Health Prime

JUNE 20, 2024

According to the 2023 ACHE’s Top Issues Confronting Hospitals survey , workforce challenges emerged as the foremost concern for hospital CEOs, ranking number one on their list of priorities. Attempting to balance administrative tasks and providing the best patient care can add to physician burnout and reduce patient visits.

Billing 85

Billing Appointments Patient Care Patient Satisfaction 85

Health Populi

APRIL 1, 2024

The “disconnect” between health care and patient-payers is that in peoples’ everyday consumers lives, they pay bills primarily online (when the amount is due) as well as via automated payments for recurring bills. This is the modus operandi for bill payment among U.S. Mailing a paper check?

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Billing Follow-Up Communication Medication 87

Health Populi

JUNE 25, 2018

Hospital and healthcare providers are getting real about improving patient and health consumer experience, the latest Kaufman Hall research finds. Kaufman Hall interviewed 200 organizations for this study, including health systems, stand-alone hospitals, children’s hospitals, and specialty hospitals.

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Hospital Customer Service Billing Patient Experience 81

Health Populi

FEBRUARY 12, 2024

The growing movement of Power to the Patients has gained traction by shining a light on peoples’ growing financial stress dealing with health care access and medical bills. Medical bill stress has become a mainstream “normal” in the U.S.

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Medication Billing Insurance Tests 122

Health Populi

OCTOBER 17, 2023

.” And across all technologies assessed in this study, it was AI and machine learning that the health care finance execs pointed to as a top-three investment priority, followed by improving the patient experience (among 37%), and automating business processes (32%). Bank explained in the report. AI can help here, too.

Billing 83

Billing Patient Experience Follow-Up Insurance 83

Health Populi

JUNE 24, 2024

He called out that, “In recent years, however, medical bills became the most common collection item on credit reports. Evidence from Hospital Mergers. That rivaled 31% of consumers who delayed going on vacation — an example of the inner-household rivalry between spending priorities.

Medication 62

Medication Billing Insurance Follow-Up 62

Health Populi

SEPTEMBER 4, 2018

Most Americans have been surprised by a medical bill, a NORC AmeriSpeak survey found. Nearly all Americans (86% net responsible) first blame health insurance companies, followed by hospitals (82%). Most of the surprise bills were for charges associated with a physician’s service or lab test. Who’s responsible?

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Billing Medication Insurance Follow-Up 47

Health Populi

SEPTEMBER 20, 2023

The bottom-line, literally: four in ten consumers would not pay a medical bill if they cannot understand the administrative experience. Each person interviewed was responsible for health care decisions and paying the bill at least once int he past twelve months. Cedar polled 1,239 U.S. adults struggling to pay for health care.

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Medication Billing Hospital Patient Experience 96

Health Populi

JUNE 18, 2024

The most prevalent use of automation across over one-half of the health care leaders’ organizations is with billing processes, appointment scheduling, patient check-in, staff scheduling, and clinical data entry.

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Triage Appointments Collaboration Scheduling 71

Scrubs

NOVEMBER 2, 2023

They can often perform clinical duties like taking patient vital signs, administering injections, and assisting with minor surgical procedures. At the same time, they manage administrative tasks such as scheduling appointments, billing, and maintaining patient records.

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Medical Assistant Medical Administrative Assistant Medication Medical Terminology 147

Northwest Suburban College

JUNE 14, 2024

Medical Assistants work in various settings, including hospitals, clinics, private practices, and long-term care facilities, making them integral to the healthcare system. They may be responsible for preparing the examination room, obtaining vital signs, and ensuring the patient is comfortable.

Medical Assistant 52

Medical Assistant Medication Follow-Up Appointments 52

Health Populi

NOVEMBER 14, 2022

Check out this 1940s ad from Blue Cross (“Plan for Hospital Care”) and Blue Shield (“Plan for Doctor Care”). Back in that day, “1 family in 3 got a hospital bill” and “A doctor bill came with each hospital bill…most likely for surgery.”

Billing 71

Billing Insurance Hospital Collaboration 71

Health Populi

MAY 18, 2023

consumer credit rating companies — Equifax, Experian and TransUnion — planned to remove medical bill collections that were under $500 from consumers’ credit reports. ” The Commonwealth Fund data in the bar chart tells us that many patients in the U.S. On April 11, 2023, three of the largest U.S.

