Up 97

Follow-Up Insurance Communication Patient Experience 97

Health Populi

JULY 24, 2023

Before we explore the details and what’s under the hood of the offer, note the price and how it’s communicated in this snippet from the program’s website: the health consumer can “unlock $400 in value for just $39.99.” ” A: “Nope — insurance isn’t needed or accepted.”

Insurance 118

Insurance Acute Care Billing Follow-Up 118

Health Populi

MARCH 3, 2025

The growth of wearable technology, need and desire for real-world evidence and patient feedback, and especially patients’ growing role in paying for health care (think: high deductibles, co-insurance, and the challenge of medical debt) all drive the need to enhance the health care experience for patients in consumer and retail grades.

Insurance 71

Insurance Billing Medication Hospital 71

Scrubs

NOVEMBER 2, 2023

This knowledge is essential for accurately handling patient records, insurance claims, and other healthcare-related documents. Medical administrative assistants must communicate effectively with medical professionals and patients, requiring a working knowledge of medical concepts.

Medical Assistant 147

Medical Assistant Medical Administrative Assistant Medication Medical Terminology 147

Health Populi

OCTOBER 23, 2020

As patients returned to in-person, brick-and-mortar health care settings after the first wave of COVID-19 pandemic, they re-enter the health care system with heightened consumer expectations, according to the Beryl Institute – Ipsos Px Pulse report, Consumer Perspectives on Patient Experience in the U.S.

Patient Experience 71

Patient Experience Insurance Communication Hospital 71

Health Populi

JANUARY 28, 2020

About four in 10 people 50+ are interested in “purchasing” (the word used in the AARP survey) several digital health innovations: Communicating with a health care provider that you’ve taken a medication as prescribed. Communicating other information, like blood pressure, weight, or heart health) to a health care provider.

HIPAA 169

HIPAA Business Associate Communication Medication 169

Health Populi

MAY 30, 2022

It’s important to note that health care cost fiscal stress is not only a symptom for people lacking health insurance. What is not commonly discussed is that medical bill problems are very common among people who have insurance and not only the uninsured. It’s true to say that in the U.S.

Billing 105

Billing Insurance Customer Service Patient Experience 105

Health Populi

MARCH 19, 2024

Having health insurance in America is no guarantee of actually receiving health care. It’s a case of having health insurance as “necessary but not sufficient,” as the cost of deductibles, out-of-pocket coinsurance sharing, and delaying care paint the picture of The Hidden Lives of Workplace-Insured Americans.

Insurance 77

Insurance Follow-Up Communication Tests 77

Health Prime

SEPTEMBER 12, 2024

Most importantly, financial transparency gives patients the information they need to make informed decisions regarding their treatment plan, insurance benefits, and what will be owed by them. Read more about this in our blog How to explain payments to patients in your medical practice.

Patient Satisfaction 93

Patient Satisfaction Billing Insurance Medication 93

Health Populi

APRIL 29, 2019

As patients now assume the role of health consumer, they rationally expect retail-level experiences with greater first-dollar payment for health insurance, health care services and medical products like prescription drugs. In many countries, personal healthcare data are subject to strict regulation.

HIPAA 123

HIPAA Insurance Collaboration Scheduling 123

Health Populi

OCTOBER 13, 2023

As the heatmap chart illustrates, health insurance ranks relatively low in peoples’ simplicity lens, akin to general insurance, media, and automotive, and below booking travel (air, train, car rental), and social media. ” Think of it as an ROI on delivery simplicity to health care experiences.

Insurance 83

Insurance Communication Appointments Hospital 83

Health Populi

OCTOBER 15, 2019

One-half of patients in the Cedar study were frustrated about health care providers’ lack of digital administrative tools to help people pay bills online and/or access insurance information, for example. Just over one-half receive this information on a patient portal, and 34% via email.

Billing 97

Billing Insurance Customer Service Hospital 97

Health Populi

FEBRUARY 15, 2021

’ ” An application Programing Interface is a set of protocols and definitions allowing digital services and products to communicate with each other over the Internet. With this model in mind, think about “all that is let in,” coining the Knight Ink/Approov insights into patient data leakage.

HIPAA 118

HIPAA Tests Long Term Care Insurance 118

Health Populi

OCTOBER 17, 2023

.” And across all technologies assessed in this study, it was AI and machine learning that the health care finance execs pointed to as a top-three investment priority, followed by improving the patient experience (among 37%), and automating business processes (32%). Bank explained in the report.

