Health Populi

APRIL 21, 2021

In the COVID-19 pandemic, as peoples’ daily lives shifted closer and closer to home, and for some weeks and months home-all-the-time, health care, too, moved beyond brick-and-mortar hospitals and doctors’ offices. In 2019, J.D. Power found that only 10% of health consumers had been using telehealth services.

Hospital 156

Hospital Triage Long Term Care Scheduling 156

EvidenceCare

NOVEMBER 5, 2024

Whether you’re leading a rural hospital, managing a regional health system, or overseeing a national network, these insights offer actionable strategies for balancing innovation with impact in today’s complex healthcare landscape. I think the word innovation is overused. We’re doing innovation to make an impact.

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Best Practices Documentation Patient Experience Billing 130

Health Populi

JUNE 4, 2024

Once that appointment is made, patients are looking for ease-of-use in their personal health care “operating systems” — above all, ease of navigation of and with the health care provider, with good experiences from the front desk and administrative staff to clinical encounters.

Patient Experience 71

Patient Experience Customer Service Appointments Insurance 71

Walker Info - Patient Experience

FEBRUARY 1, 2023

Patient experience is more than feeling good about feeling good. In fact, more than 70% of patients would switch healthcare providers to improve their experience. Improving patient experience scores through value-based care should be at the top of every health system’s to-do list.

Patient Experience 52

Patient Experience Patient Satisfaction Appointments Scheduling 52

Walker Info - Patient Experience

FEBRUARY 1, 2023

Organizations wanting to earn their business must win on the patient experience (PX). Healthcare research indicates better care experiences improve clinical outcomes. Multiple studies show a link between quality patient experience and lower rates of hospital readmissions, complications, and mortality.

Patient Experience 52

Patient Experience Patient Satisfaction Patient Centered Care Hospital 52

Relias

APRIL 18, 2025

Patient experience trends for 2025 and beyond As healthcare evolves, patient experience remains at the forefront of delivering quality care. Emerging trends in patient experience not only reflect the changing needs and preferences of patients but also influence health outcomes and operational efficiency.

Patient Experience 40

Patient Experience Patient Satisfaction Follow-Up Communication 40

Health Populi

FEBRUARY 7, 2019

Four in five patients say that talking to “me” means they want personalized recommendations to their unique needs – but only one-third of patients say they’re getting that level of service from their healthcare providers. Less than half say they’re currently getting that support from health care providers.

Communication 125

Communication Patient Experience Scheduling Appointments 125

Health Populi

AUGUST 25, 2020

In the Fear of Going Out Era spawned by the COVID-19 pandemic, many patients were loath to go to the doctor’s office for medical care, and even less keen on entering a hospital clinic’s doors. flu season, hospitals may encounter further financial challenges due to the convergence of the coronavirus with the flu virus.

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Follow-Up Physical Exams Communication Hospital 171

Health Populi

JULY 20, 2020

Patients embraced virtual care and communications at very high rates in the first months of the pandemic, and want to continue to use telehealth platforms after the pandemic ends. Fully one-third of patients starting using each of these 3 telehealth modalities during COVID-19.

Communication 172

Communication Patient Representative Patient Satisfaction Follow-Up 172

Health Populi

APRIL 2, 2025

Typically, this would be a patient portal from a health care provider, and then the patient clicking into additional digital front doors such as telehealth platforms for virtual consults, pharmacy delivery channels, wearable tech app sites, and clinical lab websites.

Patient Experience 62

Patient Experience Medication Billing Communication 62

We Care Online

NOVEMBER 5, 2024

This transparency fosters trust and empowers patients to make informed decisions about their health. Real-Time Communication Instant messaging and telemedicine consultations provide patients with quick access to their healthcare providers, allowing them to ask questions, report symptoms, and receive advice in real-time.

Medication 52

Medication Follow-Up Patient Satisfaction Communication 52

Guideway Care

APRIL 2, 2024

Did you know that over 7,000 patients daily respond to the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey? This survey provides a standardized method for collecting and reporting patients’ perspectives on hospital care. What should you expect from HCAHPS patient experience surveys?

