A ‘SEET’ at the Table: Managing the Four Drivers of Patient Experience
Walker Info - Patient Experience
JANUARY 20, 2025
Improving Access and Outcomes Using Success, Effort, Emotion, and Trust Metrics A nurse enters a hospital room for a routine blood draw. She greets the patient, explains why she is there, and begins the task. Hospitals with higher patient experience scores report a 161% better net margin than competitors with low scores. [1]
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