Health Populi

JULY 20, 2020

Patients embraced virtual care and communications at very high rates in the first months of the pandemic, and want to continue to use telehealth platforms after the pandemic ends. Fully one-third of patients starting using each of these 3 telehealth modalities during COVID-19.

Communication 172

Communication Patient Representative Patient Satisfaction Follow-Up 172

Mobius MD

NOVEMBER 26, 2024

Enhancing the patient experience At its core, the Quadruple Aim is about improving patients’ lives. Enhancing the patient experience includes improving healthcare equity, access to care, communication, and patient outcomes and safety. In short, there is no Triple Aim without a Quadruple Aim.

Documentation 59

Documentation Medical Assistant Patient Experience Patient Satisfaction 59

Relias

JANUARY 8, 2024

In a consumer-driven industry, healthcare organizations must compete to gain new patients and maintain their loyalty. One effective way is to earn high patient satisfaction scores that demonstrate value to customers seeking a trusted healthcare partner.

Patient Satisfaction 52

Patient Satisfaction Patient Experience Hospital Scheduling 52

Northwest Career College

MAY 27, 2024

As a Dental Administrative Assistant, your role ensures every clinic patient has an excellent customer service experience. In addition to properly preparing for upcoming patient visits, you must effectively follow up with patients after their appointments.

Follow-Up 40

Follow-Up Patient Care Patient Satisfaction Appointments 40

Northwest Career College

JULY 27, 2024

Patient satisfaction, survival, and well-being are among the most critical factors in healthcare. Effective administrative practices in healthcare institutions include ensuring smooth operations, clear communication, and an open and welcoming environment. These factors all contribute positively to patient satisfaction.

Patient Satisfaction 40

Patient Satisfaction Appointments Communication Follow-Up 40

Practice Builders

FEBRUARY 28, 2024

The calculation of patient satisfaction involves gathering feedback from patients and gauging their perceptions and feelings about their healthcare experience. Patient experience surveys serve as a valuable tool to collect this information, providing insights into the overall satisfaction levels of patients.

Patient Experience 90

Patient Experience Patient Satisfaction Communication Appointments 90

Relias

JANUARY 30, 2024

Patient experience is directly tied to patient retention, reimbursement, and in many cases, better patient outcomes. As a result, many organizations continuously look for new ways to improve their patient satisfaction as efficiently and effectively as possible. How can you raise your patient satisfaction scores?

Patient Satisfaction 52

Patient Satisfaction Patient Experience Scheduling Hospital 52

Scrubs

APRIL 20, 2023

These numbers spell opportunities, but you may end up struggling with immense work pressure. For example, you can enroll in a doctorate FNP program to specialize in primary care to individuals, families, and entire communities. It sets you up for better career prospects. Right now, there are 2.83 million nurses in the country.

Communication 130

Communication Follow-Up Patient Satisfaction Admissions 130

Walker Info - Patient Experience

JANUARY 20, 2025

Studies of diabetic and heart attack patients show greater self-management skills and improved quality of life when reporting positive interactions with providers. Effective communication from providers correlates to stronger adherence to medical advice and treatment plans, especially for patients with chronic conditions.

Patient Experience 52

Patient Experience Patient Satisfaction Hospital Follow-Up 52

Health Prime

APRIL 11, 2024

However, Practice Optimization takes a holistic approach, addressing operational efficiency, staff productivity, and patient satisfaction. It goes beyond financial considerations and includes workflow management, staff productivity, and patient engagement. Increased revenue is a byproduct of Practice Optimization.

Billing 105

Billing Patient Satisfaction Scheduling Follow-Up 105

Health Prime

MARCH 21, 2024

Regularly updating patient records is equally essential, as it helps prevent billing errors and delays. A well-maintained and up-to-date patient database contributes to the overall accuracy and efficiency of the revenue cycle. This information serves as the foundation for billing and reimbursement processes.

Billing 105

Billing Follow-Up Medication Appointments 105

CollaborateMD

MARCH 7, 2025

Some benefits of automation in healthcare include: Improving patient scheduling and lessening the load of clerical work. Getting paid more consistently Better patient retention and improved patient satisfaction. And, according to McKinsey, more individualized treatment equals greater patient satisfaction.

Billing 52

Billing Appointments Patient Satisfaction Patient Care 52

Practice Index

AUGUST 22, 2024

In our small survey, the next most-popular action was halting the rationing of referrals, investigations and admissions, and pausing the sign-up to new data-sharing agreements or local system data-sharing platforms. However, this may change as nearly half indicated they were considering this as an option to ramp up action.

