Northwest Career College

DECEMBER 18, 2024

Providing good customer service is critical to doing your job well. Why is customer service so important? It helps build trust with patients, makes their visit more pleasant, and ensures the office runs smoothly. Warm Greetings to Patients First impressions do count. Take a moment to smile and say hello.

Medical Administrative Assistant 40

Medical Administrative Assistant Customer Service Medication Appointments 40

Northwest Career College

MAY 9, 2024

Medical Administrative Assistants (MAAs) play a crucial role in the daily operations of healthcare administration, ensuring effective communication and patient care. Medical administrative assistants are also responsible for greeting patients, answering phones, and assisting with other general office duties as needed.

Medical Administrative Assistant 40

Medical Administrative Assistant Medical Terminology Medication Customer Service 40

Northwest Career College

AUGUST 1, 2024

The Role of the Front Desk The front desk is the most frequent contact point for patients visiting a dental practice, forming an essential part of their experience. Customer service and communication skills, bundled with organizational skills, go a long way in helping a practice run smoothly.

Customer Service 40

Customer Service Communication Patient Satisfaction Billing 40

Northwest Suburban College

APRIL 11, 2024

Their primary responsibilities include processing and dispensing prescriptions, managing inventory, maintaining patient records, and providing exceptional customer service. Pharmacy Technicians must be able to communicate effectively with patients, especially when providing medication instructions or answering inquiries.

Patient Safety 52

Patient Safety Patient Records Long Term Care Communication 52

Northwest Suburban College

APRIL 18, 2024

Pharmacy technicians also collaborate with pharmacy staff and other healthcare professionals for optimal patient care. With the advancement in technology, pharmacy technicians are now trained to use computer systems to perform essential tasks such as filling prescriptions, maintaining patient records, or creating insurance claim forms.

Certification 52

Certification Long Term Care Customer Service Patient Care 52