Communication De-Escalation Medical Administrative Assistant 
Northwest Career College
JUNE 28, 2024
Medical administrative assistants may face difficult situations, especially when dealing with challenging patients. Role of Medical Administrative Assistants Medical administrative assistants provide essential support for medical office operations.
NHA Now
MARCH 11, 2020
The patient experience is largely dependent on effective communication with care providers. Are you using proven communication techniques to help improve the patient experience, and potentially lead to better patient outcomes? This series will discuss effective communication techniques, de-escalation techniques, and workplace civility.
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