Northwest Career College

APRIL 9, 2025

This post will consider five SMART goals each Medical Assistant can follow in practice. Enhance Patient Communication Good communication skills will help the Medical Assistant build trust and ensure patients understand their treatment plans. Improved listening and explaining increase patient comfort and support.

Medical Assistant 40

Medical Assistant Medication Patient Satisfaction Follow-Up 40

Health Populi

AUGUST 25, 2020

Most older patients who had a telehealth visit perceived the quality of an office visit was higher (56%) and offered better communication opportunity with the clinician (54%). Now that virtual care programs have been stood up, fine-tuning and re-designing must commence to improve these systems for patients beyond the pandemic crisis.

Follow-Up 171

Follow-Up Physical Exams Communication Hospital 171

Walker Info - Patient Experience

FEBRUARY 1, 2023

Patient experience is more than feeling good about feeling good. In fact, more than 70% of patients would switch healthcare providers to improve their experience. Improving patient experience scores through value-based care should be at the top of every health system’s to-do list.

Patient Experience 52

Patient Experience Patient Satisfaction Appointments Scheduling 52

Health Prime

MAY 2, 2024

Implement appointment reminders and follow-ups Use automated appointment reminders and follow-up communications to enhance the patient experience. Patient reminders and follow-ups are critical for a successful practice.

Follow-Up 105

Follow-Up Appointments Billing Scheduling 105

Health Populi

JULY 20, 2020

Patients embraced virtual care and communications at very high rates in the first months of the pandemic, and want to continue to use telehealth platforms after the pandemic ends. Fully one-third of patients starting using each of these 3 telehealth modalities during COVID-19.

Communication 172

Communication Patient Representative Patient Satisfaction Follow-Up 172

Health Prime

MARCH 21, 2024

Regularly updating patient records is equally essential, as it helps prevent billing errors and delays. A well-maintained and up-to-date patient database contributes to the overall accuracy and efficiency of the revenue cycle. This information serves as the foundation for billing and reimbursement processes.

Billing 105

Billing Medication Follow-Up Appointments 105

Northwest Career College

FEBRUARY 28, 2025

Some of the work activities include: Appointment Setting Managed patient records and ensured they were up-to-date. These vital tasks provide a seamless patient experience and allow medical professionals to focus on caregiving. Handled all insurance forms and also billing-related processes.

Medical Administrative Assistant 40

Medical Administrative Assistant Medication Problem Solving Skills Billing 40

Health Prime

APRIL 11, 2024

Also, remember to optimize staffing levels and roles to improve productivity and patient care. Patient experience: Focus on enhancing the patient’s journey from scheduling appointments to post-visit follow-ups. Practice Optimization and Revenue Optimization are connected but are not the same.

Billing 105

Billing Patient Satisfaction Scheduling Follow-Up 105

Northwest Career College

JUNE 18, 2024

Proper techniques aimed at reducing patient discomfort, such as the use of a warm compress to make veins more accessible and distraction techniques, can effectively mitigate this aspect of patient anxiety. More so, clear communication on the expectations of such procedures may remove the halo of fear.

Communication 40

Communication Patient Satisfaction Diagnostics Best Practices 40

Health Populi

FEBRUARY 12, 2019

To reach patients where they live, work and play, most providers expanding telehealth plan to add different modes of care such as chat, video, and asynchronous communication between clinicians and consumers, shown in the horizontal bar chart. Over half will also add access to physician specialists.

Follow-Up 97

Follow-Up Insurance Communication Patient Experience 97

Practice Builders

AUGUST 11, 2024

Understanding these complaints instead of taking the position of stubborn ignorance is the first step toward improving patient experience. In this blog post, we talk about some of the most common patient complaints against doctors and hospitals and how healthcare providers can address these issues. And we are not overreacting.

Appointments 52

Appointments Patient Experience Communication Patient Satisfaction 52

Guideway Care

APRIL 9, 2024

While the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a significant tool in measuring patient satisfaction, it represents a single aspect of the overall patient experience. This is possible by integrating HCAHPS findings with broader patient experience information.

Patient Satisfaction 52

Patient Satisfaction Patient Experience Discharges Outpatient Care 52

Health Populi

NOVEMBER 5, 2020

CES explored perspectives on air quality (such as smoke and carbon monoxide), cleaning, communication (e.g., The most commonly-owned healthy home products are solutions for air quality, water quality, personal hygiene, fitness, security, cooking and communication. cast to communicate their collective political will.

Customer Service 109

Customer Service Communication Follow-Up Medication 109

Health Populi

OCTOBER 3, 2019

But if they were offered telehealth services, most people over 50 would be interested in care when traveling, for follow-up visits (say, to manage previously-diagnosed chronic conditions like heart disease or diabetes), and after surgeries. We’re in the Field of Dreams moment in telehealth, especially for older people.

Follow-Up 83

Follow-Up Appointments Collaboration Scheduling 83

Health Populi

JANUARY 14, 2025

She can then connect a list of the missing ingredients to her Instacart account, and those foodstuffs can be delivered to her home or she can pick up the groceries at her preferred food market. In this vision of connected health at home, behavior change is a key goal, and Umi is the family health coach.

Follow-Up 62

Follow-Up Medication Hospital Collaboration 62

Health Populi

JUNE 6, 2021

.” Across all plans, consumers’ Net Promoter Scores (NPS) have increased year over year since 2019 when they hit a low of 11, now up 7 points in 2021 to 18. Consumers’ satisfaction with both health plan websites and information and communication. The post Telehealth Bolsters Patient Satisfaction (J.D.

Patient Satisfaction 87

Patient Satisfaction Patient Experience Follow-Up Communication 87

Health Populi

MAY 30, 2022

Some people could not work from home due to the nature of their jobs requiring up-close-and-personal human touch; other workers lacked households with broadband or WiFi connectivity, limiting their ability to do work tasks that could have been remotely accomplished. As a result, more people in the U.S. It’s true to say that in the U.S.

Billing 105

Billing Insurance Customer Service Patient Experience 105

CollaborateMD

MARCH 20, 2025

Reporting and Analytics : Provide actionable insights into practice performance, patient trends, and revenue generation. Task Automation : Simplify repetitive tasks such as sending reminders, generating reports, or follow-ups with automation. Is the data backed up on a mirrored out-of-state site?

Appointments 52

Appointments Billing Scheduling HIPAA 52

Health Populi

OCTOBER 17, 2023

.” And across all technologies assessed in this study, it was AI and machine learning that the health care finance execs pointed to as a top-three investment priority, followed by improving the patient experience (among 37%), and automating business processes (32%). Bank explained in the report.

Billing 83

Billing Patient Experience Follow-Up Insurance 83

Walker Info - Patient Experience

JULY 18, 2023

Sometimes the answer is obvious: For a company that services hospital machinery, key equipment that is not up and running can translate into delays in diagnosing and treating patients. The closed-loop process is an integral component of best-in-class customer experience (CX) programs. Who should “own” the follow-up process?

Follow-Up 52

Follow-Up Best Practices Documentation Triage 52

MedicalGPS

NOVEMBER 30, 2022

This understanding will also help your care team set patient expectations and improve the patient experience as it relates to telephone communication with your practice. Correlation Analysis: Key Touch Points of the Patient Experience. Assign each message to a staff member for follow-up.

Patient Experience 52

Patient Experience Communication Follow-Up Collaboration 52

Health Populi

NOVEMBER 28, 2023

On the patient-demand side, start with 50% of patients not following up recommendations after an imaging visit. It is up to us to adapt and embrace it, or be left behind. Two of these feel newer and deserve calling out — that of “protector” and “communicator.”

Communication 87

Communication Diagnostics Outpatient Care Triage 87

ACI Medical & Dental School

AUGUST 8, 2024

Their responsibilities extend beyond assisting dentists during procedures; they also manage administrative tasks, patient care, and ensure the office complies with health regulations. This multifaceted role is vital for delivering high-quality dental care and creating a positive patient experience.

Sterilization 52

Sterilization Follow-Up Vital Signs Appointments 52

Health Populi

FEBRUARY 9, 2021

At the start of CES 2021, I had the opportunity to catch up with Karsten Russell-Wood, Portfolio Marketing Leader, Post Acute & Home, Connected Care at Philips. We meet George and Audrey in their open kitchen-dining room space, with George finishing up a conversation with his cardiologist via a tablet.

Discharges 144

Discharges Hospital Follow-Up Vital Signs 144

Medical Advantage

MARCH 8, 2024

The platform is designed to not only enhance the patient experience but also streamline administrative tasks and boost the overall efficiency of your practice. athenahealth communicator’s diverse features include a web-based portal, automated messaging, and online scheduling.

Appointments 52

Appointments Communication Patient Satisfaction Scheduling 52

Health Populi

APRIL 1, 2024

The overall takeaway for patients in this study is that health care is disconnected from consumers, in the words of the JPM/InstaMed report. “The data clearly show that when innovative options are implemented, growth and optimization soon follow.” The financial lives of patients in America continues to play out in U.S.

Billing 87

Billing Communication Follow-Up Medication 87

Arkenea

OCTOBER 16, 2024

Healthcare website accessibility tools and best practices help hospitals to up their accessibility game and design a compliant site for users. It helps to attract patients who are looking for something that doesn’t suppress them due to their disability. Did you know that only 4.9 percent were non-compliant.

Best Practices 84

Best Practices Communication Tests Hospital 84

Northwest Suburban College

DECEMBER 6, 2024

Mastering these skills not only helps in managing the office efficiently but also plays a critical role in patient care and satisfaction. Both medical billing and insurance processing require attention to detail and strong communication skills. This reduces errors and speeds up the reimbursement process.

Medical Assistant 52

Medical Assistant Billing Insurance Medication 52

CollaborateMD

SEPTEMBER 13, 2024

Here are five benefits you can enjoy from insights provided by patients: Improved patient satisfaction:  Regular feedback helps you find and solve problems in your practice. These fixes can lead to higher patient satisfaction. More revenue:   Studies  link positive patient experiences with increased hospital revenue.

Follow-Up 52

Follow-Up Appointments Patient Satisfaction Billing 52

Guideway Care

DECEMBER 23, 2024

Transitional care management (TCM) plays a critical role in reducing hospital readmissions by ensuring patients receive proper care and support as they transition from the hospital to home. By focusing on follow-up care, medication management, and patient education, TCM addresses the primary factors leading to readmissions.

Discharges 52

Discharges Follow-Up Patient Satisfaction Transfers 52

Health Populi

MARCH 19, 2024

I have no skin in this game except to review ongoing research, feed it into my own learnings, and share them out in my work and communication. In this poll, 2 in 5 U.S.

Insurance 77

Insurance Follow-Up Communication Tests 77

Health Populi

SEPTEMBER 12, 2023

Elsevier first conducted research among doctors and nurses for the Clinician of the Future report in 2022, following up this year’s survey research online among 2,607 clinicians working around the world: Elsevier polled 365 U.S. clinicians for the 2023 research (fielded in April and May 2023).

Collaboration 101

Collaboration Follow-Up Care Plan Communication 101

Health Populi

JULY 24, 2023

Before we explore the details and what’s under the hood of the offer, note the price and how it’s communicated in this snippet from the program’s website: the health consumer can “unlock $400 in value for just $39.99.” You can read more about GNC Health’s details here on the website.

Insurance 118

Insurance Acute Care Billing HIPAA 118

Health Populi

OCTOBER 6, 2022

For DTC telehealth, LiveHealth Online ranked #1 with an Index score of 869, followed by Doctor on Demand, eVisit, MyTelemedicine, and Teladoc all ranking above the average Index score among DTCs of 843. For health plan-provided telehealth, Humana topped the list, followed by Aetna in second place.

Follow-Up 87

Follow-Up Patient Satisfaction Insurance Medication 87

Health Populi

JUNE 22, 2018

One-third of people cite mental health as a goal, closely followed by improving finances. The annual checkup is the top-ranked opportunity consumers identify to communicate with their physician: I repeat, “annual” check up.

Follow-Up 84

Follow-Up Scheduling Communication Patient Experience 84

Health Prime

FEBRUARY 7, 2024

When paired with diminishing payer reimbursements, the importance of collecting balances escalates significantly. Effective collections are multifaceted and require a strategic blend of proactive measures, clear communication, and innovative technologies. Clear and concise statements are essential for effective communication.

Billing 52

Billing Follow-Up Communication Insurance 52

Relias

JANUARY 30, 2024

Improving patient experience scores is a goal for many healthcare organizations — and for good reason. Patient experience is directly tied to patient retention, reimbursement, and in many cases, better patient outcomes. Does patient satisfaction equal better health outcomes?

Patient Satisfaction 52

Patient Satisfaction Patient Experience Scheduling Hospital 52