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Why is your RCM critical to improving your patients’ experience?  

Health Prime

From fostering financial transparency to minimizing billing errors and accelerating reimbursement, a well-optimized RCM system contributes significantly to patient satisfaction. By investing in advanced RCM technologies and practices , your medical practice can shape a positive and seamless healthcare journey for patients.

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Why Is So Much “Patient Experience” Effort Focused on Financial Experience?

Health Populi

Financial Experience (let’s call it FX) is the next big thing in the world of patient experience and health care. Patients, as health consumers, have taken on more of the financial risk for health care payments. One descriptor noted “ a strategic partnership to humanize the healthcare financial experience.”

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The ROI on Patient Experience = Loyalty, Trust and Revenue – Listening to Accenture

Health Populi

Health Populi’s Hot Points: For the patient-member-consumer, the digital experience “is” the overall experience given the growing use of online scheduling, online access to portals and EHRs, use of telehealth and virtual care platforms for clinical encounters, and bill paying, among other digital health care interactions.

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Understand your Revenue Cycle to set your medical practice for success 

Health Prime

The revenue cycle in healthcare refers to the entire process of managing the financial aspects of patient care, from the initial appointment scheduling to the final payment received for services rendered. This information serves as the foundation for billing and reimbursement processes.

Billing 105
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Revenue vs Practice Optimization: What is the difference? 

Health Prime

Medical practices and billing services constantly seek ways to enhance efficiency and financial performance. ” While they may sound similar, understanding their distinctions is crucial for healthcare providers and billing professionals. Also, remember to optimize staffing levels and roles to improve productivity and patient care.

Billing 105
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21 Tips for How to Improve the Patient Experience

Walker Info - Patient Experience

Patient experience is more than feeling good about feeling good. In fact, more than 70% of patients would switch healthcare providers to improve their experience. Improving patient experience scores through value-based care should be at the top of every health system’s to-do list.

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The Expectation Gap Between What Patients Want Vs What They Get

Health Populi

Four in five patients say that talking to “me” means they want personalized recommendations to their unique needs – but only one-third of patients say they’re getting that level of service from their healthcare providers. Less than half say they’re currently getting that support from health care providers.