NHA Now

MARCH 11, 2020

The patient experience is largely dependent on effective communication with care providers. Are you using proven communication techniques to help improve the patient experience, and potentially lead to better patient outcomes? This series will discuss effective communication techniques, de-escalation techniques, and workplace civility.

Communication 52

Communication De-Escalation Medical Administrative Assistant Certification 52

Northwest Career College

JUNE 28, 2024

Medical administrative assistants may face difficult situations, especially when dealing with challenging patients. Role of Medical Administrative Assistants Medical administrative assistants provide essential support for medical office operations. Active listening is crucial when dealing with anxious patients.

Medical Administrative Assistant 40

Medical Administrative Assistant De-Escalation Medication Communication 40

Minority Nurse

FEBRUARY 7, 2024

Suzette Porter, MBA, BSN, RN, is an elder care nurse manager and adjunct faculty member who has been with Hackensack University Medical Center (HUMC) for over 25 years. Meet Suzette Porter, MBA, BSN, RN, an elder care nurse manager at Hackensack University Medical Center, and an adjunct instructor for JFK Muhlenberg Nursing School.

Huddles/Rounds 115

Huddles/Rounds De-Escalation Teamwork Communication 115

Relias

JANUARY 27, 2023

Recommend participation in positive, community-based activities. Make medical/psychiatric referrals as needed. For this reason, it is crucial that all staff members, regardless of their roles, be given the same trauma-informed training and communication as clinical staff. Encourage physical exercise.

De-Escalation 98

De-Escalation Continuing Education Documentation Communication 98