Medication 62

Medication Billing Insurance Hospital 62

Health Populi

OCTOBER 15, 2019

These study respondents had also visited a doctor or hospital and paid a medical bill in the past year. One-third of these patients had a health care bill go to collections in the past year, according to Cedar’s 2019 U.S. Healthcare Consumer Experience Study. 15% receive this information in text message form.

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Billing Insurance Customer Service Hospital 97

Health Populi

APRIL 12, 2024

Hospital care is coming home. Most patients given the choice would rather receive acute, hospital-level care in the comfort, safety, and hygiene of their own homes. Patients-as-consumers increasingly expect retail-enchanting service levels from health care – especially as patients pay medical bills increasingly out-of-pocket.

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Appointments Hospital Follow-Up Billing 83

Health Populi

JUNE 26, 2023

Note that 21% of these sicker patients needed a particular doctor or hospital not covered by their insurance — that is, out-of-network. Three in five people with health insurance have had a problem with their plan in the past year. The Qualtrics Study explored the views of over 1,000 U.S.

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Insurance Appointments Billing Hospital 62

The Healthcare Blog

JULY 3, 2024

Also in 1973, the American Hospital Association, facing the threat of Congressional action, adopted a “patient bill of rights” that contained such guarantees as patients having the right to know the names of all the physicians treating them! In 1988, he called for adoption of “a technology of patient experience.”

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Follow-Up Transfers Patient Centered Care Medication 94

Health Populi

FEBRUARY 7, 2019

In addition to wanting a higher communication standard for clinical information and self-care, three-quarters of patients also want an easy way to understand and paying their medical bills. Less than half say they’re currently getting that support from health care providers. Satisfaction outweighs loyalty.

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Communication Patient Experience Scheduling Appointments 125

Health Populi

JULY 24, 2023

Out-of-pocket healthcare costs rank top (for 41% of people), followed by affordable health insurance options (39%), cost of health insurance premiums (36%), cost of hospital care (30%), and cost of prescription drugs (29%). Health Populi’s Hot Points: That’s a lot of “free” for $39.99

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Insurance Acute Care Billing HIPAA 118

Health Populi

JUNE 11, 2024

Multiply that shared amount by 4 to envision a family of four’s costs, and you get $12,132 — a large chunk of household spending that can crowd out other family budget items from paying a utility bill to buying school supplies, taking a vacation, or filling a gas/petrol tank.

Medication 77

Medication Follow-Up Billing Insurance 77

Prism Career Institute

JANUARY 9, 2024

Medical assistants are crucial to fostering medical environments that run smoothly and creating positive patient experiences. Medical assistants can work at hospitals, clinics, cancer centers, pediatric offices, orthopedic offices, and other medical settings. What Is an Orthopedics Medical Assistant?

Medical Assistant 52

Medical Assistant Medication Vital Signs Certification 52

Walker Info - Patient Experience

FEBRUARY 1, 2023

Patient experience is more than feeling good about feeling good. In fact, more than 70% of patients would switch healthcare providers to improve their experience. Improving patient experience scores through value-based care should be at the top of every health system’s to-do list.

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Patient Experience Patient Satisfaction Appointments Scheduling 52

Health Populi

SEPTEMBER 27, 2023

healthcare spending, with curves moving up and to the right, and the Medicare Hospital Insurance Trust Fund moving into the opposite direction toward insolvency by 2033. adults saying inflation has made it harder to pay medical bills. You can read more of my Retail Health Battle Royale scenarios here].

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Billing Insurance Hospital Medication 100

Health Populi

APRIL 1, 2019

For mainstream Americans, “the math doesn’t add up” for paying medical bills out of median household budgets, based on the calculations in the 2019 VisitPay Report. hospital and healthcare Chief Financial Officers’ minds. Given a $60K median U.S. VisitPay conducted a poll among 1,734 U.S. The post In the U.S.,

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Insurance Billing Medication Follow-Up 113

MedVA

SEPTEMBER 18, 2023

These smart virtual assistants can handle a wide range of tasks, from making appointments and taking care of billing to more specialized tasks like getting patients involved, keeping track of medical records, and even helping with preliminary diagnoses.

