Guideway Care

APRIL 18, 2024

Hospitals are continually improving patient satisfaction and quality. While some organizations assume high-quality care will lead to high patient satisfaction, the situation is often more complex. These surveys assess the patients’ experiences and overall satisfaction with care.

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Patient Satisfaction Customer Service Hospital Patient Experience 52

Health Prime

SEPTEMBER 12, 2024

This principle includes your Revenue Cycle Management (RCM) process from end-to-end, positioning it as a core for proper trustworthiness or effectiveness and patient satisfaction. Read more about this in our blog 4 steps to improve your patient payments process.

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Patient Satisfaction Billing Insurance Medication 93

Walker Info - Patient Experience

FEBRUARY 1, 2023

Patient experience is more than feeling good about feeling good. In fact, more than 70% of patients would switch healthcare providers to improve their experience. Improving patient experience scores through value-based care should be at the top of every health system’s to-do list.

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Patient Experience Patient Satisfaction Appointments Scheduling 52

Guideway Care

JUNE 10, 2024

Since the public is more and more willing to use modern technology in the healthcare process, healthcare providers can integrate effective strategies in improving patient experience. Most practitioners, providers, and health systems have adopted the 4 P’S of patient experience to ensure exceptional services.

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Patient Experience Patient Satisfaction Patient Safety Follow-Up 52

Health Prime

APRIL 11, 2024

However, Practice Optimization takes a holistic approach, addressing operational efficiency, staff productivity, and patient satisfaction. It goes beyond financial considerations and includes workflow management, staff productivity, and patient engagement. Subscribe to the Health Prime blog.

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Billing Patient Satisfaction Scheduling Follow-Up 105

Health Prime

JUNE 20, 2024

Maximizing interventions to protect HCPs, patients, and visitors is always critical, including when considering strategies to address staffing shortages. However, with fewer healthcare professionals available, patient-to-provider ratios increase, leading to longer wait times, rushed appointments, and reduced patient satisfaction.

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Billing Patient Care Appointments Patient Satisfaction 105

Health Prime

JANUARY 29, 2025

This proactive approach should include: Optimize your technology efforts to collect every dollar your practice has earned Maximize cash flow Optimize your workflows Deliver an outstanding patient experience Here are some ways you can optimize your patient payment process with technology: 1. Subscribe to the Health Prime blog.

Billing 52

Billing Patient Satisfaction Transfers Medication 52

Guideway Care

APRIL 9, 2024

While the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a significant tool in measuring patient satisfaction, it represents a single aspect of the overall patient experience. This is possible by integrating HCAHPS findings with broader patient experience information.

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Patient Satisfaction Patient Experience Discharges Outpatient Care 52

Health Prime

MARCH 21, 2024

Transparent patient billing Clear and transparent communication of financial responsibilities to patients is essential for fostering a positive patient experience. The results are increased revenue, reduced costs, process improvements, and enhanced patient experience. Subscribe to the Health Prime blog.

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Billing Medication Follow-Up Appointments 105

Guideway Care

JUNE 18, 2024

The ever-changing landscape of healthcare requires optimum patient satisfaction for service providers to achieve success. government’s Agency for Healthcare Research and Quality to shape how physicians approach patient care. Physicians look to their HCAHPS scores to gain valuable insights into their patients’ experiences.

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Patient Satisfaction Patient Experience Patient Centered Care Scheduling 52

Guideway Care

JULY 1, 2024

Long wait times at healthcare facilities are frustrating and inconvenient for patients. Besides the immediate discomfort, prolonged waiting can affect overall patient satisfaction. Let’s explore how wait times affect customer satisfaction.

Patient Satisfaction 52

Patient Satisfaction Patient Experience Scheduling Communication 52

Practice Builders

AUGUST 11, 2024

Patient satisfaction is one of the most critical outcomes to achieve in the complex world of healthcare, and as a result, there is no surprise in practice owners and medical specialists being vulnerable to complaints. Why is Focusing on Patient Experience a Must? Trained staff can improve the patient-provider experience.

