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Barbara Bosah, MS, RN, PCCN, is a highly skilled nurse manager in the thoracic and surgical intermediate care unit and vascular progressive care unit at the University of Maryland Medical Center (UMMC), downtown campus in Baltimore, MD. Our unit specializes in providing care for some of the sickest patients within the Maryland region.
In one case, the company has been collaborating with a health system operating 23 hospitals. As part of this project, the team asked, “How can we make this a more open environment for data flow, with analytics on top?”. Another facet of telehealth is in helping to scale intensive care units (ICUs).
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Customer experience, or CX, has become an important management strategy in today’s business environment. In fact, for many customers, deciding where to go for coffee, where to buy groceries, or where to shop online is often based more on the experience they desire rather than the price they will pay or the product they’ll purchase.
But some of it is patient feedback data. Patient feedback in healthcare provides valuable insights into the service provider’s performance. Understanding your patients’ experiences is crucial for driving service quality improvements. It also boosts patient satisfaction. And a powerful one at that.
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Internal Audit is uniquely positioned in an organization and getting the opportunity to see how a company operates and, most importantly, how C-Suites prioritize solutions, has been one of the best decisions I’ve made on the road to becoming a CISO. JSK: You moved into the Amedisys organization in 2018 as Chief Information Security Officer.
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If you’re in health care and don’t live under a rock, you have probably heard that United Health Group (UHG) has acquired PatientsLikeMe (PLM). Following a review by the Committee on Foreign Investment in the United States (CFIUS), the government mandated that iCarbonX divest its ownership in PLM. But the U.S. citizens’ personal data.
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