Health Populi

SEPTEMBER 25, 2023

Three in four nurses working in hospitals care about the success of their institution — “they show up and gown up…yet only 57% feel a sense of ownership in their hospitals, leaving leaders to expect 100% quality to be delivered by about half of the nursing workforce.”

Follow-Up 149

Follow-Up Hospital Admissions Best Practices 149

MedicalGPS

NOVEMBER 30, 2022

This understanding will also help your care team set patient expectations and improve the patient experience as it relates to telephone communication with your practice. Correlation Analysis: Key Touch Points of the Patient Experience. Assign each message to a staff member for follow-up.

Patient Experience 52

Patient Experience Communication Follow-Up Collaboration 52

MedicalGPS

SEPTEMBER 7, 2022

Endeavor for Excellence: Step 4 – Establish Performance Baselines If you have been following along for the redeployment of MedicalGPS’ service improvement program, this week we move into Step #4 — establishing baseline performance measures. Review the list. If that is the case, great!

Customer Service 52

Customer Service Patient Experience Patient Satisfaction Appointments 52

Guideway Care

NOVEMBER 21, 2023

In a recent article published in Healthcare Business News, Craig Parker, CEO, Guideway Care, delves into the transformative role that care guidance plays in addressing non-clinical factors that contribute significantly to patient issues, totaling up to 80%. healthcare system.

Patient Care 52

Patient Care Follow-Up Communication Appointments 52

Health Populi

AUGUST 27, 2024

For early discharge monitoring , being moved from inpatient monitoring to home monitoring with follow-up care and support, again in the comfort and safety of that patient’s home. Today, Verizon announced its entry into the smart ring marketspace in collaboration with Ultrahuman’s Ring AIR product line.

Vital Signs 71

Vital Signs Hospital Discharges Collaboration 71

Northwest Suburban College

FEBRUARY 29, 2024

. – Smoking cessation and substance abuse prevention: Medical Assistants can provide guidance and support to patients seeking to quit smoking or overcome substance abuse, drastically reducing their risk for long-term health complications.

Medical Assistant 52

Medical Assistant Medication Patient Education Vital Signs 52

Northwest Suburban College

JANUARY 25, 2024

Enhanced Patient Engagement: Providing accurate, actionable information fosters a sense of ownership and responsibility in patients, enhancing their motivation to engage in their healthcare journey. Encourage Questions and Dialogue: Invite patients to ask questions and voice their concerns during education sessions.

Patient Education 52

Patient Education Medical Assistant Medication Medical Terminology 52

Valant

MARCH 26, 2024

Standardizing technology systems can make all the difference to the efficiency of your workflow, the patient experience, the ease of training new staff, and your practice’s capacity to grow profits. Patients, too, likely have opinions and how they want and need to interact with your practice.

Scheduling 52

Scheduling Billing Patient Experience Appointments 52

Minority Nurse

MARCH 13, 2024

With over 14 years of experience leading care teams for patients with complex medical conditions, she is passionate nursing leader who fosters dynamic and supportive work environments that encourage continuous learning and professional growth. Accessibility promotes open communication and collaboration.

Unit Organization and Environment 105

Unit Organization and Environment Collaboration Teamwork Patient Care 105

DropStat

FEBRUARY 25, 2024

Language barriers in healthcare prevent or hinder some healthcare stakeholders from reaching out for healthcare , and when they are in a healthcare setting, it may prevent the patient from understanding their healthcare situation and how to follow healthcare protocol.

Unit Organization and Environment 52

Unit Organization and Environment Scheduling Follow-Up Documentation 52

CollaborateMD

DECEMBER 21, 2023

Medical and clinical records make up the bulk of that information. But some of it is patient feedback data. Patient feedback in healthcare provides valuable insights into the service provider’s performance. Understanding your patients’ experiences is crucial for driving service quality improvements.

Patient Satisfaction 52

Patient Satisfaction Patient Experience Unit Organization and Environment Appointments 52

Walker Info - Patient Experience

JUNE 20, 2023

A company objective might be to ramp up sales. While recent years have shifted many of these interactions to the virtual world, there are still numerous opportunities for an interactive experience. Meeting platforms offer whiteboards and other tools that increase collaboration. How actionable is it?

Communication 52

Communication Follow-Up Collaboration Appointments 52

Health Populi

MARCH 13, 2024

adults’ levels of trust in health care services and suppliers, finding the greatest trust lies with a consumer’s local pharmacy (for 77% of consumers), followed by hospitals (for 73% of people) and in third rank, health technology (63%). The 2023 Edelman Trust Barometer gauged U.S. public health, as well.