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Appointments Patient Experience Communication Patient Satisfaction 52

Minority Nurse

JUNE 22, 2022

The clinic will be an oasis to the community because there will be trained staff, knowledgeable regarding care services, resources, and specialized information who understand the patients better, and are able to facilitate a positive patient experience during their hospital contact and even in their homes.”.

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Patient Satisfaction Communication Hospital Appointments 98

Practice Builders

MARCH 28, 2024

In this blog post, we’ll explore how these metrics can help practitioners build a culture of continuous improvement and patient-centric care, promote healthcare equity, and help medical practices deliver the highest quality of care to their patients.

Patient Satisfaction 59

Patient Satisfaction Emergency Response Collaboration Patient Care 59

Guideway Care

APRIL 2, 2024

What should you expect from HCAHPS patient experience surveys? Various aspects of the patient experience, including communication with healthcare providers, cleanliness and silence in the hospital, pain management, and willingness to recommend the hospital.

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Hospital Patient Experience Patient Satisfaction Patient Care 52

Guideway Care

DECEMBER 23, 2024

Transitional care management (TCM) plays a critical role in reducing hospital readmissions by ensuring patients receive proper care and support as they transition from the hospital to home. By focusing on follow-up care, medication management, and patient education, TCM addresses the primary factors leading to readmissions.

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Discharges Follow-Up Patient Satisfaction Transfers 52

Health Prime

FEBRUARY 7, 2024

Read about the benefits of outsourcing your eligibility and benefits process in our blog Why should you outsource your patient’s eligibility and benefits process? Patient Financial Services Patient financial services, such as payment plans and financial assistance programs, demonstrate a commitment to patient satisfaction.

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Billing Follow-Up Communication Insurance 52

Guideway Care

JULY 1, 2024

When patients book appointments online, front desk staff can focus on other important tasks rather than handling a high volume of phone calls. This efficiency can improve office operations and a better overall patient experience.

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Scheduling Appointments Patient Satisfaction Patient Experience 52

MedicalGPS

JANUARY 11, 2023

It’s not unusual for some patients to spend 30 minutes or more attempting to make an appointment without success. It is imperative that the scheduling problem be solved to provide adequate care, improve patient satisfaction, increase revenue and make the physician’s practice run as smoothly as possible.

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Scheduling Appointments Patient Satisfaction Follow-Up 52

Health Prime

JANUARY 24, 2024

The healthcare industry is in a constant state of evolution, developing new tools and strategies to enhance physician performance and patient satisfaction. These ongoing industry trends can also facilitate physicians’ tasks, allowing them to focus on patients while ensuring proper revenue collection.

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Billing Communication Medication Appointments 52

Practice Builders

FEBRUARY 25, 2024

In today’s healthcare landscape, where practices have to stand out to get people’s attention, patient engagement has become a crucial factor in ensuring the success of medical practices. What is patient engagement, and why is it important?

Communication 52

Communication Patient Satisfaction Appointments Follow-Up 52

ACMA Blog

MAY 21, 2024

AI-driven chatbots and virtual assistants engage patients in financial matters, providing education on financial responsibilities, answering billing queries, and facilitating payment arrangements, ultimately boosting patient satisfaction and encouraging prompt payments.

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Billing Patient Satisfaction Documentation Patient Experience 40

Health Prime

JANUARY 3, 2024

Read more about which metrics to track in our blog Three Key Practice Performance Indicators to Track Monthly. Providing patients with an estimate of the expected costs for services, including co-pays, deductibles, and any out-of-pocket expenses, ensures that they are well informed about their financial obligations.

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Billing Insurance Communication Medication 52

Myndshft Blog

NOVEMBER 28, 2023

Delays and denials create barriers to care, which can lead to treatment abandonment, which directly impacts patient satisfaction and health outcomes. By embracing this technology, you can unlock new revenue potential, streamline your operations, and significantly enhance patient satisfaction.