Medical Assistant 52

Medical Assistant Medication HIPAA Follow-Up 52

Health Populi

MARCH 12, 2020

billion supplemental bill to deal with COVID-19; the bill includes some level of telehealth funding. How would you improve what’s in the bill to optimize the use of telehealth in this challenging public health moment? hospitals’ four walls — which will be increasingly challenged in the coming days and weeks.

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Billing Best Practices Triage Hospital 122

Health Populi

OCTOBER 13, 2023

Health insurance and healthcare rank low here with consumer finance (think red-lining in mortgage and banking companies), utilities (think energy prices in the winter), telecomms (for phone and connectivity bills), and retail clothing (in ESG, thinking fast-fashion and sustainability). So you’re wondering who are the Top 10 U.S.

Insurance 83

Insurance Communication Appointments Hospital 83

Health Populi

DECEMBER 28, 2021

Review and clarify your organization’s privacy, security, and data hygiene protocols to build trust with patients and caregivers. There are many facets to this issue, and you can focus in on one or more of them depending on your own lens, business and personal values — targeting DE&I gaps, caregivers.

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Care Plan Follow-Up Collaboration Hospital 166

Relias

JANUARY 11, 2023

Porter and Teisberg theorized that competition in the fee-for-service model has been happening among health plans, networks, and hospitals instead of where it should happen — in the areas of diagnosis, treatment, and prevention of health conditions. All parties need to transition together.

Patient Satisfaction 52

Patient Satisfaction Tests Billing Medical Coding 52

Health Populi

FEBRUARY 4, 2024

Furthermore, health plan members now see themselves as medical bill payers, seeking value and consumer-level services for their health insurance premium investment. Patients and health plan members continue evolving into medical bill payers, with their homes and budgets baked into the concept. is getting fuzzier by the day.

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Collaboration Insurance Medication Billing 90

Health Populi

JUNE 6, 2021

Two studies published in May 2021 illustrate the value and importance of telehealth to patients in 2020, and a disconnect among many C-level executives working in hospitals, academic medical centers, and other care provider organizations. Together, the two reports from J.D.

Patient Satisfaction 87

Patient Satisfaction Follow-Up Patient Experience Communication 87

Health Populi

APRIL 2, 2019

With that in mind, I’ll remind Health Populi readers that the latest Edelman Trust Barometer saw a dramatic drop in trust between American health consumers and hospitals in this year’s 2019 research.

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Medication Discharges Insurance Hospital 102

Health Populi

SEPTEMBER 5, 2018

Beyond the physical and emotional pain that people experience when they become a patient, in the U.S. 98% of Americans rank paying their medical bills is an important pain point in their patient journey, according to Embracing consumerism: Driving customer engagement in the healthcare financial journey , from Experian Health.

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Patient Experience Insurance Billing Medication 63

Relias

MARCH 15, 2022

Hospitals are looking to deliver better customer service with reduced costs, and access to advanced technology without major investments. If a vendor employee is rude to patients and has no idea the health plan has changed preauthorization requirements for a denied service, the claim goes unpaid, and the patient is unhappy.

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Customer Service Hospital Insurance Follow-Up 52

Health Populi

FEBRUARY 12, 2020

With our HealthConsuming “health is everywhere” ethos, this post updates some of the most impactful recent retail health developments shaping consumers’ health/care touchpoints beyond hospitals, physicians, and health plans. as reported in Becker’s Hospital Review.

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Discharges Hospital Diagnostics Billing 103

Health Populi

SEPTEMBER 27, 2018

What drives people to engage on their patient journeys has a lot more to do with practical matters of care like convenience, cost, and bedside manner, Deloitte says, than what the firm terms “bells and whistles. Specifically, 50% of health consumers search to see their providers are in-network, to avoid surprise medical bills.

Patient Satisfaction 85

Patient Satisfaction Hospital Billing Medication 85

Health Populi

MARCH 13, 2024

adults’ levels of trust in health care services and suppliers, finding the greatest trust lies with a consumer’s local pharmacy (for 77% of consumers), followed by hospitals (for 73% of people) and in third rank, health technology (63%). The 2023 Edelman Trust Barometer gauged U.S. public health, as well.

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Collaboration Best Practices Triage Follow-Up 108