Five Star Customer Service Through Patient Courtesy, Waiting Room Rounding, and Phone Etiquette
MedicalGPS
OCTOBER 26, 2022
Fostering Five-Star Customer Service – Attitude Makes the Difference. Why Waiting Room Rounding is Essential. The patients’ perception of quality, both service quality and the quality of care, decreases proportionately to the length of wait time (1). Developing a Waiting Room Rounding Program.
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