Collaboration 108

Collaboration Best Practices Triage Follow-Up 108

Health Populi

APRIL 18, 2023

This is the eighth annual global FHI report, with detailed country-specific analyses to follow for the U.S. ” The FHI 2023 research revealed three major themes: To address clinician shortages and burnout, and solve financial pressures, investments in AI will ratchet up to enhance clinical decision support and productive workflows.

Hospital 62

Hospital Acute Care Follow-Up Collaboration 62

Health Populi

MARCH 1, 2022

Increasingly, voice tech will be used for health care tasks and workflows among both clinicians and providers as well as patients, caregivers, and consumers. In the convergence of voice and health, Teladoc announced a collaboration with Alexa, discussed in this press release. and Arlington where it already operates.

Follow-Up 62

Follow-Up Collaboration Insurance Medication 62

Health Populi

OCTOBER 3, 2019

But if they were offered telehealth services, most people over 50 would be interested in care when traveling, for follow-up visits (say, to manage previously-diagnosed chronic conditions like heart disease or diabetes), and after surgeries. We’re in the Field of Dreams moment in telehealth, especially for older people.

Follow-Up 83

Follow-Up Appointments Collaboration Scheduling 83

Health Populi

MARCH 2, 2021

Most of these live video calls were also done through a service offered by consumers’ health care providers (doctors/clinicians), followed by services offered by insurance companies. Live video calls were used by most people across all age groups assessed (18-34, 35-54, and 55+).

Follow-Up 174

Follow-Up Insurance Hospital Medication 174

Health Populi

OCTOBER 5, 2020

Across all providers, AmWell scored highest at 885, followed by Doctor on Demand with 879 points. Cigna, the highest-scoring payer-backed telehealth organization, racked up 874 points on the 1,000-point scale. In the study, J.D. Health Populi’s Hot Points: Since the pandemic emerged in the U.S.

Physical Exams 147

Physical Exams Customer Service Insurance Follow-Up 147

MedicalGPS

JANUARY 11, 2023

It is imperative that the scheduling problem be solved to provide adequate care, improve patient satisfaction, increase revenue and make the physician’s practice run as smoothly as possible. Following are key strategies to make scheduling more efficient. Provider guidance is the key.

Scheduling 52

Scheduling Appointments Patient Satisfaction Follow-Up 52

Health Prime

JANUARY 24, 2024

The focus is shifting significantly from mere video consultations to comprehensive virtual care experiences. Healthcare providers must focus on delivering a holistic patient experience, leveraging technology to enhance communication, education, and overall satisfaction.

Billing 52

Billing Communication Appointments Medication 52

Relias

FEBRUARY 26, 2024

Coordination of care is the process of organizing and integrating health care services for patients across care settings and providers. In emergency care settings, care coordination can involve immediate care, hospital admission, discharge planning, follow-up care, and post-acute care. What is care coordination?

Care Plan 52

Care Plan Patient Satisfaction Acute Care Collaboration 52

Health Populi

FEBRUARY 12, 2019

Telehealth vendors are collaborating with pharmacies and other retail health sites to scale offerings in communities visible to consumers to help virtual care become more accessible and “discoverable.” Addressing chronic disease was cited by 17% of providers, followed by follow-up care and oncology.

Follow-Up 97

Follow-Up Insurance Communication Patient Experience 97

Relias

DECEMBER 18, 2023

Instead of immediately putting new nurses directly into patient care, residency programs prepare them with additional skills before they begin independent practice. Nurse residency programs benefit both nurses and hospitals. Burnout can cause nurses to leave their jobs and directly impact their ability to provide quality care.

Critical Thinking 69

Critical Thinking Problem Solving Skills Hospital Follow-Up 69

Walker Info - Patient Experience

MARCH 10, 2022

Spanning months or perhaps even up to two years, the roadmap plots a path for what successful experience management will look like for an organization. For example, a roadmap focused on experience management might list a two-hour training on XM for senior leaders alongside the launch of a customer loyalty survey.

Follow-Up 52

Follow-Up Collaboration Best Practices 52

Health Populi

JANUARY 20, 2019

The consulting team assesses both patient experience and care pathways, beyond just the historical role of selling medical devices to health care providers. For this service, Philips is collaborating with the Toothpic dental network. Sean grew up in Teesside in Yorkshire, in northeastern England.

Follow-Up 96

Follow-Up Patient Experience Collaboration Hospital 96

Health Populi

MAY 25, 2021

When a new technology or product starts to get used in a market, it follows a diffusion curve whose slope depends on the pace of adoption in that market. The first chart from the CDC illustrates that dramatic growth in the use of telehealth ratcheting up since the first case of COVID-19 was diagnosed in the U.S.

Follow-Up 83

Follow-Up Appointments Collaboration Communication 83

Health Populi

OCTOBER 1, 2019

In collaboration with highly-qualified doctors and healthcare providers, we’ve built a digital health platform that is changing the way people talk about and receive the care they need.” Now consider GoodRx, linking up with HeyDoctor to help the prescription drug discounting platform expand telehealth services.

Follow-Up 63

Follow-Up Collaboration Insurance Medication 63

CollaborateMD

JUNE 18, 2024

It will define patient engagement and examine its significance. This guide will set your practice up for success in the fast-evolving healthcare landscape. It’s an exciting time to be operating, and positive patient outcomes have never been more accessible. They also increase the likelihood of patient follow-through.

Appointments 52

Appointments Scheduling Patient Satisfaction Communication 52

Health Populi

APRIL 16, 2024

This post follows up Part 1 of a two-part series I’ve prepared in advance of the AHIP 2024 conference where I’ll be brainstorming these scenarios with a panel of folks who know their stuff in technology, health care and hospital systems, retail health, and pharmacy, among other key issues. For 2030, consider….

Follow-Up 77

Follow-Up Tests Insurance Hospital 77

Health Populi

APRIL 22, 2020

Stress is up, smoking increasing, drinking more alcohol… Americans are tapping into a variety of coping mechanisms in the coronavirus outbreak, with health on their collective minds. Toluna and Harris Interactive are collaborating on the COVID-19 Barometer , publishing biweekly data on consumers’ views on the coronavirus pandemic.

Follow-Up 71

Follow-Up Collaboration Insurance Hospital 71

Health Populi

JULY 15, 2019

For context, this chapter follows two that explain how patients in the U.S. My most recent favorite is Xealth, which enables providers to “prescribe,” or order up, stuff for patients from one platform via streamlined Amazon-style workflow. More details for this can be found here.

Follow-Up 126

Follow-Up Collaboration Insurance Medication 126

Walker Info - Patient Experience

JANUARY 11, 2023

How many less-than-great experiences can you add up? In today’s Experience Economy, establishing a customer-centric culture is key to survival. Building a culture around the customer experience lets everyone know—both inside and outside the organization—that the consumer comes first. Unfortunately, that is not the case.

Follow-Up 52

Follow-Up Customer Service Collaboration Communication 52

Health Populi

FEBRUARY 19, 2019

Some innovators have invested the time and money to undergo FDA clearance; some have collaborated with health care providers and researchers to build evidence cases and calculate cost-effectiveness or ROI for their use. Life video telehealth adoption was most prominent among younger patients, 18 to 34, living in urban geographies.

HIPAA 82

HIPAA Follow-Up Collaboration Medication 82

Walker Info - Patient Experience

DECEMBER 29, 2021

Foster ongoing collaboration with digital teams. When CX and digital transformation teams collaborate, there’s a better chance the customer perspective will influence digital design and drive ongoing iterations to make the company’s digital experience the best it can be. Sometimes a 5-point scale of stars or emojis is used.

Follow-Up 52

Follow-Up Collaboration Customer Service Billing 52

Health Populi

FEBRUARY 2, 2021

“We” was a trio including Antoinette Thomas (@NurseTechExec1), Chief Patient Experience Officer with Microsoft, David Ryan (@DavidPRyan), former long-time Global Head of Intel’s Health/Life Science business; and, me. Thanks to my collaborators, Antoinette and Dave, demonstrating all these traits in our ATA session.

Huddles/Rounds 62

Huddles/Rounds Follow-Up Patient Experience Billing 62

Health Populi

JUNE 7, 2019

Disney Institute’s Julianna Alley followed up with a discussion about Disney’s values and success factors. A central tenet of this, I came to learn this week, was the following mantra: “We have learned to be intentional where others may be unintentional.”. In Steve’s words, “Fox people [link up] with Fox, and CNN’s with CNN’s.”.

Follow-Up 87

Follow-Up Patient Experience Medication Billing 87

Health Populi

JUNE 26, 2018

Sara Holoubek, Luminary Labs’ CEO, followed up with a provocative discussion about ethical challenges in light of the growing roster of digital technologies that are being applied in healthcare at a dizzying rate: AI, blockchain, voice-enabled solutions, autonomous cars, and digital therapeutics, to name a few.

Follow-Up 75

Follow-Up Customer Service Patient Centered Care Medication 75