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Patient Satisfaction Diagnostics Best Practices Documentation 40

Valant

MARCH 25, 2024

In your communications, be clear about how this EHR migration will impact the patient experience for the better. The new EHR will come with an easy-to-use patient portal. The EHR will speed staff workflow, giving them more time to interact with patients. Remember to focus on the patient experience.

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Scheduling Communication Appointments Documentation 52

Guideway Care

JANUARY 14, 2025

In bundled payment models, patient advocacy plays a pivotal role in improving care coordination, patient satisfaction, and adherence to treatment plans. This blog explores how patient advocacy enhances care quality, addresses social determinants of health, and supports bundled payment success.

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Patient Advocacy Patient Satisfaction Discharges Hospital 52

Practice Builders

JANUARY 30, 2024

We will explore the benefits of using social media to engage patients in this blog post, as well as offer insightful advice for developing an effective social media strategy for the healthcare industry. This not only engages your current patients but also attracts new ones who appreciate the educational content you share.

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Communication Patient Experience Patient Satisfaction Best Practices 52

Northwest Suburban College

JANUARY 25, 2024

Dental Assistants, Medical Assistants, and Pharmacy Technicians are uniquely positioned to bridge the gap between healthcare professionals and patients, playing an integral role in delivering vital information that can improve health outcomes and overall patient satisfaction.

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Patient Education Medical Assistant Medication Medical Terminology 52

Minority Nurse

FEBRUARY 21, 2024

For almost 40 years as the Director of Nursing for Throughput Operations at Montefiore Health System in New York, Elodia Mercier, RNC, MS, has been advancing patient care and creating and defining new roles for fellow nurses and other providers. After consecutive years of consistently meeting high Press Ganey (patient.

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Discharges Unit Organization and Environment Performance Improvement Initiatives Hospital 69

Northwest Career College

SEPTEMBER 29, 2024

When executed well, scheduling significantly affects the clinic’s productivity and the patient’s overall experience. This blog will tackle some strategies for helping Medical Administrative Assistants manage their schedules and work productively throughout their shift.

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Medical Administrative Assistant Appointments Scheduling Communication 40

Arkenea

OCTOBER 10, 2024

The report also states that 31 percent of the people think that an engaging user experience is a top priority for the website design. User experience in healthcare web design plays a critical role in SEO ranking, accessibility and inclusivity, and improving patient experience. What are their pain points?

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HIPAA Tests Transfers Patient Satisfaction 52

Practice Builders

APRIL 7, 2025

A patient may act violently or aggressively for a number of reasons, such as: Pain and Discomfort: People who are in a lot of pain may act out violently because they are upset. Fear and Anxiety: In medical settings, many patients experience vulnerability, which can result in hostile or defensive behavior.

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De-Escalation Documentation Medication Patient Experience 52

CollaborateMD

DECEMBER 11, 2023

In this blog post, we will explore the challenges of medical billing, the advantages of software, and the key features to look for in medical billing software. Understanding Medical Billing Challenges Medical billing is a complex process that involves managing patient data, coding, insurance claims, and regulatory compliance.

Billing 52

Billing Medication Follow-Up HIPAA 52

Health Populi

JULY 27, 2023

H-E-B is a frequent name featured in the Health Populi blog due to its continued innovation in retail health and bringing health and wellness services to people at home and closer-to-home — from vaccinations and flu shots to health screening and population health services. Power research.

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Customer Service Patient Satisfaction Insurance Medication 62

Practice Builders

APRIL 7, 2025

A patient may act violently or aggressively for a number of reasons, such as: Pain and Discomfort: People who are in a lot of pain may act out violently because they are upset. Fear and Anxiety: In medical settings, many patients experience vulnerability, which can result in hostile or defensive behavior.

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De-Escalation Documentation Medication Patient Experience 52