Health Populi

FEBRUARY 29, 2024

In some parts of the world, such as Australia and Norway, “in-person at-home acute care has gained signification traction and has been offered in most hospitals for over 15 years,” the authors note. Hospitals are not logisticians (with apologies to the materials management folks working hard out there in health systems).

Hospital 132

Hospital Acute Care Vital Signs HIPAA 132

EvidenceCare

NOVEMBER 5, 2024

Whether you’re leading a rural hospital, managing a regional health system, or overseeing a national network, these insights offer actionable strategies for balancing innovation with impact in today’s complex healthcare landscape. On the revenue cycle side, it’s critical to reflect all care in our bills.

Best Practices 130

Best Practices Documentation Patient Experience Billing 130

Health Populi

JUNE 4, 2024

Health Populi’s Hot Points: For the patient-member-consumer, the digital experience “is” the overall experience given the growing use of online scheduling, online access to portals and EHRs, use of telehealth and virtual care platforms for clinical encounters, and bill paying, among other digital health care interactions.

Patient Experience 71

Patient Experience Customer Service Appointments Insurance 71

Health Populi

JUNE 25, 2018

Hospital and healthcare providers are getting real about improving patient and health consumer experience, the latest Kaufman Hall research finds. Kaufman Hall interviewed 200 organizations for this study, including health systems, stand-alone hospitals, children’s hospitals, and specialty hospitals.

Hospital 81

Hospital Customer Service Patient Experience Billing 81

Walker Info - Patient Experience

FEBRUARY 1, 2023

Patient experience is more than feeling good about feeling good. In fact, more than 70% of patients would switch healthcare providers to improve their experience. Improving patient experience scores through value-based care should be at the top of every health system’s to-do list.

Patient Experience 52

Patient Experience Patient Satisfaction Appointments Scheduling 52

Health Populi

APRIL 2, 2025

CVS Health’s recent research report into the critical role of consumer experience in health care quantifies the return on investing in UX and CX design for improving medication adherence. households earning over $180,000 a year are now worried about medical bills in America. And even 40% of U.S.

Patient Experience 62

Patient Experience Medication Billing Communication 62

Health Populi

SEPTEMBER 4, 2018

Most Americans have been surprised by a medical bill, a NORC AmeriSpeak survey found. Nearly all Americans (86% net responsible) first blame health insurance companies, followed by hospitals (82%). Most of the surprise bills were for charges associated with a physician’s service or lab test. Who’s responsible?

Billing 47

Billing Medication Insurance Follow-Up 47

Health Prime

JUNE 20, 2024

According to the 2023 ACHE’s Top Issues Confronting Hospitals survey , workforce challenges emerged as the foremost concern for hospital CEOs, ranking number one on their list of priorities. Attempting to balance administrative tasks and providing the best patient care can add to physician burnout and reduce patient visits.

Billing 105

Billing Patient Care Appointments Patient Satisfaction 105

Northwest Career College

FEBRUARY 28, 2025

Some of the work activities include: Appointment Setting Managed patient records and ensured they were up-to-date. Handled all insurance forms and also billing-related processes. These vital tasks provide a seamless patient experience and allow medical professionals to focus on caregiving.

Medical Administrative Assistant 40

Medical Administrative Assistant Medication Problem Solving Skills Billing 40

Health Populi

SEPTEMBER 13, 2022

“The odds are against hospitals collecting patient balances greater than $7,500,” the report analyzing Hospital collection rates for self-pay patient accounts from Crowe concludes. Crowe benchmarked data from 1,600 hospitals and over 100,00 physicians in the U.S.

Hospital 71

Hospital Insurance Billing Huddles/Rounds 71

Health Populi

FEBRUARY 7, 2019

In addition to wanting a higher communication standard for clinical information and self-care, three-quarters of patients also want an easy way to understand and paying their medical bills. Less than half say they’re currently getting that support from health care providers. Satisfaction outweighs loyalty.

Communication 125

Communication Patient Experience Scheduling Appointments 125

Health Populi

FEBRUARY 12, 2024

The growing movement of Power to the Patients has gained traction by shining a light on peoples’ growing financial stress dealing with health care access and medical bills. Medical bill stress has become a mainstream “normal” in the U.S.

Medication 122

Medication Billing Insurance Tests 122

Northwest Suburban College

DECEMBER 6, 2024

Medical billing and insurance processing are essential skills for aspiring medical assistants. These tasks ensure that healthcare providers get paid for their services and that patients understand their financial responsibilities. Both medical billing and insurance processing require attention to detail and strong communication skills.