Follow-Up 98

Follow-Up Triage Appointments Communication 98

Relias

SEPTEMBER 20, 2024

Horizontal violence is particularly problematic in nursing because of the high-stress, fast-paced work environments where teamwork and clear communication are crucial for patient care. Empower employees to speak up and report issues, ensuring confidentiality and support. What is horizontal violence?

Conflict Resolution 98

Conflict Resolution Teamwork Communication Collaboration 98

CollaborateMD

MARCH 20, 2025

Reporting and Analytics : Provide actionable insights into practice performance, patient trends, and revenue generation. Task Automation : Simplify repetitive tasks such as sending reminders, generating reports, or follow-ups with automation. This leads to slower payments, frustrated staff, and reduced patient satisfaction.

Appointments 52

Appointments Billing Scheduling HIPAA 52

CollaborateMD

DECEMBER 10, 2024

Automated systems ensure compliance by following industry standards and HIPAA regulations throughout the claims process. Increasing Patient Satisfaction When it comes to medical bills, patients appreciate clear communication regarding their insurance coverage and prompt resolution of claims.

Medication 52

Medication Billing Insurance HIPAA 52

Northwest Career College

JUNE 18, 2024

A phlebotomist does more than collect blood; they should also ensure the patient’s comfort during the process. The article examines the importance of these two aspects within phlebotomy and how they promote positive outcomes and patient satisfaction. These elements contribute to a more positive patient experience.

Communication 40

Communication Patient Satisfaction Diagnostics Best Practices 40

Guideway Care

APRIL 9, 2024

While the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a significant tool in measuring patient satisfaction, it represents a single aspect of the overall patient experience. This is possible by integrating HCAHPS findings with broader patient experience information.

Patient Satisfaction 52

Patient Satisfaction Patient Experience Discharges Outpatient Care 52

Guideway Care

DECEMBER 23, 2024

Transitional care management (TCM) plays a critical role in reducing hospital readmissions by ensuring patients receive proper care and support as they transition from the hospital to home. By focusing on follow-up care, medication management, and patient education, TCM addresses the primary factors leading to readmissions.

Discharges 52

Discharges Follow-Up Patient Satisfaction Transfers 52

Relias

MARCH 17, 2022

The following strategies are key factors to consider as healthcare organizations approach DEI efforts. To truly impact DEI efforts in a meaningful and lasting way, executive leaders must fully commit and set the tone for the rest of the organization to follow. Know your baseline. Establish leadership commitment.

Best Practices 98

Best Practices Follow-Up Communication Scheduling 98

CollaborateMD

SEPTEMBER 13, 2024

It can help you highlight your strengths and show patients what you already do well. Here are five benefits you can enjoy from insights provided by patients: Improved patient satisfaction:  Regular feedback helps you find and solve problems in your practice. These fixes can lead to higher patient satisfaction.

Follow-Up 52

Follow-Up Appointments Patient Satisfaction Billing 52

Health Prime

OCTOBER 10, 2024

Incorrect coding can result in claim denials or payment delays, negatively impacting cash flow and patient satisfaction. A 2023 IGNUX report states that hospital coding mistakes make up 63% of medical billing errors. Mental health providers should stay informed of the latest coding changes and guidelines to maintain accuracy.

Billing 97

Billing Medical Coding Documentation Insurance 97

Practice Builders

AUGUST 11, 2024

Patient satisfaction is one of the most critical outcomes to achieve in the complex world of healthcare, and as a result, there is no surprise in practice owners and medical specialists being vulnerable to complaints. When patients feel valued and well taken care of, satisfaction and health outcomes are likely to go up.

Appointments 52

Appointments Patient Experience Communication Patient Satisfaction 52

EvidenceCare

APRIL 16, 2024

Hospitals shouldn’t stick to the traditional “follow-up method” that prioritizes a high clean claim rate (claims submitted without internal edits) and instead recommend proactive denial prevention. Successful documentation relies heavily on collaboration and clear communication between clinical and revenue cycle staff.

Documentation 130

Documentation Admissions Discharges Billing 130

Health Populi

OCTOBER 6, 2022

Consumers rank telehealth higher for patient satisfaction when they perceive clinicians spend sufficient time for quality care and when they provide clear and complete explanations to their medical issues. For health plan-provided telehealth, Humana topped the list, followed by Aetna in second place.