Billing 83

Billing Patient Experience Follow-Up Insurance 83

Minority Nurse

JUNE 22, 2022

The clinic will be an oasis to the community because there will be trained staff, knowledgeable regarding care services, resources, and specialized information who understand the patients better, and are able to facilitate a positive patient experience during their hospital contact and even in their homes.”.

Patient Satisfaction 98

Patient Satisfaction Communication Hospital Appointments 98

Health Populi

SEPTEMBER 10, 2019

Thus, Philips asserts that health care professionals are becoming “true digital collaborators,” seeing positive impacts on the way they and their patients experience health care. This is a very important pillar for health consumer engagement and patient experience.

Patient Experience 91

Patient Experience Collaboration Appointments Transfers 91

Health Populi

JUNE 6, 2021

exploring consumer satisfaction with some 150 health insurance plans operating in 22 regions around the U.S. Consumers’ satisfaction with both health plan websites and information and communication. Commercial Member Health Plan Study. Power has conducted the U.S. Commercial Member Plan Study for the past 15 years.

Patient Satisfaction 87

Patient Satisfaction Patient Experience Follow-Up Communication 87

CollaborateMD

MARCH 20, 2025

Here’s a breakdown of essential features of practice management systems : Patient Scheduling : Streamline efficient appointment booking while minimizing no-shows through automated reminders. Billing and Claims Management : Ensure smooth processes for medical billing , insurance claims, and payment collection.

Appointments 52

Appointments Billing Scheduling HIPAA 52

Health Populi

DECEMBER 30, 2024

Now for some context… as we journey through CES 2025 and health/care, its good to keep in your mind what’s driving the continued growth of digital health at #CES? Health Populi’s Hot Points: I leave time in my frenetic schedule at CES for serendipity to kick in.

Scheduling 62

Scheduling Medication Billing Insurance 62

Valant

MARCH 30, 2024

A patient’s medical history, presenting concerns, treatment preferences, and any relevant psychosocial factors should all be documented. Comprehensive documentation also facilitates communication and collaboration among members of a patient’s whole treatment team.

Best Practices 52

Best Practices Medical History Communication Documentation 52

Health Prime

FEBRUARY 7, 2024

When paired with diminishing payer reimbursements, the importance of collecting balances escalates significantly. Effective collections are multifaceted and require a strategic blend of proactive measures, clear communication, and innovative technologies. This process starts before the patient is checked in.

Billing 52

Billing Follow-Up Communication Insurance 52

Guideway Care

APRIL 18, 2024

To address both effectively, hospital quality leaders must understand the difference between patient satisfaction and quality scores. Understanding Patient satisfaction Patient satisfaction refers to how patients perceive their experience with healthcare services.

Patient Satisfaction 52

Patient Satisfaction Customer Service Hospital Patient Experience 52

Health Populi

MARCH 1, 2018

To optimize communication strategies for attracting Medicare Advantage enrollment , a Mid-Atlantic health plan studied the media and social consumption patterns for older people, learning that the target population was more tech-savvy than presumed. Surely, Google can wrangle SBDoH data in a health insurance model for uninsured people, right?

Insurance 82

Insurance Follow-Up Communication Patient Experience 82

Valant

AUGUST 20, 2024

Working with multiple patients at the same appointment affects everything from how you schedule sessions to how you take progress notes, and a system that runs smoothly makes for a better patient experience. Create a marketing plan to notify existing patients and the community of your new treatment group(s).

Billing 105

Billing Scheduling Documentation Appointments 105

Health Populi

JULY 29, 2022

” Well beyond our individual genetic codes, our health is made where we live, work, play, pray, learn, and shop… also well beyond hospitals and doctors’ offices in-between appointments, and often paid-for out-of-pocket quite separate from peoples’ health insurance plans. a Health System or Health Insurer?

Appointments 87

Appointments Follow-Up Scheduling Insurance 87

Health Populi

OCTOBER 6, 2022

Consumers rank telehealth higher for patient satisfaction when they perceive clinicians spend sufficient time for quality care and when they provide clear and complete explanations to their medical issues. We are talking about omni-channel delivery, which integrates across communications channels based on patients’ preferences.

Follow-Up 87

Follow-Up Patient Satisfaction Insurance Medication 87

Practice Builders

JANUARY 25, 2024

Analyzing the patient journey is pivotal for a comprehensive diagnostic approach, as it reveals potential obstacles and roadblocks. To deliver an unparalleled patient experience, medical practices must grasp patient needs and preferences at each stage. Challenges arise if reaching the provider proves difficult.

Patient Experience 52

Patient Experience Communication Patient Satisfaction Appointments 52