Medical Assistant 52

Medical Assistant Billing Insurance Medication 52

Health Populi

OCTOBER 15, 2019

These study respondents had also visited a doctor or hospital and paid a medical bill in the past year. One-third of these patients had a health care bill go to collections in the past year, according to Cedar’s 2019 U.S. Healthcare Consumer Experience Study. 15% receive this information in text message form.

Billing 97

Billing Insurance Customer Service Hospital 97

Walker Info - Patient Experience

FEBRUARY 3, 2025

Health insurance plays a vital role in helping patients access the care they need. By focusing on healthcare payors as an integral part of the patient experience (PX), companies can improve lives. The High Price of a Poor Health Insurance Experience The goal of insurers and affiliated payment companies is keeping people healthy.

Insurance 52

Insurance Customer Service Patient Experience Collaboration 52

Health Populi

APRIL 1, 2019

For mainstream Americans, “the math doesn’t add up” for paying medical bills out of median household budgets, based on the calculations in the 2019 VisitPay Report. hospital and healthcare Chief Financial Officers’ minds. Given a $60K median U.S. VisitPay conducted a poll among 1,734 U.S. The post In the U.S.,

Insurance 113

Insurance Billing Medication Follow-Up 113

Coronis Health

AUGUST 10, 2023

Hospital coding accuracy is a significant component of the claims process. It’s necessary for hospitals to ensure that they receive the correct reimbursement for their services. Best practices in hospital billing and coding processes are key to guiding coders as they navigate the complexities of chart documentation.

Best Practices 52

Best Practices Hospital Medical Coding Documentation 52

Health Populi

MARCH 3, 2025

The growth of wearable technology, need and desire for real-world evidence and patient feedback, and especially patients’ growing role in paying for health care (think: high deductibles, co-insurance, and the challenge of medical debt) all drive the need to enhance the health care experience for patients in consumer and retail grades.

Insurance 71

Insurance Billing Medication Hospital 71

Scrubs

NOVEMBER 2, 2023

They can often perform clinical duties like taking patient vital signs, administering injections, and assisting with minor surgical procedures. At the same time, they manage administrative tasks such as scheduling appointments, billing, and maintaining patient records.

Medical Assistant 147

Medical Assistant Medical Administrative Assistant Medication Medical Terminology 147

Health Populi

NOVEMBER 18, 2024

Start with over-arching finding that, “Three out of four patients believe the U.S. health consumers is with the health care system industry segments like hospitals, insurance companies, and pharma — as patients differentiate between the “system” and the “people” working in it.

Insurance 62

Insurance Patient Centered Care Communication Medication 62

Health Populi

APRIL 1, 2024

The “disconnect” between health care and patient-payers is that in peoples’ everyday consumers lives, they pay bills primarily online (when the amount is due) as well as via automated payments for recurring bills. This is the modus operandi for bill payment among U.S. Mailing a paper check?

Billing 87

Billing Follow-Up Communication Medication 87

Health Populi

MARCH 12, 2020

billion supplemental bill to deal with COVID-19; the bill includes some level of telehealth funding. How would you improve what’s in the bill to optimize the use of telehealth in this challenging public health moment? hospitals’ four walls — which will be increasingly challenged in the coming days and weeks.

Billing 122

Billing Best Practices Triage Hospital 122

Health Populi

OCTOBER 17, 2023

.” And across all technologies assessed in this study, it was AI and machine learning that the health care finance execs pointed to as a top-three investment priority, followed by improving the patient experience (among 37%), and automating business processes (32%). Bank explained in the report. AI can help here, too.

Billing 83

Billing Patient Experience Follow-Up Insurance 83

Health Populi

SEPTEMBER 20, 2023

The bottom-line, literally: four in ten consumers would not pay a medical bill if they cannot understand the administrative experience. Each person interviewed was responsible for health care decisions and paying the bill at least once int he past twelve months. Cedar polled 1,239 U.S. adults struggling to pay for health care.

Medication 96

Medication Billing Hospital Patient Experience 96

Health Prime

JANUARY 15, 2025

Maintaining operational effectiveness, preserving financial stability, and improving the patient experience rely on overcoming these obstacles. Labor shortage in healthcare billing Labor shortages are not exclusive to 2025; however, they seem likely to continue this year. million healthcare workers by 2026.

