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New CE to Develop Communication Skills in Healthcare

NHA Now

The patient experience is largely dependent on effective communication with care providers. Are you using proven communication techniques to help improve the patient experience, and potentially lead to better patient outcomes? This series will discuss effective communication techniques, de-escalation techniques, and workplace civility.

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Patient Interaction: Essential Strategies for Medical Administrative Assistants

Northwest Career College

Medical administrative assistants may face difficult situations, especially when dealing with challenging patients. Role of Medical Administrative Assistants Medical administrative assistants provide essential support for medical office operations. Active listening is crucial when dealing with anxious patients.

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Meet a Champion of Nursing Diversity: Suzette Porter

Minority Nurse

Suzette Porter, MBA, BSN, RN, is an elder care nurse manager and adjunct faculty member who has been with Hackensack University Medical Center (HUMC) for over 25 years. Meet Suzette Porter, MBA, BSN, RN, an elder care nurse manager at Hackensack University Medical Center, and an adjunct instructor for JFK Muhlenberg Nursing School.

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You Asked, We Answered; 12 Questions about Trauma-Informed-Care

Relias

Recommend participation in positive, community-based activities. Make medical/psychiatric referrals as needed. For this reason, it is crucial that all staff members, regardless of their roles, be given the same trauma-informed training and communication as clinical staff. Encourage physical exercise.