Remove Communication Remove Customer Service Remove Insurance
article thumbnail

New Year Insurance Blues: 6 Tips to Get a Jump on any Policy Changes

Amber Pharmacy

The end of the year and the start of a new one can usher in many changes, amongst them – insurance policy changes. Even if your medical insurance isn’t changing in the new year, your pharmacy processor may change. It is important to look at and note any changes on any new card you receive from your insurance company.

article thumbnail

Patients Growing Health Consumer Muscles Expect Digital Services

Health Populi

One-half of patients in the Cedar study were frustrated about health care providers’ lack of digital administrative tools to help people pay bills online and/or access insurance information, for example. That’s a new bar not just for retail and banking, but for health care and insurance as well.

Billing 97
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Blue Shield CA, CVS Caremark & the mystery of the extra $116

The Healthcare Blog

The cast members are: me, my MD, the (sort of) independent pharmacy that delivers, Alto, and my insurer Blue Shield of California and its PBM CVS Caremark, which also owns a mail order pharmacy. At the end of the year, COBRA expired and I went to buy insurance on the California exchange. I’ll pay $10 more every 3 months for that.

Insurance 119
article thumbnail

The Patient as Consumer and Payer – A Focus on Financial Stress and Wellbeing

Health Populi

It’s important to note that health care cost fiscal stress is not only a symptom for people lacking health insurance. What is not commonly discussed is that medical bill problems are very common among people who have insurance and not only the uninsured.

Billing 105
article thumbnail

The ROI on Patient Experience = Loyalty, Trust and Revenue – Listening to Accenture

Health Populi

adult consumers’ views on healthcare providers and health insurance plans. Experience factors that underpin members’ switch mentality include incorrect or inaccurate information provided by the plan, inability to get questions answered, and poor interaction with customer service and digital platforms.

article thumbnail

Talk to Me About My Health, Medicare Advantage Beneficiaries Tell J.D. Power

Health Populi

Those ratings have a lot to do with information and communication, according to J.D. Customer service. Information and communication, and. Power they have experienced the three sub-components that make up “information and communication.” Power’s 2019 Medicare Advantage Plan Study. Provider choice.

article thumbnail

The Vital Role of Pharmacy Technicians in Health Care Delivery

Northwest Suburban College

Customer Service and Patient Care Providing exceptional customer service and support is a vital aspect of a Pharmacy Technician’s role, as they often act as the first point of contact between patients and the pharmacy team.