Billing 52

Billing Patient Experience Hospital Medication 52

Health Prime

JANUARY 15, 2025

Overcoming these obstacles is crucial for maintaining operational effectiveness, preserving financial stability, and improving the patient experience. Labor shortage in healthcare billing Labor shortages are not exclusive to 2025; however, they seem likely to continue this year. million healthcare workers by 2026.

Billing 52

Billing Patient Experience Hospital Medication 52

Health Populi

NOVEMBER 14, 2022

Check out this 1940s ad from Blue Cross (“Plan for Hospital Care”) and Blue Shield (“Plan for Doctor Care”). Back in that day, “1 family in 3 got a hospital bill” and “A doctor bill came with each hospital bill…most likely for surgery.”

Billing 71

Billing Hospital Insurance Collaboration 71

Health Populi

JULY 24, 2023

Out-of-pocket healthcare costs rank top (for 41% of people), followed by affordable health insurance options (39%), cost of health insurance premiums (36%), cost of hospital care (30%), and cost of prescription drugs (29%). Health Populi’s Hot Points: That’s a lot of “free” for $39.99

Insurance 118

Insurance Acute Care Billing HIPAA 118

Health Populi

FEBRUARY 12, 2020

With our HealthConsuming “health is everywhere” ethos, this post updates some of the most impactful recent retail health developments shaping consumers’ health/care touchpoints beyond hospitals, physicians, and health plans. as reported in Becker’s Hospital Review.

Hospital 103

Hospital Discharges Diagnostics Billing 103

Health Populi

SEPTEMBER 27, 2018

What drives people to engage on their patient journeys has a lot more to do with practical matters of care like convenience, cost, and bedside manner, Deloitte says, than what the firm terms “bells and whistles. Specifically, 50% of health consumers search to see their providers are in-network, to avoid surprise medical bills.

Patient Satisfaction 85

Patient Satisfaction Hospital Billing Medication 85

Health Populi

OCTOBER 5, 2018

On that supply side, though, I met up with an innovation that can help to bend the capital cost curve of how we envision and build new hospitals and clinics. This is a pre-fabricated structure that can be purposed as a single hospital bed room, an imaging pod, a clinical laboratory set-up, or any permutation for healthcare delivery.

Hospital 87

Hospital Follow-Up Billing Insurance 87

Health Populi

JUNE 18, 2024

The most prevalent use of automation across over one-half of the health care leaders’ organizations is with billing processes, appointment scheduling, patient check-in, staff scheduling, and clinical data entry.

Triage 71

Triage Appointments Collaboration Scheduling 71

Health Populi

SEPTEMBER 5, 2018

Beyond the physical and emotional pain that people experience when they become a patient, in the U.S. 98% of Americans rank paying their medical bills is an important pain point in their patient journey, according to Embracing consumerism: Driving customer engagement in the healthcare financial journey , from Experian Health.

Patient Experience 63

Patient Experience Insurance Billing Medication 63

Health Populi

JUNE 6, 2021

Two studies published in May 2021 illustrate the value and importance of telehealth to patients in 2020, and a disconnect among many C-level executives working in hospitals, academic medical centers, and other care provider organizations. Together, the two reports from J.D.

Patient Satisfaction 87

Patient Satisfaction Patient Experience Follow-Up Communication 87

The Healthcare Blog

APRIL 29, 2024

Anyone who is anybody, from John Halamka at the Mayo Clinic down to the two guys with a dog in a garage building clinical workflows on ChatGPT, thinks they can improve the patient experience and improve outcomes at lower cost using AI. But America’s hospitals, doctors and insurers did what they always did, and continued to get rich.

Insurance 117

Insurance Patient Care Admissions Hospital 117

Health Populi

DECEMBER 30, 2024

In another post for contextualizing #CES2025 for health, , Ill detail some of the barriers, obstacles, and concerns on health consumers minds related to the adoption and ongoing use of digital health technologies with Trust being an over-arching issue on peoples minds.

Scheduling 62

Scheduling Medication Billing Insurance 62

Health Populi

SEPTEMBER 27, 2023

healthcare spending, with curves moving up and to the right, and the Medicare Hospital Insurance Trust Fund moving into the opposite direction toward insolvency by 2033. adults saying inflation has made it harder to pay medical bills. You can read more of my Retail Health Battle Royale scenarios here].

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Billing Insurance Hospital Medication 100