Hospital 52

Hospital Patient Experience Patient Satisfaction Patient Care 52

Health Populi

MARCH 10, 2025

Here is ECRI’s list of patient safety concerns a decade ago in 2015. as more patients get discharged to hospital-for-home and more acute-care workflows that fall on burdened caregivers (that is, family members and friends). Many more of these have to do with “technology” and devices (e.g.,

Patient Safety 78

Patient Safety Discharges Diagnostics Acute Care 78

Health Populi

NOVEMBER 18, 2024

Patients “yearn” for personalized services and relationships in health care — optimistic that technology can help deliver on that hope — we learn in Healthcare’s Future: Balancing Progress and Perception , a health consumer survey report from Lavidge. Lavidge, a communications consultancy, polled U.S.

Insurance 62

Insurance Patient Centered Care Communication Medication 62

EvidenceCare

NOVEMBER 9, 2023

Innovation vs Operations Balancing digital innovation and daily operations in a hospital is a challenge, especially when faced with increasing costs and stagnant reimbursement rates. Jeff Sturman Prioritizing Projects in Health Systems Maintaining this balance between operations and innovation in hospitals requires a structured process.

Patient Care 130

Patient Care Communication Hospital Patient Experience 130

Health Populi

AUGUST 3, 2023

As we start at this fairly nascent moment in the hospital-to-home movement and migration in the U.S., ” Health Populi’s Hot Points : “Self-care is the new healthcare,” Monigle’s latest report on Humanizing Brand Experience, Volume 6, health care edition , called out.

Acute Care 118

Acute Care Tests Hospital HIPAA 118

Coronis Health

AUGUST 10, 2023

Hospital coding accuracy is a significant component of the claims process. It’s necessary for hospitals to ensure that they receive the correct reimbursement for their services. Best practices in hospital billing and coding processes are key to guiding coders as they navigate the complexities of chart documentation.

Best Practices 52

Best Practices Hospital Medical Coding Documentation 52

Guideway Care

APRIL 9, 2024

While the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a significant tool in measuring patient satisfaction, it represents a single aspect of the overall patient experience. This is possible by integrating HCAHPS findings with broader patient experience information.

Patient Satisfaction 52

Patient Satisfaction Patient Experience Discharges Outpatient Care 52

Scrubs

NOVEMBER 2, 2023

This knowledge is essential for accurately handling patient records, insurance claims, and other healthcare-related documents. Medical administrative assistants must communicate effectively with medical professionals and patients, requiring a working knowledge of medical concepts.

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Medical Assistant Medical Administrative Assistant Medication Medical Terminology 147

Health Populi

OCTOBER 23, 2020

As patients returned to in-person, brick-and-mortar health care settings after the first wave of COVID-19 pandemic, they re-enter the health care system with heightened consumer expectations, according to the Beryl Institute – Ipsos Px Pulse report, Consumer Perspectives on Patient Experience in the U.S.

Patient Experience 71

Patient Experience Insurance Communication Hospital 71

Northwest Career College

FEBRUARY 28, 2025

Some of the work activities include: Appointment Setting Managed patient records and ensured they were up-to-date. These vital tasks provide a seamless patient experience and allow medical professionals to focus on caregiving. Handled all insurance forms and also billing-related processes.

Medical Administrative Assistant 40

Medical Administrative Assistant Medication Problem Solving Skills Billing 40

Health Populi

FEBRUARY 9, 2021

Philips, a longtime major exhibitor at CES, created an entirely new online experience for the CES attendees – a sort of virtual gallery of different exhibits that are accessed from a single point in a “room” with various entry points. George tells us about being discharged home after dealing with heart failure in the hospital.

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Discharges Hospital Follow-Up Vital Signs 144

Minority Nurse

JUNE 22, 2022

Johnson, “was the language, the cultural barriers and the stress the women experienced when they would come to the hospital. The mechanism that would be employed is referred to as patient navigation. They are responsible for ensuring that the healthcare provider’s system met the needs of the patient as best as possible.

Patient Satisfaction 98

Patient Satisfaction Communication Hospital Appointments 98

Practice Builders

AUGUST 11, 2024

Understanding these complaints instead of taking the position of stubborn ignorance is the first step toward improving patient experience. In this blog post, we talk about some of the most common patient complaints against doctors and hospitals and how healthcare providers can address these issues.

Appointments 52

Appointments Patient Experience Communication Patient Satisfaction 52

Arkenea

OCTOBER 16, 2024

percent of the hospitals on the honor roll or the top hospital lists were WCAG 2.1 About 80 percent of the hospitals were semi-compliant, and 16.7 Healthcare website accessibility tools and best practices help hospitals to up their accessibility game and design a compliant site for users. Did you know that only 4.9

Best Practices 84

Best Practices Hospital Communication Tests 84

Health Populi

MARCH 3, 2025

But streamlining can also lower workforce costs, where labor expenses are a major part of health spending in the hospital and physician office setting. How else might we leverage technology to reduce costs per patient?

Insurance 71

Insurance Billing Medication Hospital 71

Guideway Care

JULY 2, 2024

Did you know that hospitals that offer better customer experience are more successful and established than those providing average customer service? The crucial factor in this equation is hospital employees, whose engagement levels influence patient-centered care.

Patient Satisfaction 52

Patient Satisfaction Patient Centered Care Patient Experience Customer Service 52

Health Populi

JANUARY 30, 2019

Most consumers would be willing to try an FDA-approved app or online to treat a medical condition, as well as receiving hospital care at home if would be less costly. post-hospital virtual visits, or hospital care at-home, a majority of Americans supports a new era of care delivery, as PwC coins the broad landscape of telehealth.

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Vital Signs Hospital Medication Communication 106

Health Populi

JANUARY 14, 2025

One of the limiting factors or barriers to achieving continuity of care from hospital-to-home in a streamlined, omnichannel way has been the lack of interoperability of health data and devices.

Follow-Up 62

Follow-Up Medication Hospital Collaboration 62

Relias

JANUARY 30, 2024

Improving patient experience scores is a goal for many healthcare organizations — and for good reason. Patient experience is directly tied to patient retention, reimbursement, and in many cases, better patient outcomes. Does patient satisfaction equal better health outcomes?

Patient Satisfaction 52

Patient Satisfaction Patient Experience Scheduling Hospital 52

Health Populi

JUNE 6, 2021

Two studies published in May 2021 illustrate the value and importance of telehealth to patients in 2020, and a disconnect among many C-level executives working in hospitals, academic medical centers, and other care provider organizations. Consumers’ satisfaction with both health plan websites and information and communication.

Patient Satisfaction 87

Patient Satisfaction Patient Experience Follow-Up Communication 87

Valant

JUNE 19, 2024

It allows patients and providers to connect remotely, bridging geographical gaps and improving access to care. The concept of telemedicine dates back several decades, but recent advancements in digital communication hardware and software have revolutionized its implementation.

Triage 52

Triage Appointments HIPAA Hospital 52

Guideway Care

APRIL 18, 2024

Hospitals are continually improving patient satisfaction and quality. While some organizations assume high-quality care will lead to high patient satisfaction, the situation is often more complex. To address both effectively, hospital quality leaders must understand the difference between patient satisfaction and quality scores.

Patient Satisfaction 52

Patient Satisfaction Customer Service Hospital Patient Experience 52

Relias

JANUARY 8, 2024

The relationship between patient satisfaction scores, reimbursement, and health outcomes The Centers for Medicare and Medicaid Services’ (CMS) Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scoring helps hospitals and governing bodies evaluate patient satisfaction through quantitative measurements.

Patient Satisfaction 52

Patient Satisfaction Patient Experience Hospital Scheduling 52

Health Populi

FEBRUARY 27, 2018

Peer networks can provide information and community to patients who otherwise might struggle alone with a new or existing disease,” Dr. Kevin Volpp of University of Pennsylvania and Dr. Namita Mohta of Brigham and Women’s Hospital co-write in the report.

Communication 85

Communication Patient Support Hospital Patient Experience 85

Health Populi

NOVEMBER 28, 2023

The radiologist as doctor The radiologist as protector The radiologist as communicator The radiologist as innovator and scientist, and, The radiologist as teacher. Two of these feel newer and deserve calling out — that of “protector” and “communicator.”

Communication 87

Communication Diagnostics Outpatient Care Triage 87

Relias

APRIL 18, 2025

Creating a patient satisfaction survey that captures meaningful feedback is essential for any healthcare provider looking to improve their services. By asking the right patient satisfaction survey questions, you can gain valuable insights that help enhance patient experiences and outcomes.

Patient Satisfaction 40

Patient Satisfaction Patient Experience Appointments Communication 40