Follow-Up 87

Follow-Up Patient Satisfaction Insurance Medication 87

Guideway Care

JANUARY 14, 2025

Advancing these efforts, the BPCI Advanced model introduces a consolidated retrospective payment system that addresses services within a 90-day period following discharge or outpatient procedures. It enhances coordination between providers while motivating them toward comprehensive management strategies focused on complete patient care.

Patient Experience 52

Patient Experience Acute Care Discharges Collaboration 52

Guideway Care

JULY 2, 2024

Enhancing Adherence to Treatment Plans One of the primary reasons why patient engagement is critical for chronic disease management is that it enhances adherence to treatment plans. Fostering a Collaborative Healthcare Environment As a healthcare service, engaging patients contributes to a more collaborative healthcare environment.

Follow-Up 52

Follow-Up Patient Satisfaction Collaboration Communication 52

E-Clinic

SEPTEMBER 27, 2022

As well as providing any necessary clinical follow up required after treatment, aftercare provides an opportunity to continue and build on your relationship with your patient. By offering a comprehensive aftercare package within your treatment plan, you’ll improve outcomes and ensure patient satisfaction.

Follow-Up 52

Follow-Up Patient Satisfaction Appointments Clinic Management 52

CollaborateMD

SEPTEMBER 26, 2024

Patients might miss your call and delete your voicemail. There’s got to be a better way to communicate. There’s got to be a method that’s more direct and aligns with modern patient preferences. Sharpen your competitive edge with a communication tool that gets through to your patients.

Billing 52

Billing Medication Communication Follow-Up 52

Top Practices

JUNE 27, 2023

A podiatry practice will have dozens of systems and subsystems, that need to be created but there are a few that should be top priority to set up and follow. They need to be able to clearly communicate these to their patients when asked.

Patient Satisfaction 52

Patient Satisfaction Communication Continuing Education Follow-Up 52

Medical Advantage

JUNE 14, 2024

How Value-Based Care is Transforming the Patient Experience In the not-so-distant past, patients held a passive role in healthcare submissively following the lead of providers and sharing minimal information. The following sections will further illustrate the importance of value-based care from the patient’s point of view.

Patient Centered Care 52

Patient Centered Care Patient Satisfaction Follow-Up Collaboration 52

Walker Info - Patient Experience

FEBRUARY 1, 2023

Remember: Patient Experience Is Not Patient Satisfaction People commonly think patient experience and patient satisfaction are synonymous. Patient experience focuses on perceptions whereas patient satisfaction deals with expectations. Include convenient options for patient rescheduling.

Patient Experience 52

Patient Experience Patient Satisfaction Appointments Scheduling 52

Medical Advantage

MARCH 8, 2024

The platform is designed to not only enhance the patient experience but also streamline administrative tasks and boost the overall efficiency of your practice. athenahealth communicator’s diverse features include a web-based portal, automated messaging, and online scheduling.

Appointments 52

Appointments Communication Patient Satisfaction Scheduling 52

ACI Medical & Dental School

AUGUST 8, 2024

They may also provide patients with post-operative instructions and oral hygiene education, helping them understand how to care for their teeth after treatment. They follow strict infection control protocols , including sterilizing instruments and disinfecting treatment areas between patients.

Sterilization 52

Sterilization Follow-Up Vital Signs Appointments 52

Valant

JULY 5, 2024

An EHR system tailored to the needs of behavioral health practices can help streamline operations as well as enhance patient satisfaction. Streamlined intake processes not only improve patient satisfaction but also boost operational efficiency, allowing staff to focus their time and attention on delivering high-quality care.

Patient Satisfaction 52

Patient Satisfaction Billing Appointments HIPAA 52

Practice Builders

FEBRUARY 25, 2024

Patient engagement goes beyond the traditional provider-patient relationship. It involves actively involving patients in their healthcare decisions, promoting collaboration, and enhancing communication. A highly engaged patient is more likely to adhere to treatment plans, leading to improved health outcomes.

Communication 52

Communication Patient Satisfaction Appointments Follow-Up 52

Valant

MARCH 20, 2024

It involves improving processes, promoting cohesion among staff, and facilitating seamless communication—internally and externally. Inconsistent Quality of Care and the Clinical Workflow Variability in treatment outcomes or patient satisfaction can indicate gaps in clinical protocols or practices.

Billing 52

Billing Communication Documentation Patient Satisfaction 52