MedicalGPS

SEPTEMBER 7, 2022

Endeavor for Excellence: Step 4 – Establish Performance Baselines If you have been following along for the redeployment of MedicalGPS’ service improvement program, this week we move into Step #4 — establishing baseline performance measures. The minimum score was 44.67%, which occurred in November of 2021. See Figure 2.

Patient Experience 52

Patient Experience Customer Service Patient Satisfaction Follow-Up 52

MedicalGPS

AUGUST 24, 2022

E4E has been field tested in hundreds of physician practices, in both primary care and specialty care settings, resulting in measurable, tangible improvements to practice workflow and customer service quality levels.

Customer Service 52

Customer Service Patient Experience Best Practices Appointments 52

Arkenea

JULY 5, 2024

We prioritize creating a safe space for my teams to share ideas, test new approaches, and learn from successes and failures. We regularly revisit our toolbox and add more AI tools that bring efficiency, hold thinking workshops, and cross-functional collaborations to spark creativity and drive innovation.

Vital Signs 52

Vital Signs Customer Service Communication Diagnostics 52

Health Populi

JUNE 26, 2018

I’m delighted to be in her collegial circle, speaking at the conference about the evolving healthcare consumer who’s financially strapped, stressed-out, and Amazon Primed for customer service. Then add a social element and, hey, you have a buddy for fitness collaboration when running.

Follow-Up 75

Follow-Up Customer Service Patient Centered Care Medication 75

ACI Medical & Dental School

MARCH 9, 2024

Teamwork skills to collaborate effectively with other administrative staff and healthcare professionals. Customer Service Orientation: Dedication to providing excellent service to patients by addressing inquiries, scheduling appointments promptly, and ensuring a positive experience.

Medical Secretary 52

Medical Secretary Medication Medical Terminology Unit Organization and Environment 52

Accepted Blog

JUNE 24, 2024

Many people make the mistake of simply listing their job duties or the lab tests they learned. Example: I also took the initiative to reach out to neighboring labs to foster a collaborative environment and enhance research networks. Not just what you say but how you say it really matters here.

Admissions 40

Admissions Customer Service Discharges Hospital 40

Walker Info - Patient Experience

DECEMBER 29, 2021

Foster ongoing collaboration with digital teams. The value the CX team brings is the voice of the customer — integrating customer feedback and insights into the digital transformation in a broad, systematic, and ongoing fashion. If the company has a customer service department, contacting it may be an option.

Follow-Up 52

Follow-Up Collaboration Customer